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BlogLeadership

Letting Go of Bad Attitudes – Part II

by Ron Potter May 18, 2015
Image source: Hernán Piñera, Creative Commons

Image source: Hernán Piñera, Creative Commons

In Part I of Letting Go of Bad Attitudes we discussed Pride, Judgmental Attitudes, Uncontrolled Will and Stagnation.  We continue the Bad Attitude section with….

Insensitivity

Insensitive leaders are unconcerned about others. They have no empathy and are uncaring. They do not listen—not because they are prideful but because they lack compassion. They are so hardened that they can unknowingly hurt people and kill ideas and creativity.

Compassion, on the other hand, develops as a result of treating your neighbor as yourself. It involves serving your employees, team members, and customers with empathy. It means taking the time to understand coworkers and team members. It involves genuine listening.

Dishonesty

Dishonesty involves more than cheating, lying, or stealing; it is rooted in deceit. Dishonesty happens when a leader denies reality or seeks gain through deviousness. It is about game playing, manipulation, and pretense.

Dishonesty always destroys the fiber of a company—regardless of how good the numbers are. Integrity overcomes dishonesty. Leaders of integrity strive to avoid the deceitfulness of appearances. They are genuine, sincere, authentic, and trustworthy—qualities that build the confidence of coworkers and employees in their leaders.

Divisiveness

Nothing can destroy a team or an organization like a divisive leader. Fear, anxiety, and confusion rip apart relationships and teams. Shared vision and values are trashed. Divisiveness can create an us-versus-them atmosphere that separates workers from management, management from executives, and executives from the board. It literally is war.

Great leaders build great teams where the level of trust and mutual respect is so high that team members can openly, and even strongly, disagree with one another and then work toward effective solutions. Confrontational behavior enables team members to fully explore and understand the differences. Then everyone knows that each point of view has received full consideration before a decision is reached.

Avoidance of Suffering

Leaders who avoid suffering always choose the easiest solution or decision. They avoid problems, responsibilities, and difficulties. They lack perseverance, endurance, and courage. They have lost the will to grow.

Leaders who are “avoiders” make decisions that avoid suffering today without regard for the future, and as a result, their people are always scrambling to keep things together. Leaders who choose avoidance completely miss out on the opportunity to grow through adversity.

Instead of choosing to avoid suffering, leaders who persevere will gain experiential knowledge and confidence. These valuable qualities can be passed along to benefit others in the organization as well.

That’s quite a list! Just think how your quality of life will improve (it won’t happen overnight) if you loosen your grip and let go of each of these bad attitudes. You will increasingly be a leader of influence whom others will trust and follow.

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BlogLeadership

Power of Integrity

by Ron Potter May 14, 2015
Image source: Phalinn Ooi, Creative Commons

Image source: Phalinn Ooi, Creative Commons

 

Recently I’ve had the opportunity to join a very small elite group of people. Thankfully the number of members is small because we’re among the few that have contracted one of the rare antibiotic resistant bacteria’s found in hospitals.

A few well-meaning friends have asked if we will be suing the hospital over the infection. Without hesitating, my immediate answer has been “no.” However, it’s been necessary for me to analyze my answer. Why have I reacted to a legitimate and meaningful question this way?

Overall I believe our society as a whole has become way too litigious and it’s harmful to be suing so easily over every issue. (It’s not healthy that we graduate more lawyers than engineers every year.) But that’s not a good enough reason.

As I began to examine my response in more depth, it seemed to boil down to a single reason why I’m not considering suing over this costly error:

The personal integrity of my doctor!

I’ve been reading Integrity: The Courage to Meet the Demands of Reality by Dr. Henry Cloud. In this book, Dr. Cloud explains that integrity is something far beyond personal honesty. It includes the dimensions of:

  • Establishing trust
  • Being oriented toward truth
  • Getting results
  • Handling the negative
  • Being oriented toward growth

In his chapter on establishing trust, Dr. Cloud speaks to connection between people; listening to understand, empathizing and connection. Here’s a quote from the section:

“Medical malpractice lawsuits are avoided when a doctor listens and understands what the patient or family has experienced as a result of an error.”

