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Ron Potter

Ron Potter

BlogCulture

Be Bold, Buy a Toyota

by Ron Potter August 27, 2015
Image source: Daniel, Creative Commons

Image source: Daniel, Creative Commons

I had to chuckle when I heard this latest marketing campaign from Toyota.

Nothing against Toyota, I’ve owned a few and had good experiences. But it just seemed ironic to say, “Be bold! Buy the most mass produced car from the largest auto manufacturer in the world!”

I work for companies that have over 30,000 employees, over 100,000 and over 200,000. And when I’m at those companies I will hear and see slogans like:

  • Be bold
  • Take risk
  • Fail Frequently
  • Be innovative
  • We thrive on creativity

And that makes me chuckle as well.

Some well documented studies suggest that once organizations cross the 150 employee line, they become, by nature, more risk adverse as they seek and require more reliability and predictability. They achieve this through standardization which is the opposite of messy risk taking innovation and creativity. An organization of thirty, fifty, or one hundred thousand has a lot of people at lots of layers with veto power.

Build it and they will come

I’ve had the opportunity to work with at least four companies who were the largest in the world in their industry, and I’ve noticed one constant phenomenon regardless of the overall culture of the company: You can always find pockets of excellence. Somewhere a leader and team are building a great culture within their sphere of influence that is bold, innovative, growth oriented, respectful, fast failing—all the aspects that make a great and productive place to work.

Another observation is that good people are always scrambling to get into these teams, divisions, or groups. When you build a great culture, you’ll never be short on talent.

Be bold. Build that great team. Be that great leader. Create that great culture. It’s fun! It’s rewarding.

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BlogFavoredTrust Me

Favored Are Those Desperate for Excellence

by Ron Potter August 24, 2015

He reduced complexities to essentials, making the game easier to learn. He wanted simple things done with consistent excellence rather than complicated things done poorly.

—Journalist William Furlong on Vince Lombardi

Image source: Wojciech Kulicki, Creative Commons

Image source: Wojciech Kulicki, Creative Commons

The game of golf requires proper equipment, good skills, countless hours of practice, tons of patience, and luck. But maybe more than any of these, golf requires a highly refined ability to concentrate. Another word for this is focus.

Chi Chi Rodriguez, a golfer on tour some years ago, was wildly popular with fans. During one Bob Hope Desert Classic, the easygoing Chi Chi (who tackled difficult putts with a toreador’s look in his eye, drawing his putter like a sword from an invisible scabbard) was in rare form. Every ball flew from his club face with tremendous power and accuracy. He tore up the course, having a birdie chance on nearly every hole. Chi Chi was confident, in control of his game, and having fun.

Having fun? Yes. On this day, like most days for Rodriguez, he was having fun. He talked nonstop to the crowd, joking and wisecracking his way down each fairway, until he reached his golf ball. Then, for a few minutes, he was all business. He practiced his swing. He measured the distance to the green. He practiced again. Then he got into his stance, riveted his eyes on the ball, and “whap!” he hit the ball straight down the fairway or near the pin.

After he noted the path of his shot, back he went to talking and performing for the crowd.

Chi Chi Rodriguez is an example of a focused person: one minute a jokester, the next a serious professional golfer, ready to fire off a sensational shot. Although he could make the crowd roar with enjoyment, when it was time to hit the ball, Chi Chi focused himself, reviewed his goal and objective, and pursued his desired result. Nothing could distract him.

Leaders need that kind of focus. It has been said that no one “can serve two masters.”  That’s a reality in all of life and certainly supports the importance of focus for leaders who want to keep themselves and their teams on target.

We have all had days when a variety of organizational “fires” needed our attention. We devoted long hours to doing “good” and often important tasks. But as darkness fell and we headed for home, we knew we had not done the most important thing. That’s what happens without focus.

Focus and passion are like blood brothers in achieving goals.

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BlogCulture

When is the Best Time to Plant a Tree?

by Ron Potter August 20, 2015
Image source: subflux, Creative Commons

Image source: subflux, Creative Commons

I was having coffee this morning with an old dear friend. He has lived a life so rich and diverse and global that it would astound most people. He also has a heavenly view of this world that helps him see things in a simple framework that brings clarity to very complex issues. And yet he said to me today that he regrets career choices that he made many years ago and feels he missed (to some degree) not living as meaningful of a life as he could have. I must admit that I was shocked by his revelation but I also believe that on this topic he was in complete error.

Twenty Years Ago

I shared with him an old Chinese proverb (or at least my paraphrase of it): “When is the best time to plant a tree? 20 years ago!”

When is the 2nd Best Time?

