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5 Steps to Standing for Something GreaterBlogLeadership

5 Steps to Standing for Something Greater – Part IV: Seize the Higher Ground

by Ron Potter March 12, 2018

People do not like to be put in boxes, and just as important, people do not like to be in the dark, outside the door where company values and vision are shaped. People are less energized and tend to drift when they are unsure of how they should be operating within an organization. People need to see their leaders’ commitment to values, and they want a part in helping to shape their organization’s core values and vision.

So how do you show this? There are five steps to helping your company and your team stand for something greater and this week, we’re digging into step 4.

Seize the higher ground

“John Gardner, Stanford professor, former secretary of Health, Education, and Welfare and founding chairperson of Common Cause, has written that there are four moral goals of leadership:

  • Releasing human potential
  • Balancing the needs of the individual and the community
  • Defending the fundamental values of the community
  • Instilling in individuals a sense of initiative and responsibility.”

Gardner notes that concentrating on these aspects will direct you to higher purposes. They take the focus off of you and place it on the people around you. They enable you to let go of the things in life that do not matter and instead make time and create energy for the things that do matter: the welfare of others, the organization, and the larger community.

When working to plant a vision and sense of a greater cause in a team, you must first ensure that values are understood and owned. This is accomplished initially by cataloging the personal values of individual team members. When the personal values of individuals are understood, team values begin to emerge.

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BlogCulture

Are you fit enough to think?

by Ron Potter January 11, 2018

I have a confession to make. I’m not fit. I’ve never been very fit. It’s just never been a priority for me.

I admire people who are fit. I don’t admire the people who have turned fitness into their religion but I do indeed admire fit people.

I’ve used many excuses through the years for not putting in the effort required to be fit. Today I’m going to share one of them.

I’ve always had a desire for learning and understanding. I’m realizing that I can do a great deal of learning but that doesn’t necessarily result in understanding. That will have to be another blog topic.

For this blog post, I’m confessing that I use my quest for learning as an excuse for not being fit. In the morning, I would rather read than exercise. When I have a moment during the day I’ll spend those spare moments reading or writing or thinking.

Image courtesy of the Metropolitan Museum of Art

Then I noticed a picture of Rodin’s The Thinker. I’m familiar with the sculpture. I have the image in my mind of the man leaning forward, head resting on his hand, in deep thought. But I never looked closely. I know his position but I never noticed his back, his arms, his thighs, his abs. That sculpture may be one of the fittest men I have ever seen. The Thinker was fit! Incredibility fit.

I’m not going to make a resolution. I’m just not that sure of myself. But I have been inspired. The Thinker was fit. I enjoy being a thinker but I think I would enjoy being a fit thinker even more.

Hope is not a strategy. Inspiration is not a plan. At this point, I only have the inspiration. But inspirations are a required first step in meaningful changes.

What is inspiring you today? Nothing? That’s a problem. Something? Turn it into an action plan. Do something about it.

Let’s share some stories. I’ll keep you informed on mine.

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BlogCulture

Addicted to Being Right

by Ron Potter December 14, 2017

We’ve talked about Business Addictions before. In my post “Are you an addict?” from earlier this year, we talked about addiction to accountability, dedication, and productivity. Most of these addictions are “acceptable” in the workplace. People don’t usually call you out for being too dedicated or productive. But they may be aware (and even annoyed) that you can’t get through a meeting without checking your phone. Or you may be falling short of expectations on projects because you made commitments to too many projects.

But there is another business addiction I observe that immediately turns negative and is obvious in its disruption of productivity and a committed path forward. The addiction to being right!

The problem? It sends the signal that all others are wrong. “I’m right, you’re wrong.” “My perception is correct, yours is not.” Once you turn decisions into right vs wrong choices, there will never be a committed team effort to accomplish the goal. Right vs Wrong creates winners and losers. If I’m on the losing side of that equation, I may comply, but I will never commit. If the decision is a Right vs Wrong decision than you’re going to expect me to commit to a direction that I believe is wrong. Human nature keeps that from happening. It’s not realistic.

I’m not saying we shouldn’t have strong ideas and points of view. We don’t’ bring much value to the team if we simply present a cookie-cutter response to the situation. However, we must also realize that others have equally strong and “right” views. We must be dedicated to finding a joint path, shared stories, new movies. Not just proving that we’re right.

