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Nothing better than fall in Ann Arbor

by Ron Potter October 29, 2015
Source: Jeremy Bronson, Creative Commons

Source: Jeremy Bronson, Creative Commons

It’s fall in Ann Arbor.  Fall in Ann Arbor means great color, great cool weather with long afternoon shadows and great football.  At least it should mean that.  Fall football in Ann Arbor has not been fun for the last couple of years but with our new coach, Jim Harbaugh, fall football is fun again.  And with this level of excitement, the sports press is getting quotes and interviews everywhere and anywhere they can.  One quote the other day really caught my eye.

Tim Drevno is the new offensive coordinator and offensive line coach at the University of Michigan.  In discussing his offensive line, the guys who do the heavy work in the “trenches” of blocking and in many ways are truly responsible for the success of the offense, Coach Drevno gave the following quote:

As you go through game to game, you get used to everybody and how you communicate and how they handle adversity and get to know one another. That’s part of the process of trusting one another. The quicker you can trust, the quicker you can have success. That’s been a real big part of where we are today. It’s gradual. They get used to your coaching techniques and how you prepare, what you demand from them.

Let’s go to the chalk board and break down that statement:

The quicker you can trust – trusting one another – quicker to success

Yes, you have to know your blocking assignments, the plays you’ll run, you have to be big and strong and quick on your feet…  but to succeed quickly you must build TRUST!

As you go through game to game – it’s gradual.

It happens over time, game to game, day in, day out.  Building trust takes experience.  You have to work on it every day through every assignment.  I have experienced in the corporate world that if trust is lost, it takes at least six months of flawless, trust-worthy behavior before people will even give you the benefit of the doubt, let alone fully trust.

Handle adversity and get to know one another

Trust builds during times of adversity.  Building trust means working through failure together.  It also takes knowing one another.  Not knowing what you do but knowing who you are.  What are your values?  How much heart and stamina do you have?  How will you handle adversity?

Without trust there can be no leadership

Build the trust, prepare the individuals and the team, then and only then can you make great demands of their performance and only then will they respond!

Have you taken the time to build trust, grant trust and earn trust?  If your goal is to be a great leader then you will need to expect and demand great results.  But that only happens when there is great trust!

Take a look at our book “Trust Me” to learn more about becoming a trusted leader.

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BlogTrust Me

Effective Team Goal Setting

by Ron Potter October 12, 2015
Image source: Steven Depolo, Creative Commons

Image source: Steven Depolo, Creative Commons

What is a high-achievement goal? Studies show that high achievers set goals that they feel they have a 70 to 80 percent chance of accomplishing.

Some leaders feel you have to set goals that are almost unachievable just to keep people motivated and pushing harder. They would scoff at the idea of a goal that you had a 75 percent chance of accomplishing. However, research and my observation show that people will perform consistently the best and at a high level of accomplishment when the chances of success fall in that narrow window of 50 to 75 percent probability. If the goal has a greater than 75 percent chance of completion, high achievers (and most people) feel the goal is too easy. But high achievers want the publicly stated goal to be around that 75 percent range. Then, in their own minds, they will shoot for a much higher goal—one that they feel they may have only a fifty-fifty chance of accomplishing. They like this more-challenging goal because they feel it is their personal effort that will make the difference between the stated goal and this internal higher target.

But all studies show that once the stated goal has less than a fifty-fifty chance of success, it is no longer a motivating target. The chances of success are too slim.

I observed a fascinating example of this phenomenon when the leadership team for a client discussed the goal that had been publicly set by the CEO for them to accomplish over the next five years. We could tell by the team’s discussion that they felt this goal was at or near the fifty-fifty odds range.

While the goal seemed very challenging, there was a sense in the group that it might be attainable and the results would be exciting. But when one of the team members present indicated that the goal had recently been increased to accomplish about 30 percent more over the same five years, everyone in the room rolled their eyes, threw down their pens or pencils, and hung or shook their heads. The spirit went out of them. They obviously felt the new goal had less than a fifty-fifty chance of being achieved, and hope plummeted.

The moral of the story for leaders: Goal setting is very critical to future success, and a great deal of thought and feedback should be collected before announcing high-level goals.

These goals may be broad goals stated to the public or to Wall Street. Or they may simply be individual goals that are set during annual review periods.