My friend contemplated that statement and agreed he had “missed the boat” 20 years ago. But there is second part to the proverb, “When is the second best time to plant a tree? Today!” Just because you didn’t do it 20 years ago doesn’t mean you shouldn’t do it today. In fact, a tree planted 20 years ago can be for your own pleasure, a tree planted today will likely bring pleasure to others.

One of the talents of my friend is his technical brilliance. He was teaching us about “Big data” and “cloud computing” before they even had names. And he has an incredible talent for explaining it in simplistic terms that the non-technical person understands.  This talent is needed today more than it was 20 years ago. I watch business leaders every day trying to understand the technical side of the business well enough to make good business decisions.

Now is the Time!

Whatever your passion and wherever you find it, now is the time to plant the tree. No regrets only learning.

Creativity coach Ericl Maisel says that when people asks “How can I find the meaning of life?” They’re asking a completely useless question. He says: “we have to construct meaning in our lives based on everyday choices.”

It’s your choice today. Plant that tree now or continue to regret not planting it 20 years ago.

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5 Steps to Standing for Something GreaterBlogTrust Me

5 Steps to Stand for Something Greater

by Ron Potter August 17, 2015
Image source: Frank Kovalchek, Creative Commons

Image source: Frank Kovalchek, Creative Commons

As a leader, how do you get from here to there if a vision for something greater currently does not exist within your organization? Consider the following ideas.

1. Clean up your act.

It is difficult to convince others to stand for something greater if your own life and values are mediocre. Make no mistake: Regardless of what you hear from assorted voices, your personal moral standards are inseparably linked to long-term leadership success.

I once worked with a vice president of a large company who appeared very successful but did not adhere to high personal standards. He was very good at what he did and had a magnificent reputation.

This V.P. liked to call himself “a player.” Essentially, being a player meant that he messed around outside of marriage. He did not see this as wrong (pride talking) and told us it would not affect his people or the quality of the job they were doing (pride again).

Twenty-four months later, the vice president’s inability to control his pride and lust cost him everything, including his job. His clever scheme fell apart. His self-focus swallowed him up.

It’s fun to be a leader, flattering to have influence, and invigorating to have a room full of people cheering your every word. It is a powerful boost to set a direction for the troops and then draw them out to march toward the goal. However, nothing will spoil this pretty picture more quickly than a willful, proud attitude. Pride can cause an uncontrolled will, which is fatal in a leader’s life.

2. Examine your values.

While attending seminary, Martin Luther King Jr. read extensively in the areas of history, philosophy, and religion. As he read, learned, and reflected, he molded his values and vision on the anvil of discovery, questioning what he truly believed.

This kind of personal searching is essential for every good leader. How can you clarify values, set vision, get beyond yourself, and stand for something greater if you have not participated in the intense, personal struggle to clarify, define, and establish who you are as a person? As a leader you will be asked many questions—economic, moral, and personal. How will you know what answers to give unless you have wrestled with some of the questions?

The result of this struggle is personal integrity and credibility.

3. Elevate people to a higher purpose.

Lincoln motivated people by leaving his office and spending time with everyone in the government and military hierarchy. One hundred and twenty years later, Tom Peters dubbed this kind of management style as “management by walking around.” When a leader gets out and interacts with all the people, the vision is communicated, the values are acted upon, the leader is observed, and the people are inspired.

Whether or not leaders literally walk around, the important factor is elevating and transforming people to serve a higher purpose. People respond by seeking higher moral standards for themselves and the organization. A higher purpose serves to develop common ground, and the common ground leads to energy in attaining goals. It creates a center of importance around which the team can rally and be unified.

4. Seize the higher ground.

John Gardner, Stanford professor, former secretary of Health, Education, and Welfare and founding chairperson of Common Cause, has written that there are four moral goals of leadership:

  1. Releasing human potential
  2. Balancing the needs of the individual and the community
  3. Defending the fundamental values of the community
  4. Instilling in individuals a sense of initiative and responsibility.

Gardner notes that concentrating on these aspects will direct you to higher purposes. They take the focus off of you and place it on the people around you. They enable you to let go of the things in life that do not matter and instead make time and create energy for the things that do matter: the welfare of others, the organization, and the larger community.

5. Recognize the cost.

Standing for something greater often exacts a significant price. Senator John McCain, told the story about a special soldier whom he met while a prisoner of war in Vietnam.

McCain spent over five years imprisoned by the North Vietnamese in what was called the “Hanoi Hilton.” One of the men in Senator McCain’s cell was Mike Christian.

The men were allowed to receive packages from home. McCain stated, “In some of these packages were handkerchiefs, scarves and other items of clothing.” The prisoners’ uniforms were basic blue, and Mike Christian took some white and red cloth from the gifts and fashioned an American flag inside his shirt.

