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Vision

BlogLeadership

Enduring Leadership

by Ron Potter May 20, 2019

A.B. Meldrum once said,

Bear in mind, if you are going to amount to anything, that your success does not depend upon the brilliancy and the impetuosity with which you take hold, but upon the ever lasting and sanctified bull-doggedness with which you hang on after you have taken hold.”

Most of my clients would probably never hire me if I told them it was going to take five years to complete the major changes we talk about at the beginning of many of my consulting assignments. At one high-tech company, after three years of intensive effort to develop a new leadership style and corporate culture, the leadership team asked me to evaluate how they were doing. I asked them to rank their “completeness” in each of several major change categories. Overall, they ranked themselves at about 60 percent. I admitted that if they had asked me at the beginning of the process how long it was going to take, I would have estimated five years—so 60 percent after three years was just about right.

One strong leader whom I’m working with now took over an assignment three years ago in one of America’s largest corporations. When he was hired he was actually identified as the “change agent” that the company needed. Needed, maybe, but certainly not wanted. After three years of struggling with the internal practices of the company, he has finally assembled a leadership team that should be able to carry out the many changes that are needed to meet the firm’s looming challenges. I can recall many one-on-one conversations with him over the last three years when he wondered if he had the energy to keep going and whether it would be worth it in the end. But he has endured. I believe he will pick the fruit of an enduring company.

A leader needs to understand that he or she may quite naturally have an easy time focusing on the future or on how the future will look when certain projects, tasks, or goals are completed. Others within their teams may not be able to clearly or easily see the future, or they may be naturally pessimistic about anything involving the future. A leader needs the persistence to bring these people along—they are valuable to the team’s overall balance. They may simply need the leader to either ask them questions to propel them into the future or help them visualize steps to the future outcome.

Bringing an organization along also involves being particularly effective during times of change. Many on the team will naturally resist change, so leaders need to humbly and calmly coax people along to the new direction or vision.

Throughout the history of man, the greatest achievements have been accomplished by leaders having an against-all-odds tenacity. The unshakable convictions of the rightness of their causes have kept adventurers, explorers, entrepreneurs, and visionaries going despite overwhelming difficulty and fierce competition. They were and continue to be persistent, holding fast to their beliefs and moving the idea or the organization forward.

That’s the path to building an enduring organization.

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BlogTrust Me

Treat Employees as Investors

by Ron Potter April 8, 2019

It is interesting to watch privately held companies that seek to go public. They hire IPO (Initial Public Offerings) coaches who work hard with the CEO, CFO, and COO to train them to attract investors. They work with these leaders to help them say the right things in order to sell their companies. They teach them which messages work and which do not.

My question:

“Why don’t companies do the same thing with employees?”

If you do a quick study on employee relations over the last several decades, we think you will discover that how employees are viewed and described has moved along a continuum from workers to commodities to assets. We do not believe that referring to employees as “assets” is a satisfactory description because so many leaders look at assets as disposable or upgradable. Leaders and companies would be more successful in building organizations if they thought of their employees as “investors.”

Leaders need to give their people the same compelling we’re-a-great-company-and-here’s-why-and-where-we-are-going reasons for success that are promoted to IPO investors or current stockholders.

Leaders need to ask:

“How can we get employees excited about what we are doing?”

This approach is basic to team building and goes beyond vision and mission. It’s a way to engage the greatest resource of people—their energy!

Alan Loy McGinnis, in his book Bringing Out the Best in People, tells us, “Talk may be cheap, but the right use of words can generate in your followers a commodity impossible to buy…hearts on fire.”

Isn’t that what all leaders want—team members with hearts ablaze for the company’s vision and goals? The leaders certainly want investors who are loyal, happy, and motivated to give resources. Treating your employees as investors will produce similar results.

Leaders and companies would be more successful in building organizations if they thought of employees as “investors.”

