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The Maturity to Persevere

by Ron Potter November 7, 2016

A quote from the Bible says, “Whenever trouble comes your way, let it be an opportunity for joy. For when your faith is tested, your endurance has a chance to grow. So let it grow, for when your endurance is fully developed, you will be strong in character and ready for anything.”
When leaders develop endurance or perseverance, they also develop maturity—not only within themselves but also within their organizations and teams. Perseverance breeds character as we stick to the task, bring others along with us, and develop an enduring organization. According to Julien Phillips and Allan Kennedy,

Success in instilling values appears to have had little to do with charismatic personality. Rather it derives from obvious, sincere, sustained personal commitment to the values the leaders sought to implant, coupled with extraordinary persistence in reinforcing those values.

Persevering leaders understand the importance of bringing every part of the organization along with them. It is a time-consuming and focused activity that will eventually yield tremendous results in overall morale, productivity, and team/employee support.
A leader needs to understand that he or she may quite naturally have an easy time focusing on the future or on how the future will look when certain projects, tasks, or goals are completed. Others within their teams may not be able to clearly or easily see the future, or they may be naturally pessimistic about anything involving the future. A leader needs the persistence to bring these people along—they are valuable to the team’s overall balance. They may simply need the leader to either ask them questions to propel them into the future or help them visualize steps to the future outcome.
Bringing an organization along also involves being particularly effective during times of change. Many on the team will naturally resist change, so leaders need to humbly and calmly coax people along to the new direction or vision.

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Adversity and Discouragement

by Ron Potter October 24, 2016

Discouraged? Hardly. The boy was holding strong to the hope that his team could overcome any deficit. He was holding strong to his convictions.
No matter what the source may be, discouragement and adversity have a purpose:

to deal with our pride
to get our attention
to get us to change our behavior
to prepare us for future service

There are some wrong responses to adversity and discouragement, and they cause bitterness, doubt, depression, and hopelessness. But holding strong produces some right responses:

We gain our team’s trust because our actions match our intentions.
We focus on seeing things through rather than abandoning our values or vision.
We rely on God for the ability to endure.

We want you to build courage and persevere, to realize the sweet taste of standing strong for the long haul. Endurance.

No matter what the source may be, discouragement and adversity have a purpose: to deal with our pride, to get our attention, to get us to change our behavior, and to prepare us for the future.

Dogged endurance is an important quality, but if it is directed down the wrong path, it can damage people, teams, and organizations. To endure, a leader must build on a foundation of humility, trust, compassion, commitment, focus, and integrity. Without holding firm to the other seven attributes on your way to endurance, you can never be assured that you are staying on the true and right path.
Have you developed a leadership style (one that includes humility, trust, compassion, and integrity of a Trust-Me leader) that has equipped you to endure? If not, where has the process broken down for you? What steps do you need to take to change your style?

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Holding Strong

by Ron Potter September 12, 2016

For two years scientists sequestered themselves in an artificial environment called Biosphere. Inside their self-sustaining community, the Biospherians created a number of mini-environments, including a desert, a rain forest, even an ocean. Nearly every weather condition could be simulated except one, wind.

Over time the effects of their windless environment became apparent. A number of acacia trees bent over and even snapped. Without the stress of wind to strengthen the wood, the trunks grew weak and could not hold up their own weight.

Holding strong and enduring as a leader requires some “wind.” Adversity gives leaders an opportunity to strengthen themselves, discover what they believe, and communicate their vision and values to other people. There will be difficult times, but the difficult times—the windy days—help leaders grow stronger in their roles and in their faith and trust.

Holding strong comes with the turf. If you are standing strong for values and vision and for being a better leader, you will experience persecution and times of discouragement, adversity, and frustration.

Holding strong is a process. This is when a mentor can be so helpful by coming alongside the leader and objectively pointing out ways and opportunities to hold strong over an extended period of time.

Holding strong is also a journey. Doing the right thing can be stressful, complicated, and time-consuming, but ultimately, it brings fulfillment. Leaders need to focus on the small victories gained along the way. The journey builds character and confidence. The journey is rewarded when a leader sees the growth of his or her people, the growth of the business, and the achievement of the task.