Mike’s shirt became a symbol for the imprisoned Americans. Every day, after lunch, they would put Mike’s shirt on the wall and recite the Pledge of Allegiance. You can imagine that, for these men, this was an emotional and significant daily event.

One day the Vietnamese found Mike Christian’s homemade flag. They destroyed it and beat Mike for over two hours.

McCain remembers, “I went to lie down to go to sleep. As I did, I happened to look in the corner of the room. Sitting there beneath that dim light bulb, with a piece of white cloth a piece of red cloth, and another shirt and bamboo needle was my friend, Mike Christian. Sitting there with his eyes almost shut from beating, making another American flag.”

Lt. Commander Mike Christian is a real-life example of how leaders can shift their focus away from themselves, their power, and their potential to something outside themselves, seeking the greater good for others as well as for the organization and the community at large.

 

Standing for something greater moves leaders past their own interests to something that benefits everyone. It takes controlled strength not to fall back to the shortsightedness of doing things only for selfish gain or selfish reasons.

Standing for something greater means standing for something other than yourself. The cause is not “all for you”; it is something greater of which you are part. You bring value, but so do others. People whose view doesn’t reach outside themselves are ultimately limited to their own box of knowledge and vision.

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BlogTeam

Step Back from Knowing

by Ron Potter August 13, 2015
Image source: Jin Choi, Creative Commons

Image source: Jin Choi, Creative Commons

We’ve talked about stepping back from doing. It takes a pause, a break, getting away from the dialing routine of doing in order to give yourself a chance of even writing the right questions. But how about stepping back from knowing? This actually takes courage and trust. (This concept is also discussed Warren Berger’s book, A More Beautiful Question.)

Expect All the Answers?

I’ve worked with one fortune 200 company through four CEOs. While each one has been very different from the previous one, they all have had super qualities of their own that served the company well during their tenure. However, through all of their differences, there have also been a consistent pattern in their culture that each of them has upheld. They expect their subordinates to know all the answers. The COO is expected to know the production rate on any line anywhere in the system. The CFO is expected to know the financial numbers from every level of the organization from around the globe based on last night’s results. And on and on and on.

Step Back from Knowing in Order to Compete

Over the years, this operational excellence has served the company well. But things are changing rapidly with customers, consumers, competitors, etc. And I’m afraid this inability to step back from what they know may keep them from competing well in the future. Their investors are starting to think so.

It Takes Courage

So where do we find the courage to step back from knowing. In the culture described above, it can be fatal to admit you don’t know an answer. It’s even crippling to say “I’ll find out and get back to you.” And because of that, peers tend not to question each other. This inability to question each other leaves a very low level of trust.

An Attitude of Quick Learning

I’ve covered in previous blogs the concept of a quick decision mentality vs a quick learning mentality. Quick deciding suppresses questions or any discussion that would seem to slow down or delay a decision. Quick learning, however, encourages questions. Naïve ones at that. It encourages people from different functions to question each other and to question basic assumptions. It opens our minds to new perspective, It requires us to be vulnerable, open, and genuine about what we know and don’t know. And more importantly, even when we do know, realizing that an outside naïve perspective can reveal things about our business in a way we never thought about before.

Requires a Trusting Team

The only way to be able to step back from knowing is to build trusting teams and then get away from the business a couple times of the year to step back from doing and step back from knowing.

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BlogTrust Me

Leading a Team to a Great Cause

by Ron Potter August 10, 2015

Just having personal commitment to a great cause is not enough for a leader. The vision for “something beyond” must be successfully transferred to the entire group, whether it be a small staff, a department, an entire organization, a state, or a nation.

Image source: Erich Ferdinand, Creative Commons

Image source: Erich Ferdinand, Creative Commons

No Dark Boxes Please

People do not like to be put in boxes, and just as important, people do not like to be in the dark, outside the door where company values and vision are shaped. People are less energized and tend to drift when they are unsure of how they should be operating within an organization. People need to see their leaders’ commitment to values, and they want a part in helping to shape their organization’s core values and vision.

Many companies start with the right motivation. They talk about their values and they create high aspirations, but these same companies don’t really live by them.

The Australian Institute of Management and Hong Kong Management Association found that when leaders worked hard to develop consensus around shared values people were more positive. They also discovered that leaders who engage in dialogue around common values develop a stronger sense of personal effectiveness in their people than leaders who do not.

A Vacuum Will Suck the Air Out of You

Leaders who form corporate values, vision, and strategy in a vacuum or just in the executive suite lack the humility and commitment to move beyond themselves and include others who have solid ideas and opinions on what should define the company’s values. When leaders don’t talk about the company’s values and vision, people feel alienated and less energized.