Whether an error occurred or not, I don’t know. But I do know that our doctor has been with us every step of the way with full transparency, understanding, listening, empathy, and personal sacrifice on his part. This is a man of true and deep integrity. The power of that integrity comforted and calmed me and helped me through the hard times of dealing with this infection.

Have you ever thought about how much your personal integrity impacts the ability of your people to be productive and calm as they weather the storms of corporate life?

There is a chapter on integrity in my book Trust Me and I have always helped my clients understand the power of integrity by claiming,

“If I don’t believe you have integrity, I’m not interested in being influenced by you. Leadership is only influence. If you surrender your integrity, you lose your ability to influence and lead.”

Integrity needs more than just protecting; It needs nurturing, growing, and developing. Those of the greatest integrity will be the greatest leaders.

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BlogLeadership

Letting Go of Bad Attitudes – Part I

by Ron Potter May 4, 2015
Photo credit: Graham Evans, Creative Commons

Photo credit: Graham Evans, Creative Commons

Many leaders would rather get and keep a grip than lose their grip. But if you want to build trust with others, you need to have the ability to let go. The discussion here is not about delegation. It concerns letting go of personal qualities that build walls not only between you and your team but also within yourself.

Letting Go of Bad Attitudes

If you want to grab hold of the eight energizing, productive principles we advocate in our book Trust Me, you must first let go of some bad attitudes.

Pride

Pride is pure selfishness. A proud leader’s mind is closed to new truths; he or she is unteachable. It causes inflexibility and resists change.
Pride is a focus on us rather than on the development of other people. Pride causes a destructive competition between our team members and us, and between their ideas and ours. It forces us to fight for our ideas and our ways just for the sake of winning the argument, not for the development of the organization or other people.
The opposite of pride is humility. Humility is self-effacement rather than self-advertisement. It focuses our attention away from ourselves and onto other people and their development. It involves being flexible enough to listen and be taught by others. It means allowing other people to generate new ideas and supporting those ideas even if they fail. It is realizing that the whole team, organization, or business unit is not dependent solely on you.
Pride is a wall; humility is a gate.

A Judgmental Attitude

Another bad attitude leaders must rid themselves of is a judgmental attitude toward others—
Judgmental leaders are negative and critical. Inside they may be angry or suffering from insecurity and low self-esteem. The result of this kind of attitude is a group of employees and team members who are afraid to act.
The judgmental leader needs to learn to become a developer, a builder. To fulfill this role, the leader needs to behave nonjudgmentally. In order to do that, he or she must respect, understand, accept, believe, and hope in subordinates and all team members.

Uncontrolled Will

An uncontrolled will is a negative force that is rooted in a deep stubbornness and an attachment to personal (and immediate) gratification, mostly at the cost of the development of others. Leaders with uncontrolled wills avoid committing to common values or ideals beyond their own. Rather than a stubborn will, we need a focused will that centers on development, goals, and productivity.
Keeping our egos in check and our wills under control enables us to function much better as teammates and leaders.

Allowing Ourselves to Stagnate

Frustration, burnout, and self-will can often cause stagnation. Likewise, when we feel overlooked or feel that our work doesn’t quite measure up, we have a tendency to sit back and let someone else take over. Stagnation also develops from not being asked to contribute. When leaders take control of innovation, followers can simply give up because their input is not wanted or appreciated.
Common traits that lead to stagnation are perfectionism or mistaking activity for achievement. Leaders who are perfectionistic or are more focused on activity than achievement create a stagnant work force. People give up trying to achieve anything meaningful because the perfectionistic leader never appreciates their achievements but rather picks apart everything they do.
Rather than allowing themselves to stagnate, leaders need to serve and teach boldly and provide vision, goals, and assistance to subordinates and team members.

