Qualities of a Caring Leader: Communication

by Ron Potter

photo-1429623077761-9635d93ddd02Over the next few weeks, our Trust Me posts will explore the qualities of a caring leader. We explored the first quality – Understanding here. Then we took a look at the second quality – Concern. Today, we discuss the third quality of a caring leader – Communication.


The groundbreaking book In Search of Excellence stressed the concept known as MBWA, “management by walking around.” The concept is taken further in the book A Passion for Excellence:

How good are you? No better than your people and their commitment and participation in the business as full partners, and as business people. The fact that you get them all together to share whatever—results, experiences, recent small successes and the like—at least once every couple of weeks seems to us to be a small price indeed to pay for that commitment and sense of teamwork and family. The “return on investment” is probably far and away the best of any program in the organization.

MBWA stresses getting out of our individual comfort zones and getting to know other people. Whether you attend company-wide meetings or individual private sessions, the lesson is clear: Get out of your office and communicate with your people.

We tend to assume that communication is merely the process of delivering information from one person to another. However, it is much more than just good delivery. Pat Williams writes:

“Communication is a process by which we build relationships and trust, share meaning and values and feelings, and transcend the aloneness and isolation of being distinct, individual souls. Communication is not just a data dump. Communication is connection.”

Communication means being connected with your people. It means getting out of your office into their offices and workspaces. Go.

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