After a career working at several jobs (railroad fireman, insurance salesman, Ohio River steamboat operator, and tire salesman), a forty-year-old man began cooking for hungry travelers who came by his service station in Corbin, Kentucky. He didn’t have a restaurant, so he served his eager customers on his own dining table in the adjoining living quarters.

It wasn’t long before more and more people came by to sample his food, so he moved his business across the street to a motel and restaurant. There he spent nine years serving customers and perfecting his special recipe for fried chicken.

In the 1950s “progress” caused the new highway to run around Corbin, and the man’s business ended. By this time he had retired and was living on his monthly $105 Social Security check. He began going from restaurant to restaurant, cooking his famous chicken. If the owners liked the recipe, a handshake agreement gave the restaurant the recipe in exchange for a nickel for every chicken dinner sold.

By 1964 this little endeavor had become a sizable business. The man, Colonel Harland Sanders, had licensed over six hundred franchises to cook his tasty chicken recipe. Ready to retire again, he sold his interest for two million dollars and became a spokesperson for the company. “In 1976, an independent survey ranked the Colonel as the world’s second most recognizable celebrity.”

Colonel Sanders did not allow himself to be defeated. He held strong and was not overcome by discouragement. How can we develop a similar attitude toward adversity?

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No Guts, No Glory

by Ron Potter August 29, 2016

On October 29, 1941, as the world reeled from the onslaught of the Nazi regime in Europe and faced a looming threat from Japan, Winston Churchill was asked to speak at Harrow, his old school. Near the end of his two-page speech, Churchill spoke the now famous words:
“Never give in, never give in, never, never, never—in nothing, great or small, large or petty—never give in except to convictions of honour and good sense.”
Churchill had experienced many crushing setbacks throughout his life and political career, yet he refused to give up. He was a man of extreme courage and endurance.
When leaders make decisions, seek to expand an organization’s borders, or want to execute an innovative idea or create change, they will encounter opposition and face the great temptation to conform or quit. How can they resist and stand strong? How can they acquire the bulldog will of a Winston Churchill and never give up?
Endurance is the result of two foundational character qualities: courage and perseverance. Both are required of leaders seeking the trust of others.

Adversity and Discouragement

“A man stopped to watch a Little League baseball game. He asked one of the youngsters what the score was. ‘We’re losing 18-0’ was the answer.
‘Well,’ said the man. ‘I must say you don’t look discouraged.’
‘Discouraged?’ the boy said, puzzled. ‘Why should we be discouraged? We haven’t come to bat yet.’ ”
Discouraged? Hardly. The boy was holding strong to the hope that his team could overcome any deficit. He was holding strong to his convictions.
No matter what the source may be, discouragement and adversity have a purpose:

to deal with our pride
to get our attention
to get us to change our behavior
to prepare us for future service

There are some wrong responses to adversity and discouragement, and they cause bitterness, doubt, depression, and hopelessness. But holding strong produces some right responses:

We gain our team’s trust because our actions match our intentions.
We focus on seeing things through rather than abandoning our values or vision.
We rely on God for the ability to endure.

I want you to build courage and persevere, to realize the sweet taste of standing strong for the long haul. Endurance.

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Create a Learning Organization

by Ron Potter August 15, 2016

A learning organization differs from the MBO (Management by Objective) type of organizational structure in fundamental ways. In a learning organization individuals are continually reinterpreting their world and their relationship to it.

A learning organization incorporates the practice of continually challenging its paradigms and accepted ways of doing things. Built into the organization is a system that allows for the institutional structures and routine models of action to be regularly questioned and transformed.

As Peter Senge defines it, a learning organization is an organizational structure in which “people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning how to learn together.”10 In this sense, a learning organization is an organization that is continually expanding its ability to create and re-create the very patterns and structures by which it operates.

At least that is the goal.

Unfortunately, what we have found in our work is that quick decision making has won. In many cases, leaders have abandoned the learning organization in favor of the quick-deciding organization.

In times of chaos, confusion, and change, peacemaking leaders need to focus attention on making sure their organizations are quick learning rather than quick deciding.

The fast-paced environment of product development, competition, and shareholder expectations has forced many organizations to adopt a quick-deciding mentality. In this model, a team (much like a football team needing to score before time expires in the fourth quarter) is in a hurry-up offense. The goal is to make decisions. But as Tom Peters correctly observes, “As competition around the world boils over as never before, firms caught with bloated staffs and dissipating strengths—from Silicon Valley to the Ruhr Valley in Germany—are looking for quick fixes. There are none.”

