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Values

BlogTrust Me

Leading a Great Cause

by Ron Potter December 11, 2017

Commitment involves rising above our own needs and perspectives to grab hold of a greater good.

Standing for something greater relates directly to the values and vision of an organization. A leader’s stance for something greater not only meets his or her personal desires, but it strongly resonates with peers, direct-reports, and others who have a stake in the organization.

Just having personal commitment to a great cause is not enough for a leader. The vision for “something beyond” must be successfully transferred to the entire group, whether it be a small staff, a department, an entire organization, a state, or a nation.

Many companies start with the right motivation. They talk about their values and they create high aspirations, but these same companies don’t really live by them. People do not like to be put in boxes, and just as important, people do not like to be in the dark, outside the door where company values and vision are shaped. People are less energized and tend to drift when they are unsure of how they should be operating within an organization. People need to see their leaders’ commitment to values, and they want a part in helping to shape their organization’s core values and vision.

Leaders who form corporate values, vision, and strategy in a vacuum or just in the executive suite lack the humility and commitment to move beyond themselves and include others who have solid ideas and opinions on what should define the company’s values. When leaders don’t talk about the company’s values and vision, people feel alienated and less energized.

When working to plant a vision and sense of a greater cause in a team, you must first ensure that values are understood and owned. This is accomplished initially by cataloging the personal values of individual team members. When the personal values of individuals are understood, team values begin to emerge.

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BlogTrust Me

Team Vision

by Ron Potter December 4, 2017

Abraham Lincoln united his followers with the vision of preserving the Union and abolishing slavery. Lincoln successfully gathered people to his vision, based on a strong set of personal values, and he accomplished an incredible feat. How was Lincoln able to do this? How is any leader able to set vision into reality?

Consider the following suggestions:

Establish a clear direction

Have you ever taught someone to drive a car? As teens learn to drive, their first instinct is to watch the road directly in front of the car. This results in constant course correction—the front wheels turn sharply as the car swerves from roadside shoulder to the center divider, back and forth. When you approach a curve, the swerving worsens! But when young motorists learn to look as far down the road as possible while they drive, the car’s path straightens out. They are then able to negotiate corners, obstacles, and other dangers much more smoothly. A distant reference point makes the path straighter.

Focus your attention

We often focus on too many methods and alternatives. Building vision means focusing our attention on that vision. Focus is necessary so that lower priorities do not steal time from the central vision. If the vision is deeply planted in your heart and mind, you can proactively, rather than reactively, respond to outside forces and issues.

Articulate values

Leaders need to clearly express their inner values. On what values is a vision based? Team members need to know—and leaders need to share—this basic insight. People knew that Abraham Lincoln was a man of integrity, honesty, hard work, and fairness. These basic values supported his vision of a unified country.

Enlist others to help with implementation

In his book Leading Change John Kotter writes:

No one individual, even a monarch-like CEO, is ever able to develop the right vision, communicate it to large numbers of people, eliminate all the key obstacles, generate short-term wins, lead and manage dozens of change projects, and anchor new approaches deep in the organization’s culture. Weak committees are even worse. A strong guiding coalition is always needed—one with the right composition, level of trust, and shared objective. Building such a team is always an essential part of the early stages of any effort to restructure, reengineer, or retool a set of strategies [or, I may add, move a vision to reality].

Communicate, communicate, communicate

Leaders who want to create and implement a vision need to start a fire in the belly of the people they lead. They need to use all available forms of communication to get the word out. It is akin to brand management. A company that wants to launch a new brand will use every form of communication available to get people to try the new products. The same is true with implementing a vision. Leaders cannot overcommunicate what they see in the future.

Empower followers

In order to implement a vision, leaders need to encourage clear buy-in from the people. This requires moving beyond communication to collaboration. The goal is to develop a supportive environment and bring along other people with differing talents and abilities. It also means that when the followers truly understand the vision, the leader needs to step aside and let them do the work to “produce” the vision. The leader needs to give them the authority and responsibility to do the work necessary in order to bring his or her vision to fruition.