John Kotter and James Heskett found that firms with a strong corporate culture and a foundation of shared values (values developed together with employees) significantly outperformed other firms in revenue, stock value, and profits. Who wouldn’t want those results?

When working to plant a vision and sense of a greater cause in a team, you must first ensure that values are understood and owned. This is accomplished initially by cataloging the personal values of individual team members. When the personal values of individuals are understood, team values begin to emerge.

Participation Leads to Loyalty

The following story illustrates the steps that one dynamic business leader took to win support for a great cause in his organization.

After agreeing with his executive team on a set of core values, the CEO of this large firm got so interested in employee input on team values that he asked a consulting team to go to six different locations and determine the values of the two hundred to three hundred employees at each site. In team settings, it is often easy to agree on the first five to seven values; however, discussions get very interesting as teams round out the full list of values that will govern their individual behavior and business practices. Using an audience response system, the consultants asked each table-grouping of employees to discuss and develop team values. Next, they worked on “room” values.

Upon completion of the six-city tour, the employee list of values was compared to the executive list. The two lists were surprisingly similar. After some final discussions and some tweaking of the list by the company’s leaders, a final list of values was issued.

Although the operative values came down from on high, every employee who had participated had a personal stake in and loyalty to the list. The company-wide discussion had galvanized the organization not just to a set of core values but to a gigantic something-greater goal pursued by the company’s CEO. This company desperately needed to reverse a quarter-century of declining market share for its products. The CEO used this exercise in determining values as well as a great amount of day-to-day, hands-on involvement with key personnel to successfully “sell” his organization on the dream of a huge reversal of the company’s fortunes. The entire company bought into the dream and now shared his passion for something greater.

As we’ve discussed in previous blogs, when everyone understands and shares a company’s values and vision, that team’s success follows.

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BlogTeam

More Answers on Questions

by Ron Potter August 6, 2015
Image source: Creativity103, Creative Commons

Image source: Creativity103, Creative Commons

In a blog post a few weeks ago, I mentioned I’ve been reading Warren Berger’s book A More Beautiful Question. Warren’s subtitle is “The power of inquiry to spark breakthrough ideas.” I cannot agree with him more. In fact, beyond innovative ideas, I believe this is a good approach to leadership in general.

In an HBR article written by Warren, he talks about how Tim Brown of IDEO uses the phrase “How might we.” Tim goes on to further the phrase like this:

  • How: assumes there are solutions
  • Might: Allows to think about what might and what might not work
  • We: Do it together. Build on each others ideas.

“We” is hard.

I really like this train of thought and the power of those words. But based on my experience through the years, of the three words, (How, Might, We) “We” may be the most difficult to pull off.

In fact, if I think of the teams that I’m currently working with, one in particular strikes me as having the ability to really put this phrase to work effectively. But, this team has been together for several years and has dedicated a great deal of their time into becoming an effective team. I believe they leverage the “We” part of this phrase into something powerful.

Trust is the Key

However, other teams that haven’t spent the time and energy to build a trusting foundation would have no opportunity to take advantage of the “We” in this statement. In fact those teams will have difficulty with the “Might” word. To take full advantage of the “Might,” you have to be open and willing to give credibility to the “might not” opportunities. Teams that have not build the required foundation of trust have no ability to legitimately explore both the “might” and the “might not.” They will tend to put down or write off the foolish, ridiculous, ill thought out “might nots” offered by other team members when the trust and respect has not been previously established.

Isn’t that interesting? This simple phrase “how might we” could lead to some of the most innovative breakthroughs in the industry. But if we haven’t taken the time, effort, or willingness to build a powerful team first, we can barely get past “how.”

Have you built a trusting team that can effortlessly get through “might” and powerfully move into “we?” If not, don’t try this at home. It won’t produce much in way of results.

Build strong teams; they’re the key to innovation.

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BlogTrust Me

Standing for Something Greater

by Ron Potter August 3, 2015

Commitment involves rising above our own needs and perspectives to grab hold of a greater good. As psychiatrist and author M. Scott Peck reminds us:

“People are searching for a deeper meaning in their lives.”

The leader who understands this and who responsibly presents a great cause to followers will turn a key in many hearts and unlock vast reservoirs of creativity and productivity.

Image source: orionpozo, Creative Commons

Image source: orionpozo, Creative Commons

Standing for something greater relates directly to the values and vision of an organization. A leader’s stance for something greater not only meets his or her personal desires, but it strongly resonates with peers, direct-reports, and others who have a stake in the organization.