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Short Book Reviews

The Book of Why

by Ron Potter December 1, 2018

Ron’s Short Review: I found this a little difficult to read but the key point for me is that we put way too much emphasis on cause and effect when in fact they are random events that happen in the same time frame. Our human mind looks for shortcuts to understand the world around us and if it can attach a cause and effect to an event, it will do so in order to explain it quickly and easily. Take caution. We have to question more to better understand the world around us.

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BlogTrust Me

Energizing the Team with Vision

by Ron Potter June 25, 2018

People are hungry to be led and will gravitate toward leaders who have a clearly communicated vision. Knowing “why we do these things around here” helps put management’s expectations for individuals and teams into a meaningful context.

What a well-communicated vision can do

Authors James Kouzes and Barry Posner found that “when leaders effectively communicate a vision—whether it’s to one person, a small group, or a large organization—that vision has very potent effects. We’ve found that when leaders clearly articulate their vision for the organization, constituents report significantly higher levels of the following:

  • Job satisfaction
  • Motivation
  • Commitment
  • Loyalty
  • Esprit de corps
  • Clarity about the organization’s values
  • Pride in the organization
  • Organizational productivity

Clearly, teaching others about the vision produces powerful results.”

Implementing your communicated vision

In order to implement a communicated vision, leaders need to encourage clear buy-in from the people. This requires moving beyond communication to collaboration. The goal is to develop a supportive environment and bring along other people with differing talents and abilities. It also means that when the followers truly understand the vision, the leader needs to step aside and let them do the work to “produce” the vision. The leader needs to give them the authority and responsibility to do the work necessary in order to bring his or her vision to fruition.

I witnessed a meeting recently in which the leader brought together a crossfunctional group to brainstorm some marketing campaign ideas for the company. People from different departments assembled and were led through a planned exercise on corporate marketing focus for the following year. The best idea came from a person far removed from the marketing department. She quite innocently blurted out just the right direction and even suggested a great theme for the entire campaign.

If the leaders of this organization had simply called together the “marketing types,” they would have missed a tremendous idea. Or if the leader had done the work alone and not opened it up to input from others, he might not have secured the necessary buy-in from the staff to implement the project. Studies show that when people understand the values and are part of the vision and decision-making process, they can better handle conflicting demands of work and higher levels of stress.

People want the best in themselves called out. They will rally around a communicated vision and work hard to support it. The vision also establishes a foundation of shared commitment and focus if and when times get rough.

A clear vision also establishes a foundation of shared commitment and focus when times get rough.

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BlogLeadership

Innovation: hovering for takeoff or collapsed?

by Ron Potter May 24, 2018

Current Excitement

Three months ago, she had been excited. This was the opportunity she had been working toward since she joined the company three years ago. Meaningful work is one of the more joyous things you can experience. She didn’t want this job because of its prestige or high pay. She wanted this job because it was meaningful to her, her colleagues and clients.

How it Started

When I talked with her three months ago she was riding high. She explained that when she joined the company she had been hired for her skill set and outstanding success in her last assignment. But before she even joined the company she explained to the CEO that this was not her dream job. She would certainly do the job and do it well but in the end, she wanted a different assignment that was more meaningful to her.

Over the three years, she did indeed do the job well. She built a great team and was recognized beyond her company as an outstanding contributor to the industry. And while she enjoyed the work and found great satisfaction in building and growing a great team, she continued to remind the CEO on an annual basis that she was still interested in the job that was more meaningful to her. And now she had it.

Takeoff

She was filled with new energy and new excitement and explained all the things she wanted to accomplish in the new role. Many of them had never even been tried by the company. The breadth and depth of her vision were overwhelming when she explained all the things she wanted to build. I was wondering how any superhuman could possibly accomplish that much.

Collapsed

But now! Have you ever seen a large hot air balloon being deflated? The beautiful, magnificent structure stories high into the sky with a buoyancy that leaves it hovering just above the earth defying gravity. But an instant later the entire structure has gone cold, collapsed to the ground with a heavy thud and lies there motionless and useless on the ground. That was what today’s phone call felt like.

