Caring becomes real to another person only when some action occurs. I believe that communication, confrontation, and challenge are three of the best ways a leader puts “feet” to true caring.
Over the next few weeks, we’ll unpack each of these aspects of caring and will start this week with communication.
How good are you? No better than your people and their commitment and participation in the business as full partners, and as business people. The fact that you get them all together to share whatever—results, experiences, recent small successes and the like—at least once every couple of weeks seems to us to be a small price indeed to pay for that commitment and sense of teamwork and family. The “return on investment” is probably far and away the best of any program in the organization.
MBWA stresses getting out of our individual comfort zones and getting to know other people. Whether you attend company-wide meetings or individual private sessions, the lesson is clear: Get out of your office and communicate with your people.
We tend to assume that communication is merely the process of delivering information from one person to another. However, it is much more than just good delivery. Pat Williams writes,
Communication is a process by which we build relationships and trust, share meaning and values and feelings, and transcend the aloneness and isolation of being distinct, individual souls. Communication is not just a data dump. Communication is connection.
How we express ourselves positively or negatively affects our listeners. The message intertwines with the messenger. More sobering is the fact that listeners may never hear our message because it is not in a form they appreciate.
Communication means being connected with your people. It means getting out of your office into their offices and workspaces.