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BlogLeadership

Answers or Questions

by Ron Potter April 23, 2015
Photo credit: Karen Eliot, Creative Commons

Photo credit: Karen Eliot, Creative Commons

 

Do you provide answers or ask questions? Think about it a minute. When someone walks into your office, when you take that phone call, how about when you open the email or text, or even when you join the meeting, do you find yourself providing more answers or asking more questions?

Transition from Manager to Leader

All of my corporate work is conducted with leaders: CEO’s, presidents, vice presidents, and directors. Seldom am I working at the management or lower levels. And to me this question of providing answers, not asking questions is a clear indication of whether someone has successfully made that transition from manager to leader. Throughout your early career, you are rewarded and promoted for providing answers. But as your success carries you into the leadership rank of director and above, you should be shifting to a more questioning style that gets others to think, explore, and maybe even learn from your experience. Managers provide answers. Leaders use powerful questioning.

“Judge a man by his questions. Not by his answers” – Voltaire

Avoid losing your job to a computer

A couple of good books lately have made a very strong point of this. One is The Second Machine Age by Erik Bryn Jolfsson and Andrew McAfee and the second one is A More Beautiful Questions by Warren Berger. Erik and Andrew in their book note that this ability to think of good questions, not just come up with the right answer, is what distinguishes us from the most powerful computers. This is still the unique human element. Even with as many jobs as the computer has already taken over, their use in the workplace is about to accelerate even more. Your ability to avoid losing your job to a computer that is good at coming up with answers will only be avoided by honing your creativity and coming up with great questions.

And even if you’re in that stage of your career when you’re being paid to provide answers and complete tasks, hone your skills of asking “why.” You’ll begin to stand out from the crowd and may reach the leadership ranks sooner than you think.

Cut your email by 40%

Here’s a simple but powerful example of questions vs. answers. Almost every leader will complain to me that they are overwhelmed with email. I’ll ask them if they would like to instantly cut their email volume by 40%. Although they’re always skeptical, they agree they would like to experience that kind of reduction.

I tell them to stop providing answers. Leaders tend to be good at problem solving. That’s what got them here. So the natural instinct when an email comes in is to give the answer or solve the problem. Stop doing that! Leaders are supposed to encourage and grow others to solve the problem. I guarantee that you will substantially reduce your email volume if you respond to the email with one simple question: “Why are you sending me this email?”

That simple question will lead to some great discussions about accountability and problem solving, as well as with teamwork and collaboration.

Managers provide answers. Leaders use powerful questioning.

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BlogLeadership

Darkest of Days

by Ron Potter April 2, 2015

I’m just finishing the book American Icon: Alan Mulally and the Fight to Save Ford Motor Company by Bryce Hoffman.  I found the book very well written and a good solid history (brief) of the Ford Motor Company but really focused on Alan Mulally and his nearly eight years leading Ford as their CEO.

Photo Source: Wikipedia, Ford World Headquarters

Photo Source: Wikipedia, Ford World Headquarters

Being around and occasionally consulting in the auto industry, I knew many of the stories that Hoffman shares in his book.  But when you start stringing the stories together and when they’re put into the context of the darkest days of the American auto industry it becomes a great story about leadership and teamwork.

Two Pillars of Leadership

Mulally displays several characteristics of great leadership but the two most powerful are humility and endurance.  If you look in my book Trust Me you’ll find these two characteristics as the book-ends of eight leadership styles of great leaders.  If you look in the Jim Collins book Good to Great (written many years before this story occurred) he also points out what he labeled the “Level 5” leader exhibiting humility and a very strong will (endurance).  Mulally seemed to possess and demonstrate these characteristics in spades.

Humility

Mulally always seemed to have a smile on his face, openly greeted any member of the Ford team regardless of their level in the organization and demonstrated a true desire to learn from their point of view.  This was so contrary to the general level of behavior from the auto industry leaders that it often took people a long time before they actually believed that Alan was genuine in his desire to learn from anyone.  I have seen this single characteristic move leaders into a higher class of leadership through the years.  Not only do they actually learn by being genuinely open to others, they develop a dedicated organization around them that strives to accomplish the vision just because they feel the leaders has listened to and understood them.