So how would a two-pillar, peacemaking leader respond?

The goal of the quick-learning team is to seek out and develop opinion rather than steamrolling over it or quickly mustering forces against it. Feedback is highly desired rather than feared.

In contrast, feedback is offensive when you are a quick-deciding team. You develop “sides” on all issues. The competition heats up. Winning at all costs is what counts.

Members of a quick-learning team are all on the same side of the fence, looking at an issue with differing opinions, experiences, and ideas.

Meeting agendas are often a surprising enemy. Leaders, staring at an agenda, feel compelled to make decisions within the time allotted. In most cases, true discussion of the issues and everyone’s opinions (the rooting-out process) is bypassed in favor of table talk that centers on implementation.

We suggest a meeting agenda that maps out what the team wants to learn about an issue. Learning should be the goal with good decisions the result. Remember that the goal is learning quickly and then making good decisions, not just deciding quickly.

“Patience,” said Saint Augustine, “is the companion of wisdom.” Problems and day-to-day crises test our wisdom and our ability to make decisions under pressure. Great leaders are people of patience and constant learning.

It is the leader’s job to pull everything together into a quick-learning rather than a quick-deciding environment. The leader holds the dialogue together and asks questions that are designed to help team members clearly communicate their information and thoughts about the agenda item. In this way, the meeting’s goal is met: quick learning—rather than quick deciding—for the purpose of making good decisions.

The leader needs to develop not only an inclusive mind-set but also one that honors people for who they are and what they bring to the process. Each person brings unique strengths and outlooks to the table.

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Building Team Dynamics – Part II

by Ron Potter August 8, 2016

Last week, we began to unpack what builds up healthy team dynamics. You can read part I here. This week, we continue with part II.

Manage Conflict

In his book The Fellowship of the Ring, the first book in the series The Lord of the Rings, J. R. R. Tolkien describes the camaraderie of a diverse group banded together by a common cause. Called “the fellowship of the ring,” their quest is to destroy the power of the Dark Lord by destroying the ring in which that power resides. Though they differ in nearly every way—racially, physically, temperamentally—the fellowship is united in its opposition of the Dark Lord. In a section omitted in the movie, a heated conflict breaks out among the crusaders. Axes are drawn. Bows are bent. Harsh words are spoken. Disaster nearly strikes the small band. When peace finally prevails, a wise counselor observes, “Indeed in nothing is the power of the Dark Lord more clearly shown than in the estrangement that divides all those who still oppose him.”

Conflict causes estrangement within teams, even the best teams. Therefore, managing conflict is at the heart of the dilemma of the leader who has good relations with individual team members but cannot get the group to work together.

Rivalry causes division. Debate causes hurt feelings or a sense of not being heard or understood. How does a leader keep an aggressive person and a person who easily withdraws engaged?

Kenneth W. Thomas and Ralph H. Kilmann created the Conflict Mode Instrument, which is “designed to assess an individual’s behavior in conflict situations.” It measures people’s behavior along two basic dimensions: “(1) assertiveness—the extent to which an individual attempts to satisfy his or her concerns, and (2) cooperativeness—the extent to which an individual attempts to satisfy the other person’s concerns. These two dimensions of behavior can be used to identify five specific methods of dealing with conflicts.”⁷ The methods are described as follows:

Avoiding—Low assertiveness and low cooperativeness. The goal is to delay.
Competing—High assertiveness and low cooperativeness. The goal is to win.
Accommodating—Low assertiveness and high cooperativeness. The goal is to yield.
Compromising—Moderate assertiveness and moderate cooperativeness. The goal is to find a middle ground.
Collaborating—High assertiveness and high cooperativeness. The goal is to find a win-win situation.⁸

Leaders need to use the peacemaking qualities defined by the two pillars of humility and endurance to bring conflict to the highest level of resolution: collaboration. The cooperative environment means “I need to be humble.” The assertive environment means “I need to endure.” The two pillars, taken together, cause people to listen, yet hold firm in solving conflict through collaboration. When collaborating, individuals seek to work with others to find a solution that satisfies all parties. It involves digging into hidden concerns, learning, and listening but not competing.