If we can frame the decisions that we face in a Right vs Right fashion, we have a better chance of moving forward as a team. Right vs Right turns our decision making away from winning and losing and toward a dilemma. When we face a dilemma, we’re saying there are two equally right answers, we just can’t do both.   We must work out as a team which direction we’re going to head and fully commit to that decision.

Dilemmas are difficult. The concept of being on the “horns of a dilemma” means that you’re going to get gored either way. You’re just choosing which horn will gore you. Dilemmas are difficult.

But, facing our decisions as dilemmas between two or more “right” answers, gives us the chance to come together as a team and accomplish a goal together.

Addiction to being right prevents us from doing things together. It only creates winners and losers.

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BlogCulture

If you don’t know where you’re going any road will get you there.

by Ron Potter November 16, 2017

That is a quote from Alice in Wonderland by Lewis Carrol.

I like the Yogi Berra version better. “If you don’t know where you’re going, you might wind up someplace else.” I don’t know if a famous person also said, “If you don’t know where you are, you don’t know where to turn next.” Maybe that’s just something that came out of my head. But, you’re getting the idea. Where are you going and where are you now

Those are the questions?

Are we there yet?

When our girls were young we lived in the western United States. Once or twice a year we would make the 1,600-mile trip back to Michigan to visit family. IN A TOYOTA! Averaging 50 miles per hour with stops, that was a 32-hour trip.

Within an hour of a very early departure time, from the back seat would come the question “Are we there yet?” After banning that question on the first trip, I needed to come up with a constructive alternative. Giving each girl a detailed map of our entire trip (in the days before Google Maps) I allowed them to ask, as many times as they wanted, “Where are we?”

In addition to becoming good map readers, it soon became apparent to them that this was going to be a long trip. The frequency of questions from the back seat dropped dramatically.

Corporate Roadmaps

Years later, working with several clients who were making heroic efforts to become the best they could be, it became apparent to me they were asking the same question “Are we there yet?” Without any real understanding of their destination or where they were on their journey, they needed a map.

We began by describing a simple five-step map. I asked them to describe, for their business or focus, entry-level behaviors and skills all the way up to world class behaviors, skills, and impact. Now, we had a “map” and we could ask the next question “Where are we now?” It always amazes me how consistent they were identifying their current location along the journey once the journey was mapped out.

You Are Here

Once we had their “You are Here” marker, it was easy to identify the adjustments and improvements they needed to reach the next level of their journey. Once the next steps were identified, a realistic time frame for accomplishing the changes was also much clearer. And, just like our long-ago road trips, the anxiety levels dropped, everyone focused on being productive in a reasonable amount of time. Soon enough we were once again asking, “Where are we now?” and mapping out our next steps.

Do you have a map?

Do you know where you are on the map? I’m part of a team creating an app to help leaders and teams determine what their journey looks like and where they are now. It can be thought of as a GPS for Leaders. I’ll keep you informed as we progress but you can start today. Describe your journey and figure out where you are today.

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BlogLeadership

Do Executives have Over Developed Executive Brains?

by Ron Potter November 9, 2017

Probably yes, but that’s likely to be a problem if there isn’t balance.

Some brain scientist will speak of the five brains:

  • Reptilian – Identifying and responding to threats
  • Limbic – Emotions, relationships
  • Neocortex – Makes meaning out of experiences and memories
  • Heart – Understands how we’re reacting physically and chemically to interaction
  • Executive – Translates information into decisions and future direction

Our modern world seems to celebrate and elevate Executive brain function. Big Data and computer analysis give modern executives more instant information than any leaders in history. CEO’s are hired and fired based on their decision making and vision reputations.

But, every time I’ve been hired to help grow and develop executive teams, only a small portion of the issue is related to the executive function of the brain. Most of my work is spent with emotions, relationships, experiences (and the memory of those experiences) and interactions. Relationships. Trust!

You must be competent at your job to be trustworthy. Steven Covey (7 Habits of Highly Effective People) talked of Trustworthiness requiring both character and competence. Competence tends to be correlated with the brains Executive function. Character and style, how you relate to people are much more complex and the results of the four other brains working well.