I witnessed a meeting recently in which the leader brought together a crossfunctional group to brainstorm some marketing campaign ideas for the company. People from different departments assembled and were led through a planned exercise on corporate marketing focus for the following year. The best idea came from a person far removed from the marketing department. She quite innocently blurted out just the right direction and even suggested a great theme for the entire campaign.

If the leaders of this organization had simply called together the “marketing types,” they would have missed a tremendous idea. Or if the leader had done the work alone and not opened it up to input from others, he might not have secured the necessary buy-in from the staff to implement the project. Studies show that when people understand the values and are part of the vision and decision-making process, they can better handle conflicting demands of work and higher levels of stress.

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BlogTrust Me

How’s your vision?

by Ron Potter November 20, 2017

It is important for a leader to be committed to a vision. When professors Warren Bennis and Burt Nanus studied the lives of ninety leaders, they found that “attention through vision” was one of their key leadership strategies. Vision is the ability to look beyond today, beyond the obstacles, beyond the majority opinion and gaze across the horizon of time and imagine greater things ahead. It is the ability to see what is not yet reality.

Vision includes foresight as well as insight. It requires a future orientation. Vision is a mental picture of what could be. It also suggests uniqueness, an implication that something special is going to happen.

How do you develop a vision? Writers James Kouzes and Barry Posner suggest the following:

You feel a strong inner sense of dissatisfaction with the way things are in your community, congregation or company and have an equally strong belief that things don’t have to be this way. Envisioning the future begins with a vague desire to do something that would challenge yourself and others. As the desire grows in intensity, so does your determination. The strength of this internal energy forces you to clarify what it is that you really want to do. You begin to get a sense of what you want the organization to look like, feel like, and be like when you and others have completed the journey.

When you have vision, it affects your attitude. You are more optimistic. You envision possibilities rather than probabilities.

Vision requires belief. It requires that you refuse to give in to temptation, doubt, or fear. It is a belief that sustains you through the difficult times. Vision requires commitment and endurance. It takes a willingness to be stretched.

Leaders with vision assume anything is possible. Without vision, we can see a difficulty in every opportunity. As we develop vision, we see an opportunity in every difficulty.

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BlogTrust Me

Do You Know What You Want?

by Ron Potter November 13, 2017

It’s surprising how many people, even those in leadership roles in large organizations, do not really know what they want. They are good people with good motives and good ideas. They work hard and get a lot done. But their values are inconsistent; their vision is not clear. They are wandering in fog.

To ultimately realize the power of commitment, you must be sure of where you are going and what attitudes and behavior will ensure that you arrive at your destination with your head held high.

Commitment has its origins in clearly perceived values and vision.

Simply stated, our values reflect what we consider important. Usually, they have developed over time and reveal who we really are. Values are motivators; they give us reasons for why we do or don’t do things.

Values drive behavior. Typically, we chase what we love. Jesus said it well: “Where your treasure is, there your heart will be also.”

Too often we get it backward and find our behavior driving our values. We allow our actions to dictate our fundamental values rather than creating a set of values and standing firm in them. In this situation we allow our “want to” to overtake our “ought to.” Since these values usually do not match, we give in and are controlled by the short-term “want to” rather than the longer-term “ought to.”

Let’s define vision in this post as, “uncompromising, undebatable truths.” The emphasis on truth is important because values are not always the more positive human attributes. An example of such warped values is the practice of some inner-city gangs who require members to commit a robbery or worse to prove personal courage and loyalty to the group.

Stephen Covey, in his book The 7 Habits of Highly Effective People, writes,

The Character Ethic [set of values as used here] is based on the fundamental idea that there are principles [values] that govern human effectiveness—natural laws in the human dimension that are just as real, just as unchanging and unarguably “there” as laws such as gravity are in the physical dimension.