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BlogTrust Me

The Achieving Team

by Ron Potter October 5, 2015
Source: joiseyshowaa, Creative Commons

Source: joiseyshowaa, Creative Commons

“I would perform better if…” This is a good opening statement to ask members of your team to complete in order to find out how well everyone is focusing.

Thomas Gilbert, author of Human Competence: Engineering Worthy Performance, found that

  • Thirty-five percent of people would answer, “[I would perform better if] I knew what the exact expectations of the job were and had more specific job feedback and better access to information.”
  • Twenty-six percent of workers would respond, “[I would perform better if] I had better tools and resources to work with.”
  • Fourteen percent said, “[I would perform better if] I had better financial and non-financial incentives for doing my work.”

What it Takes

Expectations, feedback, and incentives are key requirements for building an achievement-oriented team. Organizations expend a great amount of time and money on training people to help them become better achievers. They should also channel resources into teaching leaders how to form realistic expectations, provide proper support, and set achievable goals with appropriate incentives. Organizations and their leaders continually try to fix the individual, but if they would just change the environment (information, resources, and incentives), they would see drastic changes and results.

The good news is that these factors are easily developed and integrated into the life of a team. Let’s take a look at how to get this done.

Energizing the Team with Vision

As we have indicated earlier, people are hungry to be led and will gravitate toward leaders who have a clear vision. Knowing “why we do these things around here” helps put management’s expectations for individuals and teams into a meaningful context.

Authors James Kouzes and Barry Posner (The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations) found that “when leaders effectively communicate a vision—whether it’s to one person, a small group, or a large organization—that vision has very potent effects. We’ve found that when leaders clearly articulate their vision for the organization, constituents report significantly higher levels of the following:

  • Job satisfaction
  • Motivation
  • Commitment
  • Loyalty
  • Esprit de corps
  • Clarity about the organization’s values
  • Pride in the organization
  • Organizational productivity

Clearly, teaching others about the vision produces powerful results.”

People want the best in themselves called out. They will rally around a communicated vision and work hard to support it. The vision also establishes a foundation of shared commitment and focus if and when times get rough.

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BlogTrust Me

Keeping the Band in Tune

by Ron Potter September 21, 2015
Image Source: Kevin Dooley, Creative Commons

Image Source: Kevin Dooley, Creative Commons

It’s all well and good to be a focused leader. That’s essential for helping an entire organization lock in and stay on target. But the supreme returns are reserved for focused teams. Just as every leader needs to clarify issues concerning personal passion and achievement, the team must undergo a similar process. A focused leader needs to lead a focused team.

Ron Rex, field vice president of Allstate Insurance, says:

On any given Monday, American businesses opens up their doors with no clue as to what or when to focus. A leader creates extreme focus!… In order to create extreme focus a leader must develop a constant flow of information that describes the progress toward a goal. On any given day, the culture of an organization will create distractions to goals. These distractions can be the normal business flow of others to out and out combat against current achievement. A leader that intends to create extreme focus on a goal or set of goals must be prepared to fend off organizational disruption from those led. This is achieved by creating an atmosphere of work and information that at times may seem attacking to the status quo but must always lure the team to focus harder on fewer things. In American business today, focus is the one weapon that is not subject to the decisions of others.

While consulting with one client organization on leadership matters, my colleague Wayne and I kept hearing from the high-level executive team that they were all averaging more than eighty hours a week. During the training we did with this group, the topic of the heavy work schedule kept surfacing.

We decided to put what we were doing on pause and take a closer look. Some questions needed answering: First, how could these executives keep up this schedule without destroying themselves, their families, and their teams? Second, with such demands on their time, how would they be able to change ingrained habits and actually start doing this “leadership thing” that they knew was important, but they never seemed able to focus on long enough to accomplish? Would our recommendations, if followed, now cause them to have to work ninety hours per week?

To get hard data on how these executives were allocating their time resources, we decided to use the Stephen Covey view of time management found in his book The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change. Covey’s Time Management Matrix shows four categories of activities:

We asked the team to spend two weeks tracking their time and scrupulously recording what they were doing during these 80-hour marathons. We tallied the results and created a page on a flip chart for each person, cataloging that 8 of their 80 hours went to task A, 6 hours went to task B, and so on. All 160 hours were accounted for in this way.