One of the great transitions points in career development is moving from manager to leader. Your worth and value to the company are often measured by your competence and Executive brain function right up to and through being a manager. But, when you first step into that leadership role, the style: relationship, motivation, collaboration suddenly become much more valuable.

Leaders maintain the competency. But at the leadership level, that’s simply the price of admission. If you’re not competent you’ll be exposed soon enough. But the best leaders start early at understanding and developing the first four brains so that when they have that opportunity to become leaders, they perform well. In fact, those people who are often identified as “high potential” are the ones with balanced brain functions.

Yes, executives have highly developed executive brains. But that’s only one fifth of the issue. They also have four other brains working well.

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BlogLeadership

Golf Lessons

by Ron Potter October 26, 2017

This summer each of my grandsons wanted to spend time on the driving range with me learning the golf swing. That was great fun. Even though I’m not a professional golf coach and only an average golfer, my coaching at the range made a huge difference in their performance. Each seemed to grow from the experience.
That started me thinking about the coaching aspect of leading a team of people. Let me paint two possible scenarios:

1-on-1 Meeting after the event

I could have let each grandson hit golf balls for an hour, made notes and observations, then returned to the house for a good 1-on-1 evaluation. It might have gone something like this:
Me: I noticed right from the start that you had too many moving parts.
GS: What does that mean?
Me: Your feet were shifting. Your knees were moving too wide. Your arms were flopping all over the place.
GS: So, what should I do about it?
Me: Well, let’s start with your feet. We’ll get those stable first then work on the rest.
GS: Great, can we go back out now and test it?
Me: No, we’ll be having supper soon. Maybe we can try it again over the weekend.

Coaching During the Event

Me: (After about the third swing). Try keeping your feet still.
GS: (New swing with still feet but same result). That didn’t help!
Me: But it was a much better swing. Try it again.
GS: Wow, that helped a lot. (He hit several more balls with much better results)
Me: Now that you’ve got your feet still, try twisting your waist instead of swaying.
GS: Show me. (I demonstrated a few swings myself then had him swing a few times until he got the feel for it)
GS: (He hits a few balls that now go straighter and longer). Man, this is great!

Expected Results

Which approach worked better? It’s obvious. The second approach is much more effective than the first. And, it didn’t make any difference of the skill level between grandsons. The individual instruction may have been different but the process was the same.

Development Process

How are you developing your people? Are you saving your notes and observations for your formal 1-on-1 review time?

1-on-1 Meeting after the event

You: Back in March, you made a statement that shut down Carla. That prevented you from accomplishing your goal.
Them: What was my statement and how did you know Carla reacted?
You: Your statement was something about lack of planning and I could just tell that Carla took it personally.
Them: So, what should I do about it?
You: Well, let’s start with your ability to read reactions then we’ll move on to the next steps.
Them: Great, can we work on it now?
Me: Maybe we can try it again at our next meeting in a couple of weeks.

Coaching Immediately after the Event

You: When you made that statement about lack of planning, Carla took it personally and shut down.
Them: Wow, I didn’t notice that. What did you see?
You: First she crossed her arms. Then she pulled some papers from her briefcase and began working on them. She never re-engaged in your discussion.
Them: What should I have done differently?
You: Keep eye contact with people in the room. If you’re losing the focus of Carla or others, you’ve probably made a statement they don’t agree with. Express the fact that you may have misinterpreted some results and ask that everyone share their beliefs and assumptions about what happened.
Them: We have another meeting tomorrow. Would you help me notice if I’ve lost people so I can try this process?

Expected Results

Which approach do you think would work better?
Coaching requires immediate feedback. Don’t wait for your 1-on-1 meetings. Take the time (it takes both time and courage) to develop your people in the moment. You’ll get better results and they’ll appreciate the time and courage it took to care for them.