Commitment is not worth much if you have a distorted vision and rotten values. It is crucial, then, for leaders to develop the right core values. Right actions flow out of right values such as integrity, honesty, human dignity, service, excellence, growth, and evenhandedness. This set of values will determine much about the vision that leaders create and how they work with and through people—essentially how they lead and to what they are committed.

Developing and committing to values is only part of the equation. Leaders also need to form a vision. These two ideas—values and vision—are inseparable. Vision flows from our values, and the values we live by form the platform for our vision. A leader’s strength of commitment determines how well he or she will stick to either one.

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BlogCulture

Are your Values Valuable?

by Ron Potter October 19, 2017

Almost every company I walk into has their values displayed somewhere. Often on the wall of the lobby in large font with beautiful art work. Very impressive.

But, it’s immediately evident that the values are either embedded in the culture and achieved every day or they are considered aspirational. The difference is stark!

Aspiration is good. But which type of aspiration are we talking about? There are two very different definitions of the word aspiration.

  1. A hope or ambition of achieving something.
  2. The action or process of drawing breath.

In some organizations, the values are aspirational. I was taken back by one CEO who very proudly proclaimed, “Oh yes, we aspire to these values each and every day.”

“Have you actually achieved any of them?” I asked.

“No, these are aspirational. We attempt to live up to them each day.”

In other companies, the values are aspirational. They are as natural and critical as breathing. When I asked another CEO about their values, his response:

“This is who we are. If we violate these, we die. If anyone violates the values, they’ll be called out immediately, no matter their rank in the company.”

Which aspiration defines your values? It’s obvious to me that the people who work and live in organizations believe values are the breath of the organization. When they’re violated, breath is taken away. Suffocation begins.

When they are treated as the breath of the organization, people know they are to live the values. They know there are consequences for violating the values. They’re quick to tell stories of people who have been asked to leave the company for not living up to the values.

However, when they’re treated as “Hoped for” values, they simply become a list of things that would be nice to have. They seem to come with an understanding that failure will happen but credit should be given for trying.

Sorry. As my grandfather used to say, “Close only counts in horseshoes and hand grenades.” When those values are displayed on the wall but not achieved every day, the conclusion of the people is lack of integrity. If you lose your integrity you lose your ability to influence. Leadership is only influence.

If you’ve published those values in your company and are not breathing them, you’ve forfeited your leadership. The only resource you have left is power and control and your organization knows it.

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Short Book Reviews

The Power of a Positive No

by Ron Potter August 1, 2017

Ron’s Short Review: The word “Decide” actually means to figure out what you’re going to say “No” to. This book helps you figure out how to do a great job saying No.

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BlogTrust Me

Remodeling Your Attitude

by Ron Potter July 17, 2017

Developing your own untapped and unrefined potential is a bit like remodeling an old house: First, you have to tear out some things—like pride or extreme self-sufficiency or bullheadedness or trying to over-control people or ___________ (fill in the blank with some attitude or behavior of yours that makes you say “ouch!”).

Letting go will often appear counterintuitive, but a bad attitude can make or break a team. To continue with the remodeling analogy, you have to tear out the old pipes that no longer work right and the sloping floors that haven’t been level in years in order to make room for straight floors and clean, up-to-code plumbing. Sometimes we need to tear out a bad attitude in order to grow the ability to respond in better ways.

We agree that many leaders would rather get and keep a grip than lose their grip. But if you want to build trust with others, you need to have the ability to let go. The discussion here is not about delegation. It concerns letting go of personal qualities that build walls not only between you and your team but also within yourself.

Here are a few attitudes you need to let go of in order to build a stronger team:

Pride

A proud leader’s mind is closed to new truths; he or she is unteachable. Pride causes inflexibility: “We will only pursue my ideas, thank you very much.” Pride resists change. Pride forces us to care more about status and prestige. Pride gets in the way of asking others for help.

A proud leader’s mind is closed to new truths; he or she is unteachable. Pride causes inflexibility: “We will only pursue my ideas, thank you very much.” Pride resists change. Pride forces us to care more about status and prestige. Pride gets in the way of asking others for help.