Treat Employees as Investors

It is interesting to watch privately held companies that seek to go public. They hire IPO (Initial Public Offerings) coaches who work hard with the CEO, CFO, and COO to train them to attract investors. They work with these leaders to help them say the right things in order to sell their companies. They teach them which messages work and which do not.

Our question: “Why don’t companies do the same thing with employees?”

If you do a quick study on employee relations over the last several decades, we think you will discover that how employees are viewed and described has moved along a continuum from workers to commodities to assets. We do not believe that referring to employees as “assets” is a satisfactory description because so many leaders look at assets as disposable or upgradable. Leaders and companies would be more successful in building organizations if they thought of their employees as “investors.”

Leaders need to give their people the same compelling we’re-a-great-company-and-here’s-why-and-where-we-are-going reasons for success that are promoted to IPO investors or current stockholders.

Leaders need to ask, “How can we get employees excited about what we are doing?” This approach is basic to team building and goes beyond vision and mission. It’s a way to engage the greatest resource of people—their energy!

Alan Loy McGinnis, in his book Bringing Out the Best in People, tells us, “Talk may be cheap, but the right use of words can generate in your followers a commodity impossible to buy…hearts on fire.”

Isn’t that what all leaders want—team members with hearts ablaze for the company’s vision and goals? The leaders certainly want investors who are loyal, happy, and motivated to give resources. Treating your employees as investors will produce similar results.

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Building Team Dynamics – Part I

by Ron Potter August 1, 2016

Often, the basic question from leaders is reduced to “How do I build teams without blowing the place up?” Following are some suggestions.

Start with the “Two Pillars”

This book is centered on eight principles of successful leadership. What we call the “two pillars”—the key principles that support and are intertwined with the others—are humility and endurance. A leader who desires to build a great team must first become a leader of humility and endurance. Pride and despair always force leaders to choose incorrect methods and solutions.

It is difficult to build a team when you need to be the center of attention, the only voice, the only one with an idea, and the only one who can make a decision. It is also difficult to build a team when, at every sour turn, the team stumbles and fails or doesn’t learn from failure. Endurance means pushing through struggles together until the results are positive. Leaders, by the way they respond to crisis and chaos, often cause teams to quit sooner than necessary.

Michael Gershman, in his book Getting It Right the Second Time, squeezes forty-seven case studies into 256 pages. All teach one lesson: humility. And one credo: Try anything. Keep trying. Maybe you’ll get it right someday. Endurance.

The two pillars, humility and endurance, produce leaders who are ready to excite, energize, and develop teams.

Understand, Accept, and Communicate Change

The business world has begun to see the need for entirely new models of management in order to succeed in regaining and defending competitiveness in today’s world economy. The old paradigm of management that had guided the U.S. economy since the rise of the railroads and the large corporations of the Industrial Revolution no longer seems to work. Firms struggled to remake themselves in order to be competitive.

Today we live in a rapidly changing postindustrial society that is becoming increasingly complex and fluid. It is an environment that requires decision making and sometimes rapid change within organizations. Surviving and thriving in this rapidly changing landscape becomes a function of an organization’s ability to learn, grow, and break down institutional structures within the organization that impede growth. Organizations that are ideologically committed to growth and change will be at an advantage in the postindustrial era.

In his book Leading Change, John Kotter explains how leaders can effectively communicate change in their organizations. All of us at one time or another fully understand the confusion caused by change. Kotter writes,

Because the communication of vision [change] is often such a difficult activity, it can easily turn into a screeching, one-way broadcast in which useful feedback is ignored and employees are inadvertently made to feel unimportant. In highly successful change efforts, this rarely happens, because communication always becomes a two-way endeavor.

Even more important than two-way discussion are methods used to help people answer all the questions that occur during times of change and chaos. Clear, simple, often-repeated communication that comes from multiple sources and is inclusive of people’s opinions and fears is extremely helpful and productive.