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BlogCulture

Title Unknown

by Ron Potter July 27, 2017

I never could decide what to title this blog post:

  • The Chicken or the egg: Which came first?
  • Insanity: doing the same thing over and over again and expecting different results. – Albert Einstein
  • Culture eats Strategy for Breakfast – Peter Drucker (attributed)

With one of my clients (but certainly not just one) we had just concluded our third Culture Survey over a span of about four years. And the results continued to decline. Every year, the culture results were worse than the previous year and every year the reaction by the leadership was the same “Let’s take the survey again next year. We’re sure the results will improve.” Insanity: doing the same thing over and over again and expecting different results. – Albert Einstein

I thought I had my title. But wait, there’s more.

When I suggested that we need to spend some time on the leadership issues that are causing the culture results to drop year-over-year, the answer I received was “We’ll get to that soon but right now we need to dedicate our (precious) leadership time to developing our long-term strategy.” “Culture eats Strategy for Breakfast” – Peter Drucker

Once again, I thought I had my title. But wait, there’s still more.

When I pressed the issue that culture work needs to come first, the answer I received “Look, good cultures are the results of good performance. If we get our long-term strategy right and executed we’ll have great financial results and everyone will think the culture is great.” The Chicken or the egg: which came first?

And there’s the third title for this post.

Which does come first? When I first met Dan Denison, he had recently published “Corporate Culture and Organizational Effectiveness.” Since then the Denison Consulting Group has continued to grow and refine their Denison Organizational Culture Survey (DOCS). Recently Forbes Magazine wrote an article about research done a few years ago and published in the Journal of Organizational Behavior. Results from cross-lagged panel analyses (survey speak 😉 indicate that culture “comes first,” consistently predicting subsequent ratings of customer satisfaction and sales.

Culture comes first. Culture eats Strategy for Breakfast. Stop pushing for better results and ignoring the culture.

The purpose of leading a company is to build great teams that allow the best in everyone to rise to the top, grow as leaders and grow other great leaders and to create a culture that inspires innovation, contribution, and drive. Team, Leadership, and Culture. Focusing on results first doesn’t work. Results happen because of great people thriving in great cultures.

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BlogTrust Me

Remodeling Your Attitude

by Ron Potter July 17, 2017

Developing your own untapped and unrefined potential is a bit like remodeling an old house: First, you have to tear out some things—like pride or extreme self-sufficiency or bullheadedness or trying to over-control people or ___________ (fill in the blank with some attitude or behavior of yours that makes you say “ouch!”).

Letting go will often appear counterintuitive, but a bad attitude can make or break a team. To continue with the remodeling analogy, you have to tear out the old pipes that no longer work right and the sloping floors that haven’t been level in years in order to make room for straight floors and clean, up-to-code plumbing. Sometimes we need to tear out a bad attitude in order to grow the ability to respond in better ways.

We agree that many leaders would rather get and keep a grip than lose their grip. But if you want to build trust with others, you need to have the ability to let go. The discussion here is not about delegation. It concerns letting go of personal qualities that build walls not only between you and your team but also within yourself.

Here are a few attitudes you need to let go of in order to build a stronger team:

Pride

A proud leader’s mind is closed to new truths; he or she is unteachable. Pride causes inflexibility: “We will only pursue my ideas, thank you very much.” Pride resists change. Pride forces us to care more about status and prestige. Pride gets in the way of asking others for help.

A proud leader’s mind is closed to new truths; he or she is unteachable. Pride causes inflexibility: “We will only pursue my ideas, thank you very much.” Pride resists change. Pride forces us to care more about status and prestige. Pride gets in the way of asking others for help.

Pride is a wall; humility is a gate.

Uncontrolled Will

Leaders with uncontrolled wills avoid committing to common values or ideals beyond their own. Rather than a stubborn will, we need a focused will that centers on development, goals, and productivity.

Keeping our egos in check and our wills under control enables us to function much better as teammates and leaders.

Dishonesty

Dishonesty happens when a leader denies reality or seeks gain through deviousness. It is about game playing, manipulation, and pretense.

Integrity overcomes dishonesty. Leaders of integrity strive to avoid the deceitfulness of appearances. They are genuine, sincere, authentic, and trustworthy—qualities that build the confidence of coworkers and employees in their leaders.

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BlogCulture

Are you an Addict?

by Ron Potter May 18, 2017

From Wikipedia:

“Addiction is a brain disorder characterized by compulsive engagement in rewarding stimuli, despite adverse consequences.”