Endurance

There are many times in the story when the economy is falling away faster than the auto company can react even though they are cutting deeper and faster than the industry had ever seen.  These were terrifying and crushing days.  And yet Alan would constantly check his belief in the process and the goal by always accepting the reality of the situation and then, if he still believed they were on the right track, bear down and continue to pursue the expected results even with the entire industry collapsing around them.  This was not Pollyannaish and there were many times when failure was at their doorstep but they endured through unbelievable pressure.

I’ve had a few of my clients suffer through major changes in their industry and the struggle is real.  Especially if like Ford, they had been a successfully run businesses for decades and even centuries.  I believe there are two very critical conditions that can give companies their best chance of survival, great leadership and pressure-tested teamwork.  In my next blog I’ll talk about some of the team work I discovered in Hoffman’s book and I’ve seen in the market place.

What do you think?  Can great leadership save a company or are market conditions just too much for any leadership style?

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BlogLeadership

Three Things Born in 1948

by Ron Potter March 26, 2015
Image Source: April, Creative Commons

Image Source: April, Creative Commons

Three things were born in 1948.

Two of them have dramatically changed the world. The third has been a very interested observer.

One—the transistor. It came out of bell labs and Wikipedia describes it as, “The fundamental building block of modern electronic devices.”

Two—the bit. Short for binary digit is the basic unit of information in computer and digital communication.

Three—Ron Potter. Substantially less impactful than the first two.

For whatever reason, I have long felt to be a part of and intertwined with this growing digital world. The programmable microprocessor (which made the PC possible) was born the year I graduated from engineering school.

But in spite of this fascination and enjoyment of this gadget world, I have been more interested by the human mind, spirit and soul. Who we are and how all things human work together is much more fascinating and complex than anything man made.

Alvin Toffler wrote the book Future Shock at about the time I graduated from engineering school. One sentence, made up of four words, struck me very deeply and I still see its impact every day. That sentence was, “High tech, high touch.” Toffler, in his amazing vision of this coming technological revolution, seemed to understand that it wouldn’t work if we lose touch as human beings.

The advantage provided by the instantaneous, world-wide communication that these technologies have brought won’t work if we don’t build trust and stay connected as human beings.

In fact, without building the human connected trust required, these high-tech solutions can actually turn destructive. We’ve all seen reputations and relationships damaged or even destroyed through electronic communication.
Be careful. Get to know and understand people. Build trust. We’ve been identified as human “beings,” not human “doings.”

If you’ll build the relationships, trust, understanding, and respect needed for a great team to work, the high technology can greatly enhance everything. Without trust it can quickly become destructive.

Build trust!

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BlogLeadership

10 Ways to Step Aside So Your Team Will Stand Out

by Ron Potter March 23, 2015
Photo credit: Jason Eppink, Creative Commons

Photo credit: Jason Eppink, Creative Commons

 

A humble leader steps aside so that others can run by and seize the prize of their own greatness. But just how is this done?  Let’s take a closer look:

  1. Expect the best of others

Leaders who expect the best of others exert a powerful influence. Many times leaders get caught in the trap of judging others. They measure, categorize, and classify people and the jobs they perform. Put the emphasis on solid behavior and good intentions. It forces managers to assume and reward the best. It helps leaders not make rigid rules that hold down employees who want to soar.

  1. Learn to listen

An ancient adage says “Be quick to listen, slow to speak, and slow anger.” Being quick to listen implies that a leader is paying attention, that he or she is not distracted but is actively hearing what the other person is saying. A humble leader listens with the intent of understanding rather than responding.

  1. Reward honest communication

How do you react when someone tells you bad news? Does the messenger become a target for your arrows? Our reaction to feedback will make all the difference in being able to move forward.

  1. Admit your mistakes

Humble, open leaders show vulnerability. And nothing demonstrates vulnerability quite like admitting mistakes. “I was wrong” is difficult to say, but it is one of the most freeing and powerful statements a leader can make. Admitting your mistakes allows others on the team to relax and admit their mistakes. It allows the team to breathe and grow.