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How Can We Work Together?

by Ron Potter July 18, 2016

Leaders at all levels grapple with the challenge of getting people to pool their talents and work with, not against, one another.
Often frustrating to leaders is a team that consists entirely of “stars” who can’t or won’t play together as a team to “win the championship.” In an era of knowledge workers, leaders find themselves with nonfunctioning teams of all-stars who can easily undermine them. (Peter Drucker defines knowledge workers as those who “know more about their job than their boss does and in fact know more about their job than anybody else in the organization.”)
Chuck Daly, the first coach of America’s Dream Team, found himself needing to take basketball players like Michael Jordan, Magic Johnson, and Larry Bird and build a team of champions, not just a group of incredible superstars. Coach Daly used all his coaching experience, leadership ability, and basketball knowledge to mold this group of all-stars into a team.

You will see a team of professionals in the Olympics again,” said Daly. “But I don’t think you’ll see another team quite like this. This was a majestic team.

Coach Daly could not mold these incredibly talented basketball stars into the successful team they became by keeping the focus on himself. On the other hand, he could not surrender the basic basketball concepts he knew would help the team win a gold medal. He was a builder and a success at developing teams.
Teamwork doesn’t just happen. A winning team is not formed by a miracle of nature. You cannot just throw people together (even knowledge workers or pro basketball stars) and expect them to function as a high-performance team. It takes work. And at the core of team building is the desire to develop people and create a calm environment in which productive growth and seasoning can occur.
When leaders tolerate poor teams or even promote them through their own leadership style, organizations find themselves misaligned. Employees use this out-of-plumb structure just like children who play off each quibbling parent to get their own way. Leaders need to stop this behavior and get teams realigned. Leaders sometimes empower direct-reports to perform tasks or projects that are actually opposed to each other.
When team members come to me, they also have questions. Typically, the questions team members ask are about themselves: “How do I deal with difficult team members?” or “How do I get heard?” These are self-directed questions. The team members are concerned about themselves—getting heard, getting ahead, getting along, and getting their jobs done.
In most cases the leader has not developed the team to the point of understanding the full value of synergy. The team members do not understand that the sum of their collective output will be greater than the work they could do individually.
Worse, many executive teams are not convinced that synergy can happen at the leadership level.
It falls on leaders to get teams excited about working together—about creating synergy. Many of the team members’ questions and wants can be overcome when they feel the power of working together and achieving the goals of the team.

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Teams Under Pressure

by Ron Potter July 11, 2016

The Discovery Channel recently featured a program about a pride of fearsome lions. The documentary illustrated what happens when the leader is no longer able to preserve order and calm.

In one scene the lioness-leader of the pride is leading the hunt of a zebra. As she chases her prey, the frightened zebra jumps over a log at the very same time the lioness is trying to bring it down from behind. As they both leap, the zebra winds up violently kicking the lioness-leader in the head, inflicting a severe wound.

Over the next few weeks, the culture of the pride changes significantly. The lioness-leader becomes fearful and, because of the event with the zebra, shies away just at the moment of the kill. The pride gets visibly angry with her; they are hungry, and the lioness’s traumatic experience has demolished the familiar, effective structure of the pride. She is no longer securing food. Her fear and tentative behavior have created chaos and caused a dysfunctional team that is confused and threatened by starvation.

During times of chaos and confusion, leaders can either be peacemakers, which will bring a calm that pulls the team together, or they can let a “kick to the head” at a decisive moment cause them to pull back, which will cause disruption, loss of morale, and uncertainty.

In my work with clients, most of the questions I receive concern how to find the key that opens the door to a successful team. Often the organization is in turmoil. It needs peace. It wants teamwork to lead the way out and beyond the current situation.

Peacemakers encourage teamwork. They seek group dynamics that unleash the right kind of power and the right attitude to achieve the best results.

So many books, articles, and seminars are developed to help leaders understand how to build teams. It’s ironic that on a moment’s notice during a terrible crisis several people facing impossible odds came together and built a successful team.

In what the news headlines called “The Miracle at Quecreek,” nine miners, trapped for three days 240 feet underground in a water-filled mine shaft, “decided early on they were either going to live or die as a group.”

The fifty-five-degree water threatened to kill them slowly by hypothermia, so according to one news report, “When one would get cold, the other eight would huddle around the person and warm that person, and when another person got cold, the favor was returned.”

“Everybody had strong moments,” miner Harry B. Mayhugh told reporters after being released from Somerset Hospital in Somerset, Pennsylvania. “But any certain time maybe one guy got down, and then the rest pulled together. And then that guy would get back up, and maybe someone else would feel a little weaker, but it was a team effort. That’s the only way it could have been.”