The group assembled to hear the results. We wish we had a videotape of the assorted jaw-dropping responses we observed as we first revealed individual patterns and then moved on through a discussion process for the entire group. It was interesting and a bit entertaining when one person would identify an item as Quadrant III (urgent, but not important) and someone else would say, “Time out! If you don’t do that task for me, I can’t get my work done (Quadrant I)!” It took a great deal of negotiation to reach a team consensus on which activities belonged in which quadrants. However, through those negotiations, we discovered just exactly what each person needed.

In many cases one person or team was generating an entire report that took a great deal of time, while the person who needed the data might use only a single crucial piece of data from the entire report. Once we determined that the one piece of data could be generated easily and, in many cases, could be retrieved on demand by the recipient from a database, a gigantic amount of busywork was eliminated.

After completing the negotiations over quadrant assignments, we added up all the hours and determined that about 20 percent of the hours fell in Quadrants I and II (the categories that really matter if you want to focus the team), while 80 percent fell in the less important Quadrant III.

You can imagine the stunned silence that settled like a black cloud in the room. Finally one executive said, “You mean we accomplished all of our important work in sixteen hours and the other sixty-four hours each week were spent on busywork?” The answer was yes. More silence followed.

How had this bright, talented, and obviously hard working “band” gotten so out of tune, so unbalanced? For one thing, they had never sat down together for this kind of discussion and negotiation. The positive result was that they eliminated a tremendous amount of busywork right on the spot. As a team, they came to grips with the focus-destroying enemy called “the tyranny of the urgent.”

If we stopped by your place of business and did the same exercise, what might the results be? Have you and your team identified the important versus the urgent? Do you spend your time and energy on the important?

Don’t let that happen in your organization. Work hard at focusing the team.

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How to Form a Gang with Convicts

by Ron Potter September 17, 2015
Source: Feans, Creative Commons

Source: Feans, Creative Commons

An article on a UK engineer using his skills to prove he should not have received a camera generated speeding ticket (love this guy) contained the lines:

Knowing you’re right doesn’t always help. Convincing others of your rightness can, at times, be impossible. All you’re left with is your conviction. (From Chris Matyszezyk)

Now some of us (maybe most of us) are happy to be simply left with our convictions. A team full of people holding on to their own convictions is not a team, but a group of convicts. (In this case, convicts are people holding on to their convictions.)

Notice that the two definitions for the word conviction are:

  • A firmly held belief or opinion
  • A formal declaration of guilt

Are you guilty of holding on to your beliefs or opinions? This is a tough one.

On the one hand, we do want to hold on to our beliefs and values. They’re what guide us through tough and ambiguous times and what helps us discern right and wrong. But I think we need to be careful (and clear) about what are our true beliefs values and what are simply opinions—when opinions turn to hardened beliefs, we’re in danger of becoming “convicts.”

Convicts don’t make great teams, they form gangs.

Chris McGoff in his book Primes has a great line on this concept:

Do you use facts like a drunk uses a lamppost, as support rather than illumination?”

Have you figured out how to distinguish between your beliefs and opinions and how you can let other people in on that understanding?  As Chris encourages, check your facts!  Not just what the facts are and if you have understood them accurately but how are you using them: simply to support your belief or opinion or to illuminate the situation and help discover how other people view the same facts and reach different conclusions?

Convictions are good.  Just make sure you’re using them to build great teams and not just form gangs.

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BlogCulture

Be Bold, Buy a Toyota

by Ron Potter August 27, 2015
Image source: Daniel, Creative Commons

Image source: Daniel, Creative Commons

I had to chuckle when I heard this latest marketing campaign from Toyota.

Nothing against Toyota, I’ve owned a few and had good experiences. But it just seemed ironic to say, “Be bold! Buy the most mass produced car from the largest auto manufacturer in the world!”

I work for companies that have over 30,000 employees, over 100,000 and over 200,000. And when I’m at those companies I will hear and see slogans like:

  • Be bold
  • Take risk
  • Fail Frequently
  • Be innovative
  • We thrive on creativity

And that makes me chuckle as well.

Some well documented studies suggest that once organizations cross the 150 employee line, they become, by nature, more risk adverse as they seek and require more reliability and predictability. They achieve this through standardization which is the opposite of messy risk taking innovation and creativity. An organization of thirty, fifty, or one hundred thousand has a lot of people at lots of layers with veto power.