She had just come out of a budget meeting where it was clear the company was not going to meet next year’s goals and drastic cuts needed to be made. In an instant, her carefully crafted team and the multiple goals that had been hovering above the ground, ready for takeoff were now lying on the ground with no visible means of support. Deflated!

Lean Times Require Focus and Innovation

Times of plenty can destroy one of the greatest assets of leadership teams: good decision making. We’ve discussed this in other blog posts, but the concept is always worth reinforcing. The word decide (de-cide) means figure out what to kill or stop doing. In times of plenty, leaders seldom have the spirit or inclination to say “no”. Good deciding means to be clear about what you’re saying “no” to.

The other concept we began to talk about in her time of deflation was innovation and creativity. It has been well documented that the best innovation takes place when the boundaries are the tightest. Again, in times of plenty, it’s much easier to throw some ideas up on the board, try them all and see if any of them produce fruit. Not innovative! Innovation is about simplicity. Doing the most with the least. It’s those times when budget, time or resources are in extremely short supply when the best innovation happens. This was her time of opportunity. The budget was not just going to be tight, it was going to be slashed. She was going to be forced to say no to save that part that absolutely required a yes. And even the items that received the yes would need to be accomplished in the highest quality and the most elegantly simple way possible. Now was the time for true innovation.

Have you figured out how to say no? Have you absolutely insisted that things get accomplish in the most elegant, simple form possible? At some point, you will likely be forced to accomplish those tasks. You might as well get started now. Learn to say no. Do everything as elegantly as possible.

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5 Steps to Standing for Something GreaterBlogLeadership

5 Steps to Standing for Something Greater – Part II: Examine Your Values

by Ron Potter February 26, 2018

People do not like to be put in boxes, and just as important, people do not like to be in the dark, outside the door where company values and vision are shaped. People are less energized and tend to drift when they are unsure of how they should be operating within an organization. People need to see their leaders’ commitment to values, and they want a part in helping to shape their organization’s core values and vision.

So how do you show this? There are five steps to helping your company and your team stand for something greater and this week, we’re digging into step 2.

Examine your values

While attending seminary, Martin Luther King Jr. read extensively in the areas of history, philosophy, and religion. With each book and each discipline, he questioned what he truly believed. As he read, learned, and reflected, he molded his values and vision on the anvil of discovery.

This kind of personal searching is essential for every good leader. How can you clarify values, set vision, get beyond yourself, and stand for something greater if you have not participated in the intense, personal struggle to clarify, define, and establish who you are as a person? As a leader you will be asked many questions—economic, moral, and personal. How will you know what answers to give unless you have wrestled with some of the questions? How can you shape who you are without struggling with opposing values?

The result of this struggle is personal integrity and credibility. Abraham Lincoln did not just “discover” his vision for America. As a young man, he saw the ravages of poverty and exclusion. As a lawyer, he defended the rights of people. As a father, he witnessed the death of two of his children. Lincoln struggled and fought with others as well as himself, and the result was a clearer picture of his personal values and a more defined vision. The result was also a president of high integrity and purpose.

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BlogTrust Me

Leading by Values

by Ron Potter January 22, 2018

People are searching for a deeper meaning in their lives.”
—M. Scott Peck

The leader who understands this and who responsibly presents a great cause to followers will turn a key in many hearts and unlock vast reservoirs of creativity and productivity.

But just having personal commitment to a great cause is not enough for a leader. The vision for “something beyond” must be successfully transferred to the entire group, whether it be a small staff, a department, an entire organization, a state, or a nation.People are less energized and tend to drift when they are unsure of how they should be operating within an organization. People need to see their leaders’ commitment to values, and they want a part in helping to shape their organization’s core values and vision.

Leaders who form corporate values, vision, and strategy in a vacuum or just in the executive suite lack the humility and commitment to move beyond themselves and include others who have solid ideas and opinions on what should define the company’s values. When leaders don’t talk about the company’s values and vision, people feel alienated and less energized.