They faced incredibly hostile conditions together, and they all came out alive together.

The Quecreek story pretty well illustrates ideal team dynamics. Being a contributor on an effective team and working together to accomplish a meaningful mission is a deep desire of many. It’s up to the peacemaking leader to coach that team…of so many dreams.

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Creativity out of Chaos

by Ron Potter June 27, 2016

A certain amount of chaos is necessary because “quality” chaos stimulates creativity. Organizations that do not create some space for creative chaos run the risk of experiencing staleness, loss, and even death.

“Life exists at the edge of chaos,” writes Stuart Kauffman, author of At Home in the Universe: The Search for the Laws of Self-Organization and Complexity. “I suspect that the fate of all complex adapting systems in the biosphere—from single cells to economies—is to evolve to a natural state between order and chaos, a grand compromise between structure and surprise.”
If a leader fears the creative tension caused by chaos, trouble is often not far away. Leaders need to understand that creativity comes out of chaos, and even what has been created needs to be exposed to chaos just to make sure it is still viable and working. Even the new creation may need the chaos of re-creation to survive in a highly competitive world.
Meg Wheatley writes in her book Leadership and the New Science,

“The things we fear most in organizations—fluctuations, disturbances, imbalances—are also the primary sources of creativity.”

The question is, how do leaders get people from the scary, agonizing, and anxiety-filled feelings of chaos to the liberating place of creativity, change, and steadiness?
Before we answer that question, we do need to look at creativity and chaos. The reality of today’s world is that millions of ideas for innovation, change, and improvement lie within any factory, distribution center, high-tech office, retail storefront, or operations center. You can also multiply that number by millions (or so it seems) when you bring people together in a team setting and allow them the freedom to create, innovate, and change. In many organizations this causes chaos and uncertainty.
Leaders, then, who understand the positive side of chaos can begin leading people through the confusing maze that creativity causes. They can help people understand that disruptions are opportunities. They can focus their attention on a building a culture that understands change and brings teams together, creating synergy among the members. These leaders explain how necessary it is for a company to respond to change in order to remain competitive.
Leaders help their employees understand the chaos going on around them by making meaning out of it. It is not easy, but it is so very necessary. “Leaders must have the ability to make something happen under circumstances of extreme uncertainty and urgency. In fact leadership is needed more during times of uncertainty than in times of stability: when confusion over ends and means abounds, leadership is essential.”

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Calming Chaos

by Ron Potter June 20, 2016

The world we live in is chaotic. A great leader learns how to leverage chaos into creativity, to bring a sense of tranquility to a crazy world.

Dealing with new technology, profit expectations, continual new-product development, the fickle shopper, and global competitors and global teams requires perpetual change and lightning-fast reactions. Markets change, old competitors consolidate, new competitors emerge, and attempts at re-engineering threaten our daily bread. Both leaders and employees can soon feel under siege and at the mercy of chaos.

A creative, energy-filled calm is what we need. A word picture may aid our understanding of this. Imagine you are a surfer. There you are with your board, waiting for the “big one.” If you are in Hawaii, the waves you are playing in might rise to twenty feet. All around you is surging, frothy chaos. Currents, tides, and the weather have combined to create a uniquely unstable environment. Conditions are always changing; every moment the ocean is different. If you try to catch a wave exactly the way you did yesterday, you will take a hard fall. You must stay alert and react quickly to every nuance of water, tide, and wind.

Gutsy leaders confront chaos. No one who is content to just paddle a surfboard beyond where the waves break has ever caught a “big one.” Neither has such a person ever wiped out. If you want to ride a wave, you have to enter into the chaos. If you panic while riding a big wave, you are sure to wipe out. If you stay calm, you can have a wonderful ride while tons of water crash down around you.

Creating calm in the office requires a similar ability to assess the environment, to act quickly, and to stay calm. The economy, products, competitors, consumers, and employees all constantly change. Someone has to have answers; someone must be an independent thinker, able to calmly think things through.