  1. Commit to developing others

Developing others first takes personal commitment and desire. It means taking the time to know people—their preferences, skills, and goals. This is most often accomplished in personal relationships.

  1. Seek commitment

Once people understand your goals and you begin to understand their needs and potential, you can then seek their commitment. Good leaders understand the need to develop committed people.

  1. Share the dream

Leaders often make the mistake of not being open or sharing their vision and goals with their people. Your vision is not something to hide. Sharing it with others helps them understand what they need to contribute. You can then develop their potential around a shared vision.  A shared vision is the only way to create team unity.

  1. Set goals

Developing people’s potential (and then being open to their ideas) involves setting mutually agreed-upon goals. Individuals also need to know whether they are meeting the standard.

  1. Reward and recognize

In addition to setting goals, it is important to make people feel appreciated. Money simply levels the playing field. Employees believe you are simply providing fair compensation for their additional efforts; therefore, money pays only for what they have already given. A true rewards recognize peoples potential and goals and helps them develop the needed skills.

  1. Allow for midcourse corrections

Do not be rigid in your planning with people. Invariably, changes in market conditions, employee needs, and other factors will alter plans and goals. That’s life; that’s okay. Developing someone’s potential is not a fixed proposition but rather a fluid system that responds to his or her needs and skills as well as your needs and vision.

Humility is costly, but there are incredible and often surprising rewards for leaders who recognize their own personal strengths and limitations while seeing and encouraging the greatness in others. Sometimes the ramifications of this timeless insight bring a smile.

Please share a “smile” with us today!

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BlogLeadership

Wellness, Hope & Leadership

by Ron Potter March 19, 2015

IMG_2299

As I struggled with some major health issues last year, I noticed an interesting phenomenon.

The first question people often asked me was “How are you doing?” It amazed me that my answer back tended to be, “I’m well.”

That’s interesting. I dealt with health issues that affect less than one percent of the patients in my situation. I was not physically well. And yet, when I said, “I’m well.” I actually meant it. Why?

As I analyzed this it became clear to me that my wellness statement was related to my hope, not to my physical well being.

Did I have hope that my future would be better?
Did I have hope that the present pain and suffering would pay off in a healthier future?
If the hope of a better future was there, then I could honestly answer, “I am well” when people asked how I was doing.

Providing Hope

Our business environments seem to spend almost equal time being sick and being healthy. There are times when our strategy is working, the customers are responding, margins are good, life is good, but it never lasts. We also go through times of radical market shifts, take-over bids, collapsed market place and other disruptions that leave our workplaces very ill. People are stressed and overworked. Stress brings out the micro-manager in us. There are conflicts and blame games. It’s just not a healthy environment. But when asked, “How are you doing?” can you or your people honestly answer, “I’m well?”

The answer is “yes” if you and your people have hope for the future.

I’m not talking about blind faith. That is not hope. Hope has a confidence that we’re on the right track, we have a good strategy, and our hard work can turn this thing aground. It’s not blind faith and it’s not complete confidence. It’s believing we are doing the right things to get to a better future.

Leaders MUST Provide Hope

We must provide our people with this kind of hope, especially through difficult times. With this hope, people will say they are well in spite of the stress and hard work.

Leaders CAN Provide Hope

We can provide this kind of hope as leaders if we’re transparent and realistic. If we’re open about our views, our fears, and our need to work through this thing together. When team members feel engaged, when they believe they’re getting the total unvarnished story. When they can also express their creative ideas as well as their fears, they also feel more in control.
Giving people a clear hope for the future, will keep them “Well!”

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BlogLeadership

Answers or Questions

by Ron Potter March 5, 2015

Do you provide answers or ask questions?

Think about it a minute. When someone walks into your office, when you take that phone call, how about when you open the email or text, or even when you join the meeting, do you find yourself providing more answers or asking more questions?