When working to plant a vision and sense of a greater cause in a team, you must first ensure that values are understood and owned. This is accomplished initially by cataloging the personal values of individual team members. When the personal values of individuals are understood, team values begin to emerge.

The following story illustrates the steps that one dynamic business leader took to win support for a great cause in his organization.

After agreeing with his executive team on a set of core values, the CEO of this large firm got so interested in employee input on team values that he asked a consulting team to go to six different locations and determine the values of the two hundred to three hundred employees at each site. In team settings, it is often easy to agree on the first five to seven values; however, discussions get very interesting as teams round out the full list of values that will govern their individual behavior and business practices. Using an audience response system, the consultants asked each table-grouping of employees to discuss and develop team values. Next, they worked on “room” values.

Upon completion of the six-city tour, the employee list of values was compared to the executive list. The two lists were surprisingly similar. After some final discussions and some tweaking of the list by the company’s leaders, a final list of values was issued.

Although the operative values came down from on high, every employee who had participated had a personal stake in and loyalty to the list. The company-wide discussion had galvanized the organization not just to a set of core values but to a gigantic something-greater goal pursued by the company’s CEO. This company desperately needed to reverse a quarter-century of declining market share for its products. The CEO used this exercise in determining values as well as a great amount of day-to-day, hands-on involvement with key personnel to successfully “sell” his organization on the dream of a huge reversal of the company’s fortunes. The entire company bought into the dream and now shared his passion for something greater.

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BlogTrust Me

Leading a Great Cause

by Ron Potter December 11, 2017

Commitment involves rising above our own needs and perspectives to grab hold of a greater good.

Standing for something greater relates directly to the values and vision of an organization. A leader’s stance for something greater not only meets his or her personal desires, but it strongly resonates with peers, direct-reports, and others who have a stake in the organization.

Just having personal commitment to a great cause is not enough for a leader. The vision for “something beyond” must be successfully transferred to the entire group, whether it be a small staff, a department, an entire organization, a state, or a nation.

Many companies start with the right motivation. They talk about their values and they create high aspirations, but these same companies don’t really live by them. People do not like to be put in boxes, and just as important, people do not like to be in the dark, outside the door where company values and vision are shaped. People are less energized and tend to drift when they are unsure of how they should be operating within an organization. People need to see their leaders’ commitment to values, and they want a part in helping to shape their organization’s core values and vision.

Leaders who form corporate values, vision, and strategy in a vacuum or just in the executive suite lack the humility and commitment to move beyond themselves and include others who have solid ideas and opinions on what should define the company’s values. When leaders don’t talk about the company’s values and vision, people feel alienated and less energized.

When working to plant a vision and sense of a greater cause in a team, you must first ensure that values are understood and owned. This is accomplished initially by cataloging the personal values of individual team members. When the personal values of individuals are understood, team values begin to emerge.

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BlogTrust Me

Team Vision

by Ron Potter December 4, 2017

Abraham Lincoln united his followers with the vision of preserving the Union and abolishing slavery. Lincoln successfully gathered people to his vision, based on a strong set of personal values, and he accomplished an incredible feat. How was Lincoln able to do this? How is any leader able to set vision into reality?

Consider the following suggestions:

Establish a clear direction

Have you ever taught someone to drive a car? As teens learn to drive, their first instinct is to watch the road directly in front of the car. This results in constant course correction—the front wheels turn sharply as the car swerves from roadside shoulder to the center divider, back and forth. When you approach a curve, the swerving worsens! But when young motorists learn to look as far down the road as possible while they drive, the car’s path straightens out. They are then able to negotiate corners, obstacles, and other dangers much more smoothly. A distant reference point makes the path straighter.

Focus your attention

We often focus on too many methods and alternatives. Building vision means focusing our attention on that vision. Focus is necessary so that lower priorities do not steal time from the central vision. If the vision is deeply planted in your heart and mind, you can proactively, rather than reactively, respond to outside forces and issues.