I’m familiar with a banker who had a client ready to sell a branch location of his business. The main location seemed to be prospering, but this particular branch appeared to be a drain on energy, time, and resources. The business owner was upset, but the banker remained calm. He took the time to analyze the underlying causes of the owner’s problems. He visited the location, recast the numbers, and advised the owner not to sell the branch but to move and resurrect it. In reality, the branch location was producing extra cash, and the owner, following the banker’s advice, turned his entire business around.

People will follow leaders who stay steady in the turbulence and work with them to create new answers, new plans, and a new future.

Whatever you do, don’t slip into what we call the “arsonist’s response to chaos.”

The Fort Worth Star-Telegram reported that firefighters in Genoa, Texas, were accused of deliberately setting more than forty destructive fires. When caught, they stated, “We had nothing to do. We just wanted to get the red lights flashing and the bells clanging.”

Do you know any leaders who intentionally start “fires” so they can get the “red lights flashing and hear the sirens”?

Leaders in a client’s organization proudly described themselves as “firefighters.” They were proud of the fact that they were good at hosing down crises. But when they were asked, “Is it possible you might also be arsonists?” it caused a great deal of reflection within the company.

The goal is a creative, steady productivity—not an out-of-control environment that squanders energy and resources on crisis management.

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Favored Are Those Who Calm the Waters

by Ron Potter June 13, 2016

A passionate man turns even good into evil and easily believes evil; a good, peaceable man converts all things into good.
—Thomas à Kempis, The Imitation of Christ

Does it seem puzzling to find the term peacemaker included in a list of qualities necessary for a trusted leader? Does peace sound a bit too passive in today’s business environment?
We are desperately in need of some peace and quiet. Work—all of life—is more stressful than ever before. James Citrin writes:

Late nights in the office. Early mornings to clear overnight e-mails. Weekends to catch up on all the things you didn’t have time to do during the week. Most people in business simply cannot work harder or faster than they are at present—we’re all sprinting just to keep up. As the old saw says, the race goes to the swift. And in the now-distant boom times, being first to market and hurrying obsessively to get out ahead made working in overdrive the norm.
But in our collective rush to get ahead, maybe we have lost something…certain actions, decisions, and initiatives do have their own rhythms, and we should be sensitive to them. Don’t you agree that on some days, things just flow, while on other days, no matter how hard you push, things just don’t move forward?

A peacemaker is a leader who seeks to create calm within the storms of office politics, decision making, shareholder demands, cash-flow crunches, and the endless change of things the organization cannot control such as the economy, the weather, the fleeting loyalty of today’s consumer, and a host of other constantly evolving issues.

One of the jobs of a leader is to prepare the organization for times of great demand. There have been many studies on the effects of overtime work. When additional hours of work are initially introduced, productivity climbs. However, research also shows that if the overtime continues for more than about two months, productivity falls back to its original level in spite of the additional hours worked. Leaders who neglect to give the organization rest will not be prepared when the real push comes. And, in fact, they are not getting a good return on their investment by keeping everyone working long hours over extended periods of time.

Leaders need to know when to let the organization (people) slow down and rest a bit so that they are ready to go when those two or three tough times during the year require that extra effort.

Take a look at your world. Some people on your team are fed up with the daily push and shove. They are overworked and worn out. They feel vulnerable and fearful, and they are seeking personal peace to do a job they feel they can do but for whatever reason cannot.
A good leader knows the value of bringing some calm to stressful situations. As Jesus once said to those under his leadership, “Peace I leave with you.… Do not let your hearts be troubled and do not be afraid.”

Peace means equilibrium, understanding, justice, mercy, caring, and harmony. To be a peacemaker means to quench the desire for revenge and replace it with the desire to put others first for their well-being.

However, peacemaking does not mean seeking peace at any cost, for the peacemaker realizes that peace at any price will usually result in events that are anything but peaceful. A peacemaker is not an appeaser. He or she is not a person who is easy to shove around and who refuses to take a position. We are not talking about wimpy leaders who avoid confrontation. Quite the contrary. A peacemaker understands the positive role of conflict in building a solid team. A peacemaker is one who through strength and knowledge establishes good relationships between estranged parties—relationships based on truth and fairness.

Peacemaking leaders encourage open discussion and honest debate, which actually improves relationships. Harmony comes from the trust that is developed, not from the suppression of discussion and debate. In fact, great peacemaking leaders create more energized debate than normal.

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