History presents many examples of great men and women who understood the need to lift up allegiance to something great. These people stood their ground and had the controlled strength to remain focused on the ultimate objective.

Susan B. Anthony was such a person.

She found her “something-greater” cause, a passionate pursuit that would claim most of her attention and energy for the rest of her life. She worked tirelessly to keep the issue of suffrage before the public by speaking, petitioning Congress and state legislatures, and publishing newspapers.

In 1872 she put feet to her convictions by defying the existing laws and casting a vote in the presidential election. What a scene at shortly after 7 A.M. on Election Day when Susan and several other women marched to their polling place.

The three young men supervising registration initially refused to let Susan and the others register, and a heated argument ensued. After an hour of debate, a frustrated Susan finally got the inspectors to relent when she told them, “If you refuse us our rights as citizens, I will bring charges against you in Criminal Court and I will sue each of you personally for large, exemplary damages!” This threat turned the tide, and the women were grudgingly allowed to register.

On election day Susan was allowed to fill out the paper ballot and cast her vote for presidential candidate U.S. Grant. But that was not the end of the matter. Later Susan was arrested and charged for casting an illegal vote. Hoping to gain more public attention for the suffrage cause, she refused to post bail (her lawyer paid it out of his own pocket).

At her trial the arguments were long and passionate on both sides. After the prosecution and defense were heard, in a surprising turn of events, the judge told the jury it must return a guilty verdict.

Susan and her supporters were outraged and claimed the trial was a farce.

Later, after reviewing the case, the U.S. Supreme Court decided women still could not vote. Unwilling to abandon her great cause, Susan fought on faithfully until her death in 1906. It wasn’t until 1920, with the ratification of the nineteenth amendment to the U.S. Constitution, that women were finally given the right to vote in the United States.

The self-sacrifice of women like Susan B. Anthony and their vision for something greater than themselves led to significant cultural changes in the United States. Today, many take it for granted that women can attend college, work in any chosen profession, and have access to every right available to men. This was not the case in 1872.

People in organizations can be caught in a similar trap. They don’t see anything past Friday’s paycheck. The organization offers them little vision, few or inconsistent values, and little or no opportunity to achieve. Granted, not every situation embodies a culture-altering, transcendent cause like woman’s suffrage. But trusted leaders know how important a higher goal is for individual and organizational well-being.

They always point the way to something greater.

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BlogTeam

Don’t Listen to Anyone

by Ron Potter July 30, 2015
Image source: hobvias sudoneighm, Creative Commons

Image source: hobvias sudoneighm, Creative Commons

Someone the other day said the best advice he ever received was from his uncle who said, “Don’t listen to anyone!” Everyone chuckled and nodded in seeming agreement.

But if we don’t listen to anyone, then the only person we have left to listen to is ourselves…and we can’t be trusted!

Some revealing current brain research is helping us understand that our memories are

  • Not only wrong (often) but
  • They’re very powerful at convincing us that we think we’re more right than not.

One great survey has a college professor requiring his students to write down precisely everything they remember about the space shuttle explosion that had occurred the day before. Details such as

  • Where they were
  • Who they were with
  • What they felt
  • How people were reacting
  • Plus many other aspects and details of the previous twenty-four hours.

Ten years later, that professor tracked down many of those students and asked them to recall their memory of that day. Almost all of the memories were different from what the students had themselves written down.

But what was more amazing was that when the professor produced their written reports that disagreed with their memory, the students chose to reject the written reports and stick with their memory of “the truth.” And the farther the memory was from the written report, the stronger the rejection.

This is just one more reason why building a trusting team is so important. We can’t trust our own memory. All we can do is share our memory with the team and learn from their memories as well.

Build a trusting team. It’s our only hope to save us from ourselves.

 

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Short Book Reviews

The Advantage

by Ron Potter July 30, 2015

The AdvantageRon’s Short Review: I’ve liked many of Lencioni’s books but delayed digging into this one because I thought it might be just one more topic. However, he does a great job of pulling many of his concepts together in the form of a “healthy” organization.

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Short Book Reviews

Humilitas

by Ron Potter July 30, 2015

HumilitasRon’s Short Review: You’ll have to read the book to get all the great advice on the power of humility but here is Dickson’s great summary of the concept, “the humble person is marked by a willingness to hold power in service of others.”

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Short Book Reviews

How to Write Short

by Ron Potter July 30, 2015

How to Write ShortRon’s Short Review: There is a lot in here for the professional blogger or journalist but with people from CEO’s to other corporate leaders writing blogs these days, there is a lot of practical advice for writing short. Worth a quick read and outline of what will improve your short writing.

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