Pride is a wall; humility is a gate.

Uncontrolled Will

Leaders with uncontrolled wills avoid committing to common values or ideals beyond their own. Rather than a stubborn will, we need a focused will that centers on development, goals, and productivity.

Keeping our egos in check and our wills under control enables us to function much better as teammates and leaders.

Dishonesty

Dishonesty happens when a leader denies reality or seeks gain through deviousness. It is about game playing, manipulation, and pretense.

Integrity overcomes dishonesty. Leaders of integrity strive to avoid the deceitfulness of appearances. They are genuine, sincere, authentic, and trustworthy—qualities that build the confidence of coworkers and employees in their leaders.

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BlogCulture

The Motivation of Money

by Ron Potter July 6, 2017

Clotaire Rapaille. If the name alone doesn’t fascinate you, his life story and his life work should.

I don’t have time to tell his story here but read his book The Culture Code: An Ingenious Way to Understand Why People Around the World Live and Buy as they Do

I had the opportunity to work with Dr. Rapaille for a short period years ago. But what I learned during that time sticks with me. Dr. Rapaille was performing a series of “syndicated studies” for major corporations around the world on various topics. One topic was about Rewards and Recognition, what motivated people. It was very clear from the global study that people were not motivated by money. In fact, it turns out that every time money is involved, in the form of a bonus, pay raise, profit sharing or whatever the mechanism, the deep-down belief in people was that the company had simply leveled the playing field using the money. Put simply, money was granted when they had already given the company an extraordinary effort. The company was simply “leveling the playing field” by rewarding them with money. Money was not a motivator, it simply made things even.

I know a young entrepreneur who is creating and growing a successful company. In my conversation with her the other day, she spoke of how she sits down with each employee at the beginning of the quarter to talk about how the employee wants to grow personally and what they would like to learn. They always find an opportunity for growth and development for the employee that would also benefit the company. By funding the personal growth and development of the employee she keeps them motivated and benefits the company through increased skills and capabilities.

Dr. Rapaille’s study answered the question, if not money, what was motivating. The answer to this began to take on the idea of a GPS system. All employees are on a journey to somewhere. There may be long-term goals and there are always short-term goals. Short-term goals might be related to having a young family and needing more time to be with them. Or trying to finish an advanced degree and needing the resources, time and tutoring to accomplish the goal. Long-term goals might include living in a particular geographical region, reaching a certain level of corporate leadership or even retiring at a young age.

The conclusion of the study? To really reward and motivate your people, you must know them and their journey. You must understand their GPS system and where they’re located on that trajectory. Once you’ve made enough personal connection with them to understand their current location, reward them by helping them get to the next mile-marker on the journey.

  • After a period of heavy dedication, send them home for a few days with their family.
  • Give them some time off to study for that next exam. Offer the help of someone who knows the topic well.
  • Give them some great feedback and then training to help them with the next stage of professional growth, not a one-size-fits-all training and development.
  • Whatever reward personally benefits them, that’s rewarding!

Two decades ago it took a high priced, global study to help managers understand what’s motivating to their employees. My young entrepreneur understood it instinctively.

Every leader/manager I know is asking me about the millennials and what motivates them. It seems to be a mystery. I have one piece of solid advice. Don’t ask me. Ask them!

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Short Book Reviews

Resisting Happiness

by Ron Potter July 1, 2017

Ron’s Short Review: This is a solid Catholic-based book. I’m not Catholic but the principles are very sound and it helps explain why we resist the happiness that Shawn Achor (last month’s book) says leads to success.

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Short Book Reviews

The Happiness Advantage

by Ron Potter June 1, 2017

Ron’s Short Review: Hard work, dedication, success, won’t make you happy. Being happy makes you better at hard work, dedication and leads to more success. Essential understanding.

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BlogCulture

Are you an Addict?

by Ron Potter May 18, 2017

From Wikipedia:

“Addiction is a brain disorder characterized by compulsive engagement in rewarding stimuli, despite adverse consequences.”