Build it and they will come

I’ve had the opportunity to work with at least four companies who were the largest in the world in their industry, and I’ve noticed one constant phenomenon regardless of the overall culture of the company: You can always find pockets of excellence. Somewhere a leader and team are building a great culture within their sphere of influence that is bold, innovative, growth oriented, respectful, fast failing—all the aspects that make a great and productive place to work.

Another observation is that good people are always scrambling to get into these teams, divisions, or groups. When you build a great culture, you’ll never be short on talent.

Be bold. Build that great team. Be that great leader. Create that great culture. It’s fun! It’s rewarding.

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Step Back from Knowing

by Ron Potter August 13, 2015
Image source: Jin Choi, Creative Commons

Image source: Jin Choi, Creative Commons

We’ve talked about stepping back from doing. It takes a pause, a break, getting away from the dialing routine of doing in order to give yourself a chance of even writing the right questions. But how about stepping back from knowing? This actually takes courage and trust. (This concept is also discussed Warren Berger’s book, A More Beautiful Question.)

Expect All the Answers?

I’ve worked with one fortune 200 company through four CEOs. While each one has been very different from the previous one, they all have had super qualities of their own that served the company well during their tenure. However, through all of their differences, there have also been a consistent pattern in their culture that each of them has upheld. They expect their subordinates to know all the answers. The COO is expected to know the production rate on any line anywhere in the system. The CFO is expected to know the financial numbers from every level of the organization from around the globe based on last night’s results. And on and on and on.

Step Back from Knowing in Order to Compete

Over the years, this operational excellence has served the company well. But things are changing rapidly with customers, consumers, competitors, etc. And I’m afraid this inability to step back from what they know may keep them from competing well in the future. Their investors are starting to think so.

It Takes Courage

So where do we find the courage to step back from knowing. In the culture described above, it can be fatal to admit you don’t know an answer. It’s even crippling to say “I’ll find out and get back to you.” And because of that, peers tend not to question each other. This inability to question each other leaves a very low level of trust.

An Attitude of Quick Learning

I’ve covered in previous blogs the concept of a quick decision mentality vs a quick learning mentality. Quick deciding suppresses questions or any discussion that would seem to slow down or delay a decision. Quick learning, however, encourages questions. Naïve ones at that. It encourages people from different functions to question each other and to question basic assumptions. It opens our minds to new perspective, It requires us to be vulnerable, open, and genuine about what we know and don’t know. And more importantly, even when we do know, realizing that an outside naïve perspective can reveal things about our business in a way we never thought about before.

Requires a Trusting Team

The only way to be able to step back from knowing is to build trusting teams and then get away from the business a couple times of the year to step back from doing and step back from knowing.

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BlogTrust Me

Leading a Team to a Great Cause

by Ron Potter August 10, 2015

Just having personal commitment to a great cause is not enough for a leader. The vision for “something beyond” must be successfully transferred to the entire group, whether it be a small staff, a department, an entire organization, a state, or a nation.

Image source: Erich Ferdinand, Creative Commons

Image source: Erich Ferdinand, Creative Commons

No Dark Boxes Please

People do not like to be put in boxes, and just as important, people do not like to be in the dark, outside the door where company values and vision are shaped. People are less energized and tend to drift when they are unsure of how they should be operating within an organization. People need to see their leaders’ commitment to values, and they want a part in helping to shape their organization’s core values and vision.

Many companies start with the right motivation. They talk about their values and they create high aspirations, but these same companies don’t really live by them.

The Australian Institute of Management and Hong Kong Management Association found that when leaders worked hard to develop consensus around shared values people were more positive. They also discovered that leaders who engage in dialogue around common values develop a stronger sense of personal effectiveness in their people than leaders who do not.

A Vacuum Will Suck the Air Out of You

Leaders who form corporate values, vision, and strategy in a vacuum or just in the executive suite lack the humility and commitment to move beyond themselves and include others who have solid ideas and opinions on what should define the company’s values. When leaders don’t talk about the company’s values and vision, people feel alienated and less energized.

John Kotter and James Heskett found that firms with a strong corporate culture and a foundation of shared values (values developed together with employees) significantly outperformed other firms in revenue, stock value, and profits. Who wouldn’t want those results?

When working to plant a vision and sense of a greater cause in a team, you must first ensure that values are understood and owned. This is accomplished initially by cataloging the personal values of individual team members. When the personal values of individuals are understood, team values begin to emerge.

Participation Leads to Loyalty

The following story illustrates the steps that one dynamic business leader took to win support for a great cause in his organization.