The two properties that characterize all addictive stimuli:

  • reinforcing (repeated exposure) and
  • intrinsically rewarding (it feels good)

Habits and patterns associated with addiction are typically characterized by:

  • immediate gratification (short-term reward), coupled with
  • delayed deleterious effects (long-term costs).

Addictions that come to mind:

  • alcohol
  • accountability
  • cocaine
  • dedication
  • nicotine
  • productivity
  • food
  • gambling
  • sex

Whoa! Back up the truck! Did I include accountability, dedication, and productivity in that list of addictions? Those are the positive terms we use in the business world. But they can become as addictive as the traditional addiction list.

One of the more profound concepts hitting the top of reading lists today is Deep Work. Isolating the time needed to be productive. The reason that it’s receiving attention is that we have so little opportunity to experience it. But, those who do carve out the deep work time are beginning to get labeled as superstars.

What’s preventing us from getting into deep work? Back to the definition of Addiction at the top:

A brain disorder characterized by compulsive engagement in rewarding stimuli, despite adverse consequences. Compulsive: irresistible interesting or exciting; compelling.

Can’t get through that meeting without checking your phone?

Can’t stand to be out of touch 24/7?

Getting distracted by many commitments?

Never learning to say No to any request?

Making quick decisions rather than taking the time to learn and understand?

Many of these behaviors get labeled as accountable, dedication, productive. But when they become compulsive, they have long-term adverse consequences.

  • Burnout
  • Stress
  • Destroyed or damaged health and relationships.

And, by its nature, the longer you feed the monster, the harder it is to return to healthy behavior.

Remember the old TV commercial that said “This is your brain. This is your brain on drugs.” You can imagine the images that went along with the words.

In today’s world, we need to change the paradigm to “This is your brain. This is your brain suffering from addiction.” It doesn’t make any difference what the drug is. It’s addiction that destroys your brain.

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BlogLeadership

Anyway Build

by Ron Potter March 16, 2017

What you spend years building may be destroyed overnight. Build anyway.

Including your reputation. I was once fired by a client because he believed I was dishonest and had lied. I was devastated. I spent several weeks wondering if I had been a fraud. Had all the building of a consulting business and reputation been a fraud? The title of the book I had written was Trust Me. Had I been fooling myself along with others?

After several weeks of soul searching my actions and memory, I just couldn’t come up with anything I had done to deserve the label so I decided to keep moving toward the future but I knew I was doing so feeling much more vulnerable that I had in the past. It took a while but I began to get my footing back and I continued to move forward. However, this client was a member of a very large global company and my reputation had certainly been dented.

A few years later, this client reached out to me and let me know that he had been misinformed and even deceived in believing that I had done something dishonorable. He has continued to hire me as a trusted consultant for many years since. I feel very fortunate for how this story turned out in my life but it could have easily been left unresolved and unfortunately, there are often lasting consequences.

It’s critically important that we are self-aware and self-reflective, constantly judging our actions. But sometimes our reputations and future are damaged through unrelated or untrue events. Don’t stop building. When you stop growing you wither very rapidly. Grow. Build. It gives us life.

Headline from a wonderful little book titled Anyway by Kent Keith

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Absurd!BlogIn-Depth Book Reviews

Absurd!: Big Changes are Easier to Make Than Small Ones

by Ron Potter January 16, 2017

I’m continuing my series on an in-depth look at a wonderful little book that’s twenty years old this year. The title is Management of the Absurd by Richard Farson. You may want to consider dropping back and reading the previous blog posts about ABSURD! I think it will put each new one in great context.

Farson starts this section by identifying C. Northcote Parkinson, author of the famed Parkinson’s law, as the godfather to the idea of management of the absurd! I guess if you were going to be the godfather of something, this would be a fun one. A couple of Parkinson’s famous quotes include:

  • Work expands to fill the time available.
  • The time a committee takes to discuss an item on the agenda is inversely proportional to the amount of money involved.

Good humor works because it contains a grain or foundation of truth.

He also includes one of my favorite quotes from Henry Kissinger, “The reason university faculty discussions and disputes are so time-consuming and acrimonious is that the stakes are so low.”