The two properties that characterize all addictive stimuli:

  • reinforcing (repeated exposure) and
  • intrinsically rewarding (it feels good)

Habits and patterns associated with addiction are typically characterized by:

  • immediate gratification (short-term reward), coupled with
  • delayed deleterious effects (long-term costs).

Addictions that come to mind:

  • alcohol
  • accountability
  • cocaine
  • dedication
  • nicotine
  • productivity
  • food
  • gambling
  • sex

Whoa! Back up the truck! Did I include accountability, dedication, and productivity in that list of addictions? Those are the positive terms we use in the business world. But they can become as addictive as the traditional addiction list.

One of the more profound concepts hitting the top of reading lists today is Deep Work. Isolating the time needed to be productive. The reason that it’s receiving attention is that we have so little opportunity to experience it. But, those who do carve out the deep work time are beginning to get labeled as superstars.

What’s preventing us from getting into deep work? Back to the definition of Addiction at the top:

A brain disorder characterized by compulsive engagement in rewarding stimuli, despite adverse consequences. Compulsive: irresistible interesting or exciting; compelling.

Can’t get through that meeting without checking your phone?

Can’t stand to be out of touch 24/7?

Getting distracted by many commitments?

Never learning to say No to any request?

Making quick decisions rather than taking the time to learn and understand?

Many of these behaviors get labeled as accountable, dedication, productive. But when they become compulsive, they have long-term adverse consequences.

  • Burnout
  • Stress
  • Destroyed or damaged health and relationships.

And, by its nature, the longer you feed the monster, the harder it is to return to healthy behavior.

Remember the old TV commercial that said “This is your brain. This is your brain on drugs.” You can imagine the images that went along with the words.

In today’s world, we need to change the paradigm to “This is your brain. This is your brain suffering from addiction.” It doesn’t make any difference what the drug is. It’s addiction that destroys your brain.

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BlogLeadership

Being Wrong or Sorry: Which is most dangerous?

by Ron Potter December 8, 2016

One of my clients recently made the statement that it was harder to say “I’m wrong” than it was to say “I’m sorry.”  Therefore, he was always quick to admit when he was wrong (Thanks Simon). Isn’t that interesting?  He had learned that it was easier to take the hard route than it was to take the easy route.

I didn’t have much time to think about that statement the rest of that day but then I had a long plane ride home and that thought kept bouncing around in my head.  I knew there was more to that simple statement than what was being said on the surface but I learned a long time ago that if there was something nagging at my brain, my best approach was to alternate between consciously thinking about it and then let it settle into the subconscious while I distracted myself with other thoughts, reading or quiet time.  Being on an airplane (sometimes) offers the perfect environment for that process.

Soon a very old book began to emerge in my thoughts.  The Road Less Traveled written in 1978 by M. Scott Peck.  The opening sentence of that book is three simple words: “Life is Difficult.”  Think about all the complaining, whining, protesting, etc. that you hear today and if you look behind those actions you’ll find a belief that life is supposed to be easy.  It isn’t.  Life is difficult.

What I remember about that book is that after that opening sentence, Dr. Peck, a psychiatrist, spends the rest of the book describing how the avoidance of pain and suffering leads to mental illness.  I have seen this principle played out in corporate leadership teams over many years.  Leaders and teams who subtly but consistently avoid the pain and suffering associated with hard decisions began to create an environment and culture that could easily be labeled as mentally ill.  These leaders and teams begin avoiding almost all decisions because they’ve built up the habit of not dealing with the difficult decisions.  Life is difficult.  Don’t assume that if you make all of the right decisions, personal and professional, that you’ll cruise through life and just won’t have to deal with the hard stuff.

As my client says, he always takes the hard route of admitting he was wrong.  It actually makes the difficulties of life, leading and teaming easier to deal with.

Remember, it’s harder to say you’re wrong than say you’re sorry.  Do the hard thing.  It’s always easier in the long run.

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