After agreeing with his executive team on a set of core values, the CEO of this large firm got so interested in employee input on team values that he asked a consulting team to go to six different locations and determine the values of the two hundred to three hundred employees at each site. In team settings, it is often easy to agree on the first five to seven values; however, discussions get very interesting as teams round out the full list of values that will govern their individual behavior and business practices. Using an audience response system, the consultants asked each table-grouping of employees to discuss and develop team values. Next, they worked on “room” values.

Upon completion of the six-city tour, the employee list of values was compared to the executive list. The two lists were surprisingly similar. After some final discussions and some tweaking of the list by the company’s leaders, a final list of values was issued.

Although the operative values came down from on high, every employee who had participated had a personal stake in and loyalty to the list. The company-wide discussion had galvanized the organization not just to a set of core values but to a gigantic something-greater goal pursued by the company’s CEO. This company desperately needed to reverse a quarter-century of declining market share for its products. The CEO used this exercise in determining values as well as a great amount of day-to-day, hands-on involvement with key personnel to successfully “sell” his organization on the dream of a huge reversal of the company’s fortunes. The entire company bought into the dream and now shared his passion for something greater.

As we’ve discussed in previous blogs, when everyone understands and shares a company’s values and vision, that team’s success follows.

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BlogTeam

More Answers on Questions

by Ron Potter August 6, 2015
Image source: Creativity103, Creative Commons

Image source: Creativity103, Creative Commons

In a blog post a few weeks ago, I mentioned I’ve been reading Warren Berger’s book A More Beautiful Question. Warren’s subtitle is “The power of inquiry to spark breakthrough ideas.” I cannot agree with him more. In fact, beyond innovative ideas, I believe this is a good approach to leadership in general.

In an HBR article written by Warren, he talks about how Tim Brown of IDEO uses the phrase “How might we.” Tim goes on to further the phrase like this:

  • How: assumes there are solutions
  • Might: Allows to think about what might and what might not work
  • We: Do it together. Build on each others ideas.

“We” is hard.

I really like this train of thought and the power of those words. But based on my experience through the years, of the three words, (How, Might, We) “We” may be the most difficult to pull off.

In fact, if I think of the teams that I’m currently working with, one in particular strikes me as having the ability to really put this phrase to work effectively. But, this team has been together for several years and has dedicated a great deal of their time into becoming an effective team. I believe they leverage the “We” part of this phrase into something powerful.

Trust is the Key

However, other teams that haven’t spent the time and energy to build a trusting foundation would have no opportunity to take advantage of the “We” in this statement. In fact those teams will have difficulty with the “Might” word. To take full advantage of the “Might,” you have to be open and willing to give credibility to the “might not” opportunities. Teams that have not build the required foundation of trust have no ability to legitimately explore both the “might” and the “might not.” They will tend to put down or write off the foolish, ridiculous, ill thought out “might nots” offered by other team members when the trust and respect has not been previously established.

Isn’t that interesting? This simple phrase “how might we” could lead to some of the most innovative breakthroughs in the industry. But if we haven’t taken the time, effort, or willingness to build a powerful team first, we can barely get past “how.”

Have you built a trusting team that can effortlessly get through “might” and powerfully move into “we?” If not, don’t try this at home. It won’t produce much in way of results.

Build strong teams; they’re the key to innovation.

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Don’t Listen to Anyone

by Ron Potter July 30, 2015
Image source: hobvias sudoneighm, Creative Commons

Image source: hobvias sudoneighm, Creative Commons

Someone the other day said the best advice he ever received was from his uncle who said, “Don’t listen to anyone!” Everyone chuckled and nodded in seeming agreement.

But if we don’t listen to anyone, then the only person we have left to listen to is ourselves…and we can’t be trusted!

Some revealing current brain research is helping us understand that our memories are

  • Not only wrong (often) but
  • They’re very powerful at convincing us that we think we’re more right than not.

One great survey has a college professor requiring his students to write down precisely everything they remember about the space shuttle explosion that had occurred the day before. Details such as

  • Where they were
  • Who they were with
  • What they felt
  • How people were reacting
  • Plus many other aspects and details of the previous twenty-four hours.

Ten years later, that professor tracked down many of those students and asked them to recall their memory of that day. Almost all of the memories were different from what the students had themselves written down.

But what was more amazing was that when the professor produced their written reports that disagreