Team Leadership Culture
  • Team
  • Leadership
  • Culture
  • Myers-Briggs
  • Trust Me
  • Short Book Reviews
Top Posts
Obituary
REPOST: Four Functions, Three Rules
ROUNDUP: The Rise of AI
REPOST: Facing Adversity Series
ROUNDUP: Curiousity
ROUNDUP: Deep Work
REPOST: Character vs. Competence
REPOST: Opposite of Victim
REPOST: Listening With the Intent to Understand
REPOST: Performance vs Trust
  • About
  • Services
  • Resources
    • Trust Me
    • Short Book Reviews
  • Contact

Team Leadership Culture

  • Team
  • Leadership
  • Culture
  • Myers-Briggs
  • Trust Me
  • Short Book Reviews
Tag:

Development

BlogTrust Me

Treat Employees as Investors

by Ron Potter April 8, 2019

It is interesting to watch privately held companies that seek to go public. They hire IPO (Initial Public Offerings) coaches who work hard with the CEO, CFO, and COO to train them to attract investors. They work with these leaders to help them say the right things in order to sell their companies. They teach them which messages work and which do not.

My question:

“Why don’t companies do the same thing with employees?”

If you do a quick study on employee relations over the last several decades, we think you will discover that how employees are viewed and described has moved along a continuum from workers to commodities to assets. We do not believe that referring to employees as “assets” is a satisfactory description because so many leaders look at assets as disposable or upgradable. Leaders and companies would be more successful in building organizations if they thought of their employees as “investors.”

Leaders need to give their people the same compelling we’re-a-great-company-and-here’s-why-and-where-we-are-going reasons for success that are promoted to IPO investors or current stockholders.

Leaders need to ask:

“How can we get employees excited about what we are doing?”

This approach is basic to team building and goes beyond vision and mission. It’s a way to engage the greatest resource of people—their energy!

Alan Loy McGinnis, in his book Bringing Out the Best in People, tells us, “Talk may be cheap, but the right use of words can generate in your followers a commodity impossible to buy…hearts on fire.”

Isn’t that what all leaders want—team members with hearts ablaze for the company’s vision and goals? The leaders certainly want investors who are loyal, happy, and motivated to give resources. Treating your employees as investors will produce similar results.

Leaders and companies would be more successful in building organizations if they thought of employees as “investors.”

0 comments
0 FacebookTwitterThreadsBlueskyEmail
BlogTeamTeam Series

Team Elements – Respect: Summary

by Ron Potter April 4, 2019

Over the last several blog posts we’ve been working on the framework for great teams.  The four elements in the framework  include:

  • Truth
  • Respect
  • Elegance
  • Commitment

TREC.  The dictionary defines a TREK as “a movement, especially when involving difficulties and complex organization: an arduous journey.”  I realize that TREC and TREK are slightly different, but I always want to add an element that helps you remember a concept or framework.  Notice that building a team includes difficult and complex organization and is an arduous journey.

Teams don’t just happen.

Just because you gather together a group of people at roughly the same level in an organization, that doesn’t make them a team.  It’s simply a group of people who have some of the same goals and many different goals.  Leadership teams are charged with lining up the goals of all the participants, regardless of their personal or functional goals.  Sometimes those personal and functional goals need to be sacrificed in order to move the team goals forward.  It’s an arduous journey.

There is a fifth element that was not included in the list but needs to be checked and that’s Purpose.  The reason I tend to minimize the Purpose goal is that I assume leadership teams know what their collective goal is or should be.  However, if that’s not the case, this fifth element will jump to the top of the list to be solved first before the TREC can begin.

Truth and Respect

So far we’ve worked through the details of Truth and Respect.  We summarized Truth and I would like to summarize Respect in this post.

We need to look at the individual pieces of Respect as covered in the last three blog posts but there is also an important principle that relates to the combination of both Truth and Respect.

Respect

Individually, Respect can be made up of several elements.

Team Strengths
  •  Humility
    • When someone does not demonstrate humility, it’s hard to believe they have respect for others.
  • Development
    • When leaders believe it’s worth their time to grow and develop people, it demonstrates respect.
  • Compassion
    • People are motivated by being treated as human beings.  Not by what they do or don’t do, but who they are.
  • Patience
    • Stay calm, don’t get annoyed, turn back to Humility, Development, and Compassion
  • Kindness
    • “Giving someone what they need the most, deserve the least at great personal expense.”  Chip Ingram
Team Weaknesses
  •  Envy
    • Envy occurs when someone feels inferior to others.  It’s destructive, first the one who envies, then those around them.  When someone is dealing with envy, help them develop.
  • Anger
    • Anger eruptions are seldom positive.  Helping the team express anger and disappointment in a safe environment helps in dealing with loss and adversity.
  • Grudge
    • Grudges are usually caused by envy and anger but they just keep surfacing.  Deal with the envy and anger constructively to stop the grudges.

Truth and Respect

There is also a powerful force when a team is both very truthful and yet maintains great respect for every individual.  Amy Edmondson is may be the best-known author to identify the concept that when both Truth and Respect are present, a team experiences “psychological safety.”  Amy and others have shown through research that when psychological safety is present, teams perform the best.

Truth and Respect are necessary individually but when combined they help teams perform at a level that is much higher than expected.

Respect, Often the Missing Element

After spending nearly 30 years working with leadership teams, my experience has been that respect is often the missing element holding teams back.

Truth: Overt

“Truth” tends to be overt.  People say it.  Or more accurately, people blurt it out.  The problems happen when someone believes they have the truth and everyone else simply has a perspective.  I’ll write more about perspective in an upcoming blog about modern-day philosophers.  Billy Joel says in one of his songs “the only people I fear are those who never have doubts.”  If you have no doubts about your “truth”, you’re probably wrong.

The other thing I’ve seen happen on teams as they deteriorate, the truth turns sarcastic.  Yes, it is the truth but it certainly doesn’t get expressed with any respect.

Respect (lack of): Covert

I find a lack of respect to be covert.  Nothing is really said out loud or face-to-face but outside the room, there are comments made about a person or a position that is not very respectful.  Issues that remain covert are the most difficult to handle.  I know that people seem to think it’s kinder to remain silent and they’ll avoid the expected conflict created by being overt.  But anything that remains covert is always more difficult to work out.

Truth and Respect.  These are the first two steps in our TREC to great teams.

0 comments
0 FacebookTwitterThreadsBlueskyEmail
BlogTeamTeam Series

Team Elements – Respect: Humility, Development, Compassion

by Ron Potter March 14, 2019

Teams are at the heart of great performance, great happiness, and the best memories.  These blogs are built on the 4 Levels of Happiness by Aristotle.  In his framework, Aristotle says that the highest level of happiness will be achieved at Level 4.  In describing Level 4 Happiness, Aristotle Used five words:

  • Truth
  • Love
  • Purpose
  • Beauty
  • Unity

Love (Respect)

The Greeks had several words that are all translated into the English word “love.”  The Greek word for Love that Aristotle used had nothing to do with emotions or the feeling of love that we have for another person.  This word referred to treating the other person with respect.  It’s about what we do, not how we feel.

As human beings, we seem to have an innate sense that someone respects us or not.  Great teams require great respect (love) for each other.

In unpacking the concept of Respect (or love), we will look at the following concepts over the next couple of posts:

  • Three elements of building Trust: Humility, Development, Compassion
  • Patience
  • Kindness
  • Envy
  • Anger
  • Grudges

In our last post, we looked at Psychological Safety (both Truth and Respect being at their highest level).  Research has indicated that Psychological Safety is one of the best indicators of high team performance.

This post will start a series digging deeper into the concept of Respect.  How do we define it?  How do we use it?

Humility, Development, and Compassion

These are three of the eight concepts that we learn from my book, Trust Me are present with great leadership.  Let’s look at each one and see how they relate to Respect.

Humility

When someone does not demonstrate humility, it’s hard to believe they have respect for others.  Lack of humility becomes self-focused.  When someone is self-focused, they are not “other” focused.  Humility means that I have an interest in your opinion.  Steven Covey listed one of his 7 Habits of Highly Effective People as “Seek to understand first before being understood.”  When someone wants to know what I think before sharing with me what they think, I feel respected.  I feel like my opinion counts.  I’m more interested in their opinion because they were interested in my opinion first.  I feel respected.

Development

When a leader believes it’s worth their time to grow and develop me, I feel respected.  Leaders dedicated to development will provide straight and meaningful feedback.

I once worked with a client who told me their boss was a wonderful person, always positive and encouraging but not very useful.  They went on to explain that all of their performance reviews were great with nothing but good feedback.  However, it gave them nothing to work with.  There were no suggestions for growth or betterment.  Therefore, it just wasn’t very useful.

Positive Development means straightforward feedback about what’s working and what is not working with suggestions for development and follow-up on efforts.  Taking the time to develop people demonstrates respect.

Compassion

I would often get negative comments about this topic when we first published Trust Me.  Many managers would express the sentiment that they were not running a charitable organization; they were running a business and business was rough and tumble, not soft and cushy!

I started dealing with this question by asking these rough and tumble leaders about their doctors.  Did they like doctors that looked at the lab results only and treated them as numbers on a graph or did they like doctors that related to them as human beings first and then talked to them about how the clinical numbers might be affecting their quality of life.  They all like doctors who were professionally competent but treated them as human beings first and foremost.  The same is true with your teammates.

You want a teammate who tells it to you straight but knows you as a human being first.  We are not motivated or encouraged by people who treat us as a human ‘doing’ (relating to what we do rather than who we are) rather than a human being.  If we’re treated as human beings (which means we’re respected) first, we are much more likely to respond to our fullest.

Patience, Kindness, Envy, Anger, and Grudges.

These are concepts that we’ll look at in our next post about Respect.

0 comments
0 FacebookTwitterThreadsBlueskyEmail
BlogTeamTeam Series

Team Elements – Truth

by Ron Potter January 17, 2019

Over the last couple of blog posts, we’ve been introducing and preparing ourselves to walk through the elements that make great teams. The first of these is Truth. Great teams can tell the truth. But Truth needs some special understanding.

To create a truthful atmosphere and dynamic teams must:

  • Develop and maintain Trust
  • Be able to share their Beliefs and Assumptions openly and without recrimination
  • Believe that every member of the team has a Valid Perception of the issue.

Trust

The leadership book is titled Trust Me: developing a leadership style people will follow.  In that book, I describe the eight elements that are required to develop and maintain Trust. Let’s take a brief look at each of the eight:

Humility – “I don’t have all the answers”

Humble leaders don’t flaunt or exercise their positional leadership. They’re always open to others and their idea regardless of where those ideas come from (see Beliefs and Assumptions plus Valid Perceptions later). Jordan Peterson in his book 12 Rules of life, An Antidote to Chaos points this out with one of 12 rules for avoiding chaos, “Assume That the Person You Are Listening To Might Know Something You Don’t”

Development – “I want us to grow through the experience”

Another aspect of great leaders is to develop the people around them. Not just those to report to them but all the people around them. Including their boss. As mentioned above, Jordan Peterson wrote his book about 12 Rules of Life needed to avoid chaos. My two daughters made a list of Ron Potter’s 12 Rules of Life. Their rule number 10 says, “You haven’t failed if you learn from your failures.” Helping people or the team learn and grow through the difficulties of life is the purpose.

Another powerful book is The Road Less Traveled by Scott Peck. The opening sentence of that book is “Life is difficult.” Peck, a psychiatrist, goes on to explain that if you don’t face and learn from the difficulties of life, the eventual outcome is mental illness.

Focus – “Let’s not get distracted”

I haven’t seen anything written on this, but there seems to be something magical about the number 3. When leaders are good at focus, they seemed to be concentrating on the three things that are most important for them to accomplish. Especially CEO’s who have tremendous demand on their time from many angles. They’re always being asked to speak to an industry group or meet with a customer or talk to an important constituent. All good things for a CEO to be doing. But the ones that have great focus will say, “That’s not one of my three focus points, someone else do that.” It’s a sure sign that humility is present because it’s often ego that says “Sure, I’ll do that.”

Commitment – “We’re looking for the greater good”

One author that I’ve enjoyed in recent years is Simon Sinek. Sinek talks a great deal about why, how, what. He says that all too often when asked what we do we respond with “what” we’re doing. People aren’t interested in that. Even people in the same company. The finance people are not interested in “what” the operations people are doing, as an example. But if you share “why” you’re doing something, now you begin to capture people’s hearts and minds. You must know why you’re doing something, and it must be for the greater good. Simon is quick to point out that making money is not why you’re doing something. Money is a by-product, not an endpoint.

Compassion – “I care about what you think and who you are”

I love adages because they’ve been around for hundreds and sometimes thousands of years. Why do they remain that long? Because they speak to a basic and solid truth. One such adage says “I don’t care how much you know until I know how much you care.” You can talk, persuade, convince and motivate but if people don’t feel like you care for them as human beings, they will not be committed. They may be compliant, but that never gets the results you need to keep the company on top or keep the team at a high level of performance.

Integrity – “I will not hold back, I will share who I am and what I believe”

Another characteristic that leads to compliance rather than commitment is lack of integrity. Think about it for a minute. If you don’t believe someone has integrity, you’re not interested in being influenced by them. Lack of integrity destroys trust.

Peacemaking – “We want divergent perceptions leading to unity”

This has been a hard word to translate from the old texts. I’ve tried collaboration, but that doesn’t speak to the depth of peacemaking. Peacemaking is not the lack of conflict. Peacemaking encourages conflict, discord and different points of view. It’s the results of peacemaking that moves all of those different views to a united and committed outcome that the team completely embraces. To the world outside the team all they see is total commitment to the single solution, never being fully aware of the discord that was worked through to achieve the unified decision.

Endurance – “We will endure to a committed position”

When Wayne and I were preparing to write Trust Me we were reading the research by Jim Collins that eventually became his book Good to Great. In that book and research, Jim and his researchers described the kind of leader who was in place every time a company went from being a good company to a great company for an extended period. They termed the leader they described as a Level 5 leader, not to be confused with Level 4 Happiness. The two characteristics they attributed to Level 5 leaders were humility and an enduring will. Our first and last characteristic. I have seen a few leaders who are very good at enduring but in the wrong direction. I believe that if you add the other six (development, focus, commitment, compassion, integrity, and peacemaking) between the “bookends” of humility and endurance, you have a better chance of enduring in the right direction.

The other thing that I’ve observed is that every time I’ve been a part of a major change effort, it always feels like failure somewhere along the path. Enduring leaders stick with it.

How many of the eight-leadership element do we need?

Since Trust Me was written I’ve run a little experiment many times. After getting clear definitions of what each of the eight elements means. I ask teams the following questions:

“What kind of leadership style or culture will develop if we eliminate the first pair—humility and development. After they’ve filled out their flip chart with numerous descriptions, I ask them to start with a new sheet assuming humility and development are back but the next two—focus and commitment—are missing and so forth eliminating two elements at a time.

It’s been very revealing through the years is that I’ve always been very careful to set up the exercise with neutral words and tones, no good or bad yet I have never received a positive descriptor. Isn’t that interesting? Neutral set up but not a single positive response. By eliminating and two of the eight, it always leads to a negative culture and leadership style.

And then comes the most telling question when I ask each of them to tell me which culture or leadership style that they described would they want to work for? The answer is always “None of them.” Neither do their people. And so even if I said earlier that you don’t need all eight elements to start making a huge difference. If you completely miss or neglect to develop any of the elements, you won’t become a leader that people want to follow through thick and thin. You need all eight.

Truth Depends on Trust

Without building a foundation of great trust, a team will never be able to get at the truth of any situation. Start with trust.

In the next post, we’ll talk about some of the systematic approaches to getting at the truth once you’ve built the trust.

0 comments
0 FacebookTwitterThreadsBlueskyEmail
BlogTeamTeam Series

Team: Introduction

by Ron Potter January 3, 2019

A new year, a new series. Ready to talk teams?

When Wayne Hastings and I began writing our first book, Trust Me, I assumed we would cover all three areas that I focus on, building Teams, Growing Leaders, and creating Cultures—TLC. As we began to work with the publisher, it became obvious that the first book was going to focus on the leadership area. The team and cultures would have to wait their turn to be covered in future books. The good news is that over the years I’ve learned more about what makes great teams work.

A few of the things that I’ve learned about teams include:

  • Hitting the sweet spot of TLC
  • Team is the leading element
  • Being a great leader, functioning as part of a great team and creating great cultures makes you happy!

Hitting the Sweet Spot

When I formed my company in 2000 (I had been in the business for ten years at that point), I wanted to give it a name that described what we did. Reflecting on the previous ten years, one pattern that emerged was that new clients hired me at one of three entry points:

Leadership

I was being asked to help improve the leadership skills of existing or up-and-coming leaders.

Or a slight variation was the young hotshot contributor that the company thought would make a great leader someday but was currently advancing based on some great competency and had not learned the role of being a leader.

Or sometimes I was being asked to help save a derailed leader who had been in the organization for a long time but had gotten off track.

Team building

Team building was the second point of entry into a client. The work wasn’t necessarily related to a leader (at least in their mind), but the team wasn’t performing well.

Many times, these were existing teams where:

  • Productivity had fallen off or never existed.
  • There was a conflict or rift in the team that they couldn’t get past.
  • The team was facing dramatic change they weren’t handling well.

Sometimes they were ad hoc teams where:

  • They were pulled together for a short-term project that needed a quick launch to get productivity levels high as soon as possible.

A side story to that scenario was my first taste of team building when I was a young engineer. My company brought in a consulting firm (HRDA—Human Resource Development Association) to help facilitate communication, understanding, and decision making between ourselves (the constructor) and the design engineers. The process was called “Face-to-Face.”

Both companies had good people. We were all good engineers but weren’t communicating or more importantly, understanding each other. I began to realize that understanding relied more on good relationships and character than it did on competency.

Corporate Culture

My third possible entry point is corporate culture. When I started in the business in the early 1990s, the idea that you had to understand, pay attention to, and mold corporate cultures wasn’t well known, understood, or accepted. By the early 2000s, it had become an accepted fact.

Those seemed to be the solid entry points for me to provide services and add value to all the companies I worked with in those early years of my consulting work—leadership, team building, corporate culture.

Team is the leading element

After ten years I could see that my three entry points were leaders, teams, and cultures. The challenge was what do I name my new company that reflected those points?

Leaders—Teams—Cultures            LTC

Culture—Leaders—Team            CLT

Teams—Culture—Leaders            TCL

Teams—Leaders—Culture            TLC!!

TLC, that was it. Team Leadership Culture, LLC. That was my new company, TLC!

I must admit that I still thought of leadership being at the core and many of my presentations still reflected that belief. But how could I pass on TLC, so that became the name of my company, Team Leadership Culture, LLC.

What’s interesting is that over time, I’ve come to believe that great teams are the essential lead element. I’ve seen more corporate failures caused by the lack of teamwork than either of the other two elements. Great teamwork can overcome mediocre leadership and lack of a good culture, but neither leadership or great culture can overcome a bad team.

TLC is indeed the right sequence.

Happiness

One of my friends is Jim Berlucchi, who is the executive director for The Spitzer Center. Jim introduced me to the four levels of happiness that were described by Aristotle and greatly expanded into a mental model of leadership by Dr. Spitzer.

Aristotle concluded that what makes us uniquely human is our pursuit of happiness. That is why our forefathers included it in the Declaration of Independence.

It seems even more visible when we see the opposite. Despair and depression seem to occur when there is a loss of hope or happiness. If the ability to pursue happiness is lost, depression fills the void.

The pursuit of Happiness has Four Levels

Level 1 drives our basic needs for food, money, and sustenance — anything that relates to the senses. Without level 1, we don’t survive.

Level 2 drives us to win, improve, get better, achieve, grow. Without level 2, we don’t thrive.

Level 3 is focused on providing blessings to others. These are the elements of our book “Trust Me” which provide great leadership.

  • Humility – “I don’t have all the ”
  • Development – “I want us to grow through the ”
  • Focus – “Let’s not get ”
  • Commitment – “We’re looking for the greater ”
  • Compassion – “I care about what you think and who you ”
  • Integrity – “I will not hold back, I will share who I am and what I ”
  • Peacemaking – “We want divergent perceptions leading to ”
  • Endurance – “We will endure to a committed ”

Level 4 is described by Aristotle as

  • Truth
  • Love
  • Purpose
  • Beauty
  • Unity

These become the elements of great teams and deliver the greatest level of happiness.

Over the next several blog posts, we will be exploring each of these “Team” elements in more detail.

The team is the sweet spot. The team is what makes you happier. The team is what provides the greatest value to your organization. A great team will provide the greatest of memories when you think back over your career and lifetime.

0 comments
1 FacebookTwitterThreadsBlueskyEmail
BlogCultureOrganizational IntegrityTrust Me

Organizational Integrity: Prioritizing People-Development

by Ron Potter December 10, 2018

For the next few Monday posts, I want to provide some snapshots into what makes up organizational integrity.

To have a great organization, integrity must be widespread. It won’t do to be a saintly leader of highest integrity if the rest of the team consists of liars, backbiters, and thieves. Integrity must exist from top to bottom. There are some key qualities that need to be modeled by leadership in order for an organization to embrace integrity.

Last week we started with self-disclosure. This week we explore Prioritizing People-Development.

Prioritizing People-Development

In 1997 Dennis Brozak, the president of Design Basics, a company with revenues of $4 million, handed over day-to-day operations to Linda Reimer, a highly qualified fifty-three-year-old whom he had found three years earlier at, of all places, a copy machine. Brozak saw that Reimer had management potential, but the intensive systematic training he gave her was the key to her rapid advancement in the company.

Back in 1991, Reimer was a longtime preschool director who wanted a part-time summer job. She took a low-level job photocopying blue prints for Design Basics, a company based in Omaha, Neb., that sells blueprints for homes via catalog. She did that job so well that Brozak hired her full-time in1994.

Over the next two years, Brozak gave Reimer various assignments that tested the potential executive’s leadership capabilities. First, he made her a human resources director and asked her to switch the department’s focus from advocating employees’ rights to developing their professional growth. She succeeded. Brozak began challenging her more and more. “I wanted to find out a lot about her,” he says. “Can she manage and motivate people? Can she delegate accurately and appropriately? And she had to be able to fire people when necessary. She has a big heart,
but she passed that test, too.”

Then, to see if she understood the market and the industry,
Brozak put Reimer in charge of one product, a catalog. The catalog’s home designs sold well. Brozak then evaluated her financial acumen
by making her an operations director, and he watched how well she used the company’s money. Again, he says, she did well. So Brozak
gave her control over all the company’s publishing. Once more, she produced a hit.

Finally, Brozak tested Reimer, by then a vice president, with new product development. He figured that assignment would show whether she was a big-picture thinker. Reimer identified a new niche that has become a major profit center for the company. “She changed the direction of our sales,” Brozaksays. By 1996, after 13 years at the company’s helm, Brozak wanted more free time. He began passing day-to-day operations to Reimer, giving her new responsibilities gradually to make sure she was ready to be promoted. In April 1997, Reimer officially became president.

Mike Hoffman, “The Leader Within,” Inc.,September 1998

If leaders want to develop others, they need to embrace these assumptions:

  • “Everyone wants to feel worthwhile.
  • Everyone needs and responds to encouragement.
  • People buy into the leader before they buy into the plan.
  • Most people don’t know how to be successful.
  • People are naturally motivated.
  • Most people will move once they receive permission and equipping.”

John C. Maxwell, The Maxwell Leadership Bible: Developing Leaders from the Word of God (Nashville: Nelson, 2002), 1437.

0 comments
0 FacebookTwitterThreadsBlueskyEmail
Being GenuineBlogCulture

Being Genuine – Part III

by Ron Potter November 29, 2018

This blog series is based on an article written by Travis Bradberry in Forbes titled “12 Habits of Genuine People.” You can read the previous installments here and here.

Here is his list of 12:

  1. They don’t try to make people like them.
  2. They don’t pass judgment.
  3. They forge their own paths.
  4. They are generous.
  5. They treat everyone with respect.
  6. They aren’t motivated by material things.
  7. They are Trustworthy.
  8. They are thick-skinned.
  9. They put away their phones.
  10. They aren’t driven by ego.
  11. They aren’t hypocrites.
  12. They don’t brag.

In this post I would like to consolidate points 5 and 9.

Phones and Respect

The real focus here is point number 9, “They put away their phones.” But I believe it relates directly to point 5, “They treat everyone with respect.”

When Bradberry writes about point number five, he emphasizes everyone. I don’t want to lose that emphasis. Genuine people treat all people with respect. You can watch their interactions with people who are farther up the organizational structure and people who are on the bottom rungs. It doesn’t make any difference. By observing their actions, you could not tell where the person “ranked” based on the interchange. One of my best indicators is how people treat wait staff when they encounter them. I have a high regard for people who treat the people who are serving them with great respect.

Phones

There is so much research on the bad impact of having our phones front and center all the time it would take an entire book to go into the impact. All negative impact.

I run a lot of team meetings in my work. To me, good teaming is at the heart of great organizations. The name of my company starts with the word Team. I’ve been facilitating meetings as a consultant for nearly 30 years and was either running them or a part of them in the corporate world for 20 years prior to that. Nothing! Nothing disrupts and minimizes the productivity of team meetings more than phones.

I’ve seen CEO’s keep their phone just under the lip of the table assuming that no one will notice their constant peeks or their occasional responses to email or messages. Do they really think everyone else in the room is that stupid? Apparently.

I’ve watched the MD get a text and immediately get up with a show of how important they are and explain that they need to answer this right away. A young working mom told me once that she received so many calls from her children over this argument or that disagreement that she finally resorted to one question. “Is there blood involved?” If not, she’ll handle it later. That young mom had apparently learned more than an MD. If there’s no blood involved, don’t exhibit the disrespect by leaving the room for an “important” call.

Seek to Understand First

Steven Covey wrote the book 7 Habits of Highly Effective People. Rule number 5 is “Seek First to Understand, Then to be Understood.” Mr. Covey had discovered that as human beings, we’re much more interested in listening to your point of view once you’ve shown the respect to fully listen to and understand my point of view. Having a phone in hand during the conversations sends the message that you’re really not fully interested in understanding. There are far more important things to respond to on my phone than stand here and listen to your point of view.

Put the Phone Away

Putting the phone away not only makes you a more genuine person, a person that people want to follow. It also makes you much more effective. If leadership and effectiveness are two things you believe will benefit you in the long run, PUT THE PHONE AWAY!

0 comments
0 FacebookTwitterThreadsBlueskyEmail
Being GenuineBlogCulture

Being Genuine – Part I

by Ron Potter November 1, 2018

A couple of years ago Travis Bradberry wrote an article for Forbes titled “12 Habits of Genuine People.” He begins the article by looking at the concept of Emotional Intelligence or Emotional Quotient (EQ). It’s been demonstrated that people with high EQ’s perform better, get paid better and are better leaders. His point is EQ doesn’t produce any of those benefits if you’re not genuine.

Timeless Message

That title caught my eye and it went into the pile of topics for blogs. Well it’s now two years later but as I reread the article it has a timeless message that will never go out of date.

I’m going to comment on his 12 Habits in a series of blog posts and will consolidate a few of them. Here is his list of 12:

  1. They don’t try to make people like them.
  2. They don’t pass judgment.
  3. They forge their own paths.
  4. They are generous.
  5. They treat everyone with respect.
  6. They aren’t motivated by material things.
  7. They are trustworthy.
  8. They are thick-skinned.
  9. They put away their phones.
  10. They aren’t driven by ego.
  11. They aren’t hypocrites.
  12. They don’t brag.

Genuine

Let’s start with the definition of Genuine. As I looked up the history and meaning of the word I would see many references to the word “Authentic” and vise versa. The two words seem to be tightly coupled.

We can learn a lot by looking at the synonyms and you wouldn’t be surprised by any of them. Both words have many of the same synonyms. But I often find it more revealing to look at the antonyms.

Antonyms

  • Bogus
  • Insincere
  • Fake
  • Unreliable

The antonyms begin to paint a very clear and often recognizable picture. Both our experience and brain science notes that the human mind seems to be very aware of and skeptical of anything that appears to be bogus, insincere, fake or unreliable. These things are rooted in the deepest part of our brain that is on a constant lookout for danger. Most of it happens in the subconscious but as soon as our brain sends up some warnings our body begins to react in many ways to gain our attention and prepare us for fight or flight.

Think about your reaction to those words.

Bogus

We’re watching TV and suddenly the words say, “Wait! Order now and we’ll double your order for the same price of $19.99!” What’s your reaction? BOGUS

Insincere

The words are coming out of their mouth but there is no real concern in their expression. We instantly know that the words are INSINCERE.

Fake

We hear this one almost every day. FAKE news. FAKE stories. FAKE accusations. I’ve heard many family and friends say, “I don’t know who to trust anymore.” The only way to judge news and behaviors is to know what you believe in, what you stand for and why.

Unreliable

Did someone do what they said they were going to do? Are they reliable? This brings in many of the synonyms related to genuine and authentic: dependable, trustworthy, honest, faithful. If people don’t live up to these standards, they are UNRELIABLE.

Being Genuine

Being genuine is a lot of things. But it is not bogus, insincere, fake or unreliable. Over the next few posts, we’ll look at Mr. Bradberry’s list to help us stay on the path of being genuine.

0 comments
0 FacebookTwitterThreadsBlueskyEmail
BlogTrust Me

How Big is the Pie: Rewards of You-First Leadership

by Ron Potter October 8, 2018

The past couple weeks, we have discussed you-first leadership and the characteristics that make up that kind of leader.
Becoming a “you-first” leader may sound a bit like career suicide. Isn’t this just another way to get trampled while climbing the corporate ladder?

I would say that depends on your view of the pie.

Are you the kind of person who believes in the “fixed pie” view of the world? “There is only so much pie to go around, so if I don’t get mine first, there won’t be any left after everyone takes theirs.”

Or do you believe in an expanding pie? “If we all do a great job, there will be more than enough to go around for all of us.” “You first.”

The Sweet Rewards of You-First Leadership

There are actually great personal and professional rewards awaiting the person intent on taking care of the needs of others first. In the long run compassion, like humility, will be an asset that will propel you into being an admired leader, one whom others will follow. It will also provide you with a great deal of personal satisfaction and delight.

Having a “you-first” attitude will result in a new and better personal leadership paradigm. Instead of viewing employees and others as those in need of control and reshaping, you will move toward becoming a coach who provides people with honest feedback. You will create a safe environment in which people are free to share honestly about your programs, ideas, vision, and initiatives.

Another way to look at yourself and develop good habits is to examine whether you act as an old-style boss, or whether your actions (not intentions, but real actions) are directed toward empowering others.

Zig Ziglar has built a whole career based on the concept that to get everything you want you need to help other people get what they want. “You first.”

A you-first leadership style goes beyond humility. Humility says, “I’m no better than you; we are equally important.” A “you-first” attitude puts the other person out front.

Let’s Discuss

  • How much are your decisions driven by your own selfishness?
  • What are you trying to protect by not seeking a “you-first” style when you work with others?
  • Have you ever experienced personal satisfaction by putting another person first, placing their needs ahead of your own? Explain.

0 comments
0 FacebookTwitterThreadsBlueskyEmail
BlogCaring in ActionTrust Me

Caring in Action: Challenge

by Ron Potter August 13, 2018

Caring becomes real to another person only when some action occurs. I believe that communication, confrontation, and challenge are three of the best ways a leader puts “feet” to true caring.

Over the past few weeks, we’ve unpacked each of these aspects of caring and will conclude this week with challenge.

Challenge

An often overlooked aspect of compassion is the desire to help a person grow. Compassion includes challenging others to attain high-quality results on projects that stretch them. People need challenge in their lives, and leaders need to help their employees see the value of it not only for their own well-being but for the well-being of the organization as well.

This concept often reminds me of a story my co-writer Wayne would tell. Some years ago, he was asked to tackle an impossible task. He assumed leadership for a company division that had underperformed for several years. He inherited a group of salespeople whose only motivation was retirement. In addition, the division was overstocked with wrong inventory, and customer complaints were stacked high.

He rolled up my sleeves and began working to pull the department together. The first goal was the sales team. Together they worked out some new incentive programs and some additional benefits if sales quotas were met. Then they turned our attention to the customers, and, one by one, they solved their problems, creating a renewed commitment to service within the division. Next came sales and marketing strategies. With the team’s help, they launched a new marketing campaign that began to increase sales. They aggressively sold off the old inventory and partnered with a supplier to provide them with fresh stock from his facility. They were on a roll!

In three months sales and profits were up, and the crew (all but one stayed with the program) was happy and productive.

One day Wayne’s boss put his arm around his shoulders and asked him if he was aware that he had accomplished what many thought was impossible. His boss asked him what he had learned from the experience and told Wayne, “I’m sorry for all the extra work the last few months. I hope you understand—I did this to help you grow into a better manager.”

This man challenged Wayne to be better. His desire was to help him grow by throwing him into the middle of an almost impossible situation. Sure, the company prospered, but his goal also included Wayne’s personal growth and development.

How have you been challenged to grow? How might you challenge those who report to you to grow?

0 comments
0 FacebookTwitterThreadsBlueskyEmail
BlogLeadership

Leadership Transitions

by Ron Potter July 26, 2018

If you think you can be a member of the leadership team by representing and defending your function, you don’t know what it means to be a member of the leadership team. You really don’t get it.

I think this might be one of the toughest life transitions I’ve seen people go through. Some of the transitions have been well documented through the years and are observable.

Doer to Manager

The first transition in our career tends to be from being a doer to a manager. A manager teaches, moves from empowerment to delegation, grows people, increases their ability to influence, helps them learn. A good manager is very hands-on, growing the people and teaching them basic aspects of the work to be done.

Manager to Leader

The second transition is one that I’ve observed and coached people through for many years. The reason that it sometimes requires a coach is that it is a difficult transition, one that many people never successfully get all the way through. After you’ve been that manager who has experienced some success, you’re now transitioning from being a manager to a leader. You’re now leading managers. You’re not managing doers anymore.

You’re moving more from a teaching mode to a guiding mode. You’re leading is helping managers to also become leaders. This one is particularly difficult because it seems to be the end of the period of your career where we get rewarded for actually getting things done and accomplishing things. People who reach this level have been rewarded consistently through pay, bonuses, and recognition for accomplishing the work. Moving to a leadership role means that you let go of that hands-on application of getting the work done. It means that you need to trust the people around you who report to you to get the work done. You can’t jump in and do it yourself when they fail. You actually have to let them fail to do this. It can be a very tough transition and one that only a percentage of people seem to make through the years.

Leader to Member of Leadership Team

I don’t think we’ve talked about this transition much. I haven’t seen much written on it. I’ve certainly experienced it myself but began recognizing the symptoms only a few years ago. Moving from being a leader, even a solid, well-respected, effective leader, to a member of a leadership team. This move emphasizes collaboration. It’s focused more on the company, or the overall division, not necessarily on functions. It means that you’re faced with dilemmas.