Photo credit: Ash Carter, Creative Commons

Photo credit: Ash Carter, Creative Commons

All of my corporate work is conducted with leaders: CEO’s, presidents, vice presidents, and directors. Seldom am I working at the management or lower levels. And to me this issue of providing answers or asking good questions is a clear indication of whether someone has successfully made that transition from manager to leader.

Throughout your early career, you are rewarded and promoted for providing answers. But as your success carries you into the leadership rank of director and above, you should be shifting to a more questioning style that gets others to think, explore, and maybe even learn from your experience. Managers provide answers. Leaders use powerful questioning.

Judge a man by his questions. Not by his answers—Voltaire

A couple of good books lately have made a very strong point of this. One is The Second Machine Age by Erik Brynjolfsson and Andrew McAfee and the second one is A More Beautiful Question by Warren Berger. Erik and Andrew in their book note that this ability to think of good questions, not just come up with the right answer, is what still distinguishes us from the most powerful computers. This is still the unique human element. Even with as many jobs as the computer has already taken over, their use in the workplace is about to accelerate even more. Your ability to avoid losing your job to a computer that is good at coming up with answers will only be avoided by honing your creativity and coming up with great questions.
And even if you’re in that stage of your career when you’re being paid to provide answers and complete tasks, hone your skills of asking “why.” You’ll begin to stand out from the crowd and may reach the leadership ranks sooner than you think.

Here’s a simple but powerful example of questions vs. answers.

Almost every leader will complain to me that they are overwhelmed with email. I’ll ask them if they would like to instantly cut their email volume by 40%. Although they’re always skeptical, they agree they would like to experience that kind of reduction.

I tell them to stop providing answers. Leaders tend to be good at problem solving. That’s what got them here. So the natural instinct when an email comes in is to give the answer or solve the problem. Stop doing that! Leaders are supposed to encourage and grow others to solve the problem. I guarantee that you will substantially reduce your email volume if you respond to the email with one simple question: “Why are you sending me this email?” Don’t be vindictive about it or belittling, simply be curious about why they felt the need to send you that email. Turn it into a learning opportunity. Ask them the bigger broader question that they haven’t thought of yet but you’ve had the experience to get beyond solving the task in front of them. Grow and develop them through your questions.

That simple questioning approach will lead to some great discussions about accountability and problem solving, as well as with teamwork and collaboration.

Managers provide answers. Leaders ask powerful questioning.

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BlogLeadership

Pay Attention

by Ron Potter February 5, 2015

What are you willing to pay for?

Maybe it’s that nicer car or maybe just the nicer option package on the car you’ve already decided to buy.

Maybe it’s shopping at Whole Foods versus another grocery store.

Maybe it’s those concert tickets in the center stage seats.

There are certain things beyond our necessities that we’re willing to pay for. But why? That less expensive car still gets you from point A to point B. Sitting farther back at the concert may even provide better sound. So why do we pay for these items? Perceived value!

Image Source: 401(k), Creative Commons

Image Source: 401(k), Creative Commons

We’re willing part with our hard earned resources because our perception is that it will provide us with value that we appreciate.

Have you noticed that from our elementary school days, we’ve been told to pay attention! Why do we have to pay to give someone our attention? Because it takes focus, concentration, discipline, and, most importantly, there will be a value received for the price paid.

Therein lies the problem. If we don’t actually believe that we’ll learn something by paying attention or that the other person has nothing of value to offer, we’re not willing to pay. This relates closely to another blog I wrote about listening with the intent to understand. If we’re not willing to discipline ourselves to truly understand the other person or pay to give someone our attention then we’re exposing our own ego and arrogance.

When our ego and arrogance is the driving force behind our inability to understand another person or we’re not willing to pay the price of granting another person our attention, we’ve violated the first principle of great leadership: humility.

When great leaders are willing to work from a foundation of humility by offering to pay to give others their attention in order to truly understand the other person, they begin to create a culture that develops great teams that are able to grow together to generate a synergy that surpasses their own expectations.

Be willing to pay attention, you’ll be blown away by the value you’ll receive.

I think of doctors in clinical environments. I consider my cardiologist one of the best doctors I’ve ever had because while he is with me it seems that I’m the only thing that matters to him. Although I know he is paying a great price by giving me his attention and not being distracted by all of the commotion going on outside the room. I appreciate the price he pays.

Share with us about the time when someone paid the price to give you their attention.

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BlogLeadership

Consensus: The Split at the Top

by Ron Potter January 29, 2015

I just love Scrat, the saber-tooth squirrel from the Ice Age movies. He always creates some minor little crack that looks harmless, but as the crack propagates, it begins to create all kinds of havoc in his world with major consequences. Such ‘cracks’ can be destructive and debilitating in corporations.

Image Source: Lars Hammer, Creative Commons

Image Source: Lars Hammer, Creative Commons

I was working with a couple major functional divisions within one corporation, trying to do some team building. These functions needed to cooperate with each other in order for the company to be healthy and thrive, they just couldn’t seem to get along. After a few of the normal approaches to overcome differences didn’t seem to produce any progress, I began to dig deeper.

The story that began to emerge was that the people in the functions had no problem working with each other and, in fact, preferred it. The problem was that their top leaders wouldn’t allow or, more impact-fully, didn’t want the cooperation to happen.

When I sat down with the first of the two senior VP’s that were responsible for one of the functions and asked about the oppositional position he had with the other senior VP, his response was, “Oh, there’s no opposition between us. We worked that out long ago.” I thought great, an answer exists, we just need to get the message down to the functions. So I asked, “Tell me about the solution the two of you worked out.” His response? “We simply agreed to disagree!” Well, that was very gentlemanly (and lady like in this case) of him but very destructive.

The difference between them didn’t go away, but like Scrat’s minor crack, propagated deeply into the organization. As I would talk to members down in either organization, they knew that their ultimate bosses disagreed and many of them took it on as their job to make sure the other function failed in a belief that their particular boss would be vindicated or somehow pleased.

Senior leaders cannot agree to disagree. They must build consensus. (More about how to build consensus later.) They’re part of a leadership team. If members of a team agree to disagree, there is no team.

Have you experienced a peer who just didn’t agree with you but was also unwilling to even work on the issue, preferring to agree to disagree?

How has disagreement of leaders above you on the org. chart impacted how you work with your peers?

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BlogLeadership

Perspective Changes

by Ron Potter January 22, 2015

In my executive coaching work, both with individuals and teams, one of the most useful techniques is bringing alternate or multiple perspectives. We so easily get entrenched in our own perspective, it can be difficult to see solutions or other possibilities.

I recently experienced heart bypass surgery. During one session in the post op process, I was lying in the hospital bed with the doctor on my right, his physician’s assistant on my left with my two nurses at the foot of the bed, and my wife over my shoulder.

At one point when the pain was severe, even the nurses had to look away. I thought, “I’m not sure how much the human body and psyche could stand more pain than this.”

But my mind immediately shifted to my father, lying in a muddy field hospital, (I’ve seen some of the hospital photos.) 4,500 miles away from home with no family around, with doctors and nurses who I’m sure cared very much, but had no time to spend comforting a patient, having his leg amputated.

Image Source: Ulf Klose, Creative Commons

Image Source: Ulf Klose, Creative Commons

My conditions, while seeming extreme, were nothing compared to what my father had experienced during WWII. My change in attitude and experience at that moment were such that even the doctor noticed and later asked me about what happened.

Nothing really, just a change in perspective. Perspective is very powerful. It can even change the level of pain we’re experiencing.

The next time you’re in that extremely “painful” corporate situation, see if you can help yourself and your team gain a different perspective. It often takes a jarring experience or question. “What would this look like to a chimpanzee? How would this be viewed from a four person jazz band? How about a 100 person symphony orchestra?” None of these questions make sense or they certainly are all out of context. But that’s the point! Get out of your context. Look at this from a new perspective, not just a different point of view from the same context; “How would our competitor view this issue?” Shake it up! Gain a new perspective.

Tell us about the last time that four year old child asked you a question that shook your perspective? Share with us a story or two.

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