Articulate values

Leaders need to clearly express their inner values. On what values is a vision based? Team members need to know—and leaders need to share—this basic insight. People knew that Abraham Lincoln was a man of integrity, honesty, hard work, and fairness. These basic values supported his vision of a unified country.

Enlist others to help with implementation

In his book Leading Change John Kotter writes:

No one individual, even a monarch-like CEO, is ever able to develop the right vision, communicate it to large numbers of people, eliminate all the key obstacles, generate short-term wins, lead and manage dozens of change projects, and anchor new approaches deep in the organization’s culture. Weak committees are even worse. A strong guiding coalition is always needed—one with the right composition, level of trust, and shared objective. Building such a team is always an essential part of the early stages of any effort to restructure, reengineer, or retool a set of strategies [or, I may add, move a vision to reality].

Communicate, communicate, communicate

Leaders who want to create and implement a vision need to start a fire in the belly of the people they lead. They need to use all available forms of communication to get the word out. It is akin to brand management. A company that wants to launch a new brand will use every form of communication available to get people to try the new products. The same is true with implementing a vision. Leaders cannot overcommunicate what they see in the future.

Empower followers

In order to implement a vision, leaders need to encourage clear buy-in from the people. This requires moving beyond communication to collaboration. The goal is to develop a supportive environment and bring along other people with differing talents and abilities. It also means that when the followers truly understand the vision, the leader needs to step aside and let them do the work to “produce” the vision. The leader needs to give them the authority and responsibility to do the work necessary in order to bring his or her vision to fruition.

I witnessed a meeting recently in which the leader brought together a crossfunctional group to brainstorm some marketing campaign ideas for the company. People from different departments assembled and were led through a planned exercise on corporate marketing focus for the following year. The best idea came from a person far removed from the marketing department. She quite innocently blurted out just the right direction and even suggested a great theme for the entire campaign.

If the leaders of this organization had simply called together the “marketing types,” they would have missed a tremendous idea. Or if the leader had done the work alone and not opened it up to input from others, he might not have secured the necessary buy-in from the staff to implement the project. Studies show that when people understand the values and are part of the vision and decision-making process, they can better handle conflicting demands of work and higher levels of stress.

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BlogTrust Me

How’s your vision?

by Ron Potter November 20, 2017

It is important for a leader to be committed to a vision. When professors Warren Bennis and Burt Nanus studied the lives of ninety leaders, they found that “attention through vision” was one of their key leadership strategies. Vision is the ability to look beyond today, beyond the obstacles, beyond the majority opinion and gaze across the horizon of time and imagine greater things ahead. It is the ability to see what is not yet reality.

Vision includes foresight as well as insight. It requires a future orientation. Vision is a mental picture of what could be. It also suggests uniqueness, an implication that something special is going to happen.

How do you develop a vision? Writers James Kouzes and Barry Posner suggest the following:

You feel a strong inner sense of dissatisfaction with the way things are in your community, congregation or company and have an equally strong belief that things don’t have to be this way. Envisioning the future begins with a vague desire to do something that would challenge yourself and others. As the desire grows in intensity, so does your determination. The strength of this internal energy forces you to clarify what it is that you really want to do. You begin to get a sense of what you want the organization to look like, feel like, and be like when you and others have completed the journey.

When you have vision, it affects your attitude. You are more optimistic. You envision possibilities rather than probabilities.

Vision requires belief. It requires that you refuse to give in to temptation, doubt, or fear. It is a belief that sustains you through the difficult times. Vision requires commitment and endurance. It takes a willingness to be stretched.

Leaders with vision assume anything is possible. Without vision, we can see a difficulty in every opportunity. As we develop vision, we see an opportunity in every difficulty.

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BlogTrust Me

Do You Know What You Want?

by Ron Potter November 13, 2017

It’s surprising how many people, even those in leadership roles in large organizations, do not really know what they want. They are good people with good motives and good ideas. They work hard and get a lot done. But their values are inconsistent; their vision is not clear. They are wandering in fog.