Big changes are easier to make than small ones. I’ve seen this at play a few times in my career. Farson is careful to point out that making a big change doesn’t necessarily make it appropriate to the strategy. It’s not just big but it’s big in the right direction. But, given a prudent decision process, it’s often easier to jump right into the big change than move forward with incremental changes.

A couple of places where I’ve observed this working well included the move of a corporate headquarters. There was a reasonable argument for moving to one of the corporations existing facilities and expanding as a cost saving argument. But, part of the reason (a big part) for moving the headquarters was to kick-start a new corporate culture. This had a better chance of happening with a move for everyone to an entirely new environment. Big cost but big impact.

People changes is another place where big changes can create change better than smaller changes. Sometimes it’s a complete reorganization. Sometimes it’s promoting someone who has consistently shown great promise or leadership but may be down the ladder on the org chart or in a completely different role. Probable the best HR professional I have worked with had been the Chief Operations Officer but was called on to fill the void of the HR role when health issues required a change. Bold and unexpected move.

Another people change is dealing with what Robert Quinn in his book Deep Change calls the Tyranny of Competence. This is when an individual is seen to have such a high level of competence in a certain role that no changes are made even when there seem to be numerous character or leadership deficiencies. In the few cases where I’ve worked with managers who made changes (usually asking the person to leave the company) it’s amazing how much competence and creativity came out of the organization that was no longer suppressed by the tyranny.

If a change is needed and has been well deliberated, consider making a bold move rather than incremental. Bold moves often have a better chance of success.

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Absurd!BlogIn-Depth Book Reviews

Absurd!: The Better Things Are, the Worse They Feel

by Ron Potter January 9, 2017


I’m continuing my series on an in-depth look at a wonderful little book that’s twenty years old this year. The title is Management of the Absurd by Richard Farson. You may want to consider dropping back and reading the previous posts about ABSURD! I think it will put each new one in great context.

Most of us know Abraham Maslow from his Hierarchy of Needs. However, I’ve enjoyed his work called Eupsychian Management: The attitude of self-actualizing people to duty, work, mission, etc. This was written when he was working as a management consultant.

Farson has also picked up on this work as he devotes much of this chapter to Maslow’s concepts around the meaning of complaining. Here’s what Farson learned from Maslow:

Abraham Maslow advised managers to listen not for the presence or absence of complaints, but rather to what people were complaining about. Here he unpacks a hierarchy of needs, of sorts, in an organization:

Least healthy organizations

You can expect to hear low-order grumbles – complaints about working conditions, about what he called “deficiency needs.” (“It’s too hot in here.”, “I don’t get paid enough.”, etc.)

Healthier organizations

Healthier organizations would have high-order grumbles – complaints that extend beyond the self to more altruistic concerns: “Did you hear what happened to the people over in Plant Two? They really got cheated.” Or “We need better safety standard around here.”

Very healthy organization

A healthy organization would have “metagrumples” – complaints having to do with needs for self-actualization: “I don’t feel that my talents are being utilized.” Or, “I don’t feel that I’m in on things enough around here.”

 

There is the absurdity. Only in an organization where people are in on things and where their talents are being utilized would it occur to someone to complain about those issues.

Absurd as it seems, the way to judge your effectiveness is to assess the quality of the discontent you engender, the ability to produce movement from low-order to high-order discontent.

The paradox is that improvement in human affairs leads not to satisfaction but to discontent, albeit a higher-order discontent than might have existed before. Why is this phenomenon important to understand? Because the motivation for continuing change and growth comes from the development of higher-quality discontent, then moving on to the solution of more important issues.

This observation by Maslow and Farson has served me well many times in my consulting career. Many times, the leaders I work with just don’t seem to understand why people are still complaining after periods of great success for both the individuals and the company. When I ask them the question “What are they complaining about?” We begin to see tremendous growth taking place because people are now complaining about much higher-level needs.

People will always find something to complain about. They’re on a journey and they haven’t arrived yet. It starts at a very young age when you kids start asking “Are we there yet?” twenty minutes after your journey began.

I like Farson’s closing remark, “Pity the poor manager who can’t imagine how a well-intended action led to such grousing.” What are they grousing about? That’s the question that will clue you in on your leadership journey’s progress.

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