I recently wrote a blog post about bioscience describing why organizations don’t work. It’s because we seldom realize that we need to sub-optimize functions within the overall organization. This is one of the more difficult dilemmas you will face. Making the whole organization work often requires that parts of the organization operate at suboptimal levels for a season. Maybe even the part that you run.

It requires taking off your function hat and putting on your corporate hat. You may be sitting on the CEO’s leadership team, you may be representing finance, or operations, or HR, or transportation, or manufacturing, or information technology, whatever it is that you run as a member of the organization. It’s very difficult to let go, take off your function hat and put on your corporate hat. But, if the leadership team is functioning well, it’s your job to help them make decisions that may cause you to ratchet back your individual and your team’s success over a period for the success of the whole.

This transition to becoming a member of the leadership team may be the most difficult one to make. Few people will get the chance to even try. If you’re one of the fortunate few, don’t sabotage your (and the team’s) success by letting your ego get in the way of the team’s success. Becoming a great team member on a team doing great things brings the highest level of happiness. It’s really a kick!

0 comments
0 FacebookTwitterThreadsBlueskyEmail
BlogCulture

ABC or DEF. Which Grade do you receive?

by Ron Potter June 7, 2018

Based on our grades from school most of us are going to think that ABC is probably the place we want to be. However, that does not apply to this set of circumstances. In this case, I define ABC as Always Blaming and Complaining.

ABC.

What do you hear from the ABC crowd? Blaming.

  • blaming others
  • blaming circumstances
  • blaming family situations
  • blaming traffic situations.

Plenty of blame to go around. They never seem to hold themselves unaccountable.

Along with blaming, complaining is a very close relative. Complaining about the circumstances that they seem to have no control over.

One of my favorite adages through the years is something called The Serenity Prayer.

“God grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.”

With the complainers, everything seems to fall into the “I cannot change” category but there is no serenity. There is a lack of courage to identify and change the things that are possible to change.

In many cases, they seem to want to accomplish great things or tackle some new entrepreneurial endeavor. But the first thing out of their mouth is complaining about why that’s not going to happen.

  • Government regulations are going to keep them from succeeding
  • Nobody will listen to them
  • Investors won’t invest in them

Always blaming and complaining is not where you want to be.

DEF.

DEF stands for Dependable, Effective, and Friendly.

Being dependable means doing the things that you have committed to do. It has as much to do with integrity as it does anything else.

  • When you commit to something
  • When you agree to something
  • When you say you will do something

Do it!

Can people depend on you? People figure that out quickly. If they can’t depend on you:

  • They’ll stop turning to you
  • You’ll do less and less work over the time (becoming expendable)
  • Those who are dependable get more and more assigned to them because they can be counted on.
  • Over time, this causes great disruption within organizations.

Are you effective? We all tackle our work, both individually and in teams, but how effective are you?

All kinds of issues can come into play here. One is perfectionism.

Do you have to have everything absolutely perfect? Does everything have to be perfect before you release it? Perfectionism usually gets to a self-esteem issue and really doesn’t do the organization any good. Do the work that you need to do. Figure out what’s important. Stay focused on those key important issues and be effective at what you accomplish.

Friendly. This may sound a little out of place here, but one interesting experiment I run with teams is titled The Perception Exercise.

I share one list of characteristics with half the team and another list with the other half. Once they’ve each observed their list, and understood it, I start asking them about the characteristics of this individual.

  • Are they dependable?
  • Are they effective?
  • Are they honest?
  • Are they trustworthy?
  • Will they be successful in life?
  • Do you want them on your team?

And one half of the team typically scores that individual much lower than the other half. The interesting difference is that the lists are identical in terms of characteristics, except for one word.

One list contains the word warm. “This tends to be a warm individual.”

The other list contains the word cold. “This tends to be a cold individual.”

Those two words, whether we perceive the person to be warm or cold, friendly or not, shapes our whole view of their performance, contribution and future success. We even decide if we want them as part of our team or not. Psychologists tell us that we will make a warm or cold judgment in the first 15 seconds of meeting a person.

Sometimes it’s very difficult to figure out where we are ourselves, and we need to get some feedback on this. But quite honestly, I believe that if you are very thoughtful, intentful and honest with yourself, you can decide whether you fall more on the ABC side or the DEF side. Keep in mind that if you fall on the ABC, always blaming and complaining, you may be attempting to avoid some immediate pain, but in the long term, none of that will lead to success or happiness in your life. However, if you’re one of those people who fall on the DEF side of the scale, dependable, effective, friendly, we can predict with good accuracy much more long-term happiness and success and productivity in your life.

Give yourself a grade, see where you come out on this one.

0 comments
0 FacebookTwitterThreadsBlueskyEmail
Newer Posts
Older Posts
  • Facebook
  • Twitter
  • Linkedin
  • Rss
  • About This Site
  • About
    • Clients
  • Services
  • Resources
    • Trust Me
    • Short Book Reviews
  • Contact

About this Site | © 2024 Team Leadership Culture | platform by Apricot Services


Back To Top
Team Leadership Culture
  • Team
  • Leadership
  • Culture
  • Myers-Briggs
  • Trust Me
  • Short Book Reviews
 

Loading Comments...