To ultimately realize the power of commitment, you must be sure of where you are going and what attitudes and behavior will ensure that you arrive at your destination with your head held high.

Commitment has its origins in clearly perceived values and vision.

Simply stated, our values reflect what we consider important. Usually, they have developed over time and reveal who we really are. Values are motivators; they give us reasons for why we do or don’t do things.

Values drive behavior. Typically, we chase what we love. Jesus said it well: “Where your treasure is, there your heart will be also.”

Too often we get it backward and find our behavior driving our values. We allow our actions to dictate our fundamental values rather than creating a set of values and standing firm in them. In this situation we allow our “want to” to overtake our “ought to.” Since these values usually do not match, we give in and are controlled by the short-term “want to” rather than the longer-term “ought to.”

Let’s define vision in this post as, “uncompromising, undebatable truths.” The emphasis on truth is important because values are not always the more positive human attributes. An example of such warped values is the practice of some inner-city gangs who require members to commit a robbery or worse to prove personal courage and loyalty to the group.

Stephen Covey, in his book The 7 Habits of Highly Effective People, writes,

The Character Ethic [set of values as used here] is based on the fundamental idea that there are principles [values] that govern human effectiveness—natural laws in the human dimension that are just as real, just as unchanging and unarguably “there” as laws such as gravity are in the physical dimension.

Commitment is not worth much if you have a distorted vision and rotten values. It is crucial, then, for leaders to develop the right core values. Right actions flow out of right values such as integrity, honesty, human dignity, service, excellence, growth, and evenhandedness. This set of values will determine much about the vision that leaders create and how they work with and through people—essentially how they lead and to what they are committed.

Developing and committing to values is only part of the equation. Leaders also need to form a vision. These two ideas—values and vision—are inseparable. Vision flows from our values, and the values we live by form the platform for our vision. A leader’s strength of commitment determines how well he or she will stick to either one.

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BlogTrust Me

The Achieving Team

by Ron Potter October 5, 2015
Source: joiseyshowaa, Creative Commons

Source: joiseyshowaa, Creative Commons

“I would perform better if…” This is a good opening statement to ask members of your team to complete in order to find out how well everyone is focusing.

Thomas Gilbert, author of Human Competence: Engineering Worthy Performance, found that

  • Thirty-five percent of people would answer, “[I would perform better if] I knew what the exact expectations of the job were and had more specific job feedback and better access to information.”
  • Twenty-six percent of workers would respond, “[I would perform better if] I had better tools and resources to work with.”
  • Fourteen percent said, “[I would perform better if] I had better financial and non-financial incentives for doing my work.”

What it Takes

Expectations, feedback, and incentives are key requirements for building an achievement-oriented team. Organizations expend a great amount of time and money on training people to help them become better achievers. They should also channel resources into teaching leaders how to form realistic expectations, provide proper support, and set achievable goals with appropriate incentives. Organizations and their leaders continually try to fix the individual, but if they would just change the environment (information, resources, and incentives), they would see drastic changes and results.

The good news is that these factors are easily developed and integrated into the life of a team. Let’s take a look at how to get this done.

Energizing the Team with Vision

As we have indicated earlier, people are hungry to be led and will gravitate toward leaders who have a clear vision. Knowing “why we do these things around here” helps put management’s expectations for individuals and teams into a meaningful context.

Authors James Kouzes and Barry Posner (The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations) found that “when leaders effectively communicate a vision—whether it’s to one person, a small group, or a large organization—that vision has very potent effects. We’ve found that when leaders clearly articulate their vision for the organization, constituents report significantly higher levels of the following:

  • Job satisfaction
  • Motivation
  • Commitment
  • Loyalty
  • Esprit de corps
  • Clarity about the organization’s values
  • Pride in the organization
  • Organizational productivity

Clearly, teaching others about the vision produces powerful results.”

People want the best in themselves called out. They will rally around a communicated vision and work hard to support it. The vision also establishes a foundation of shared commitment and focus if and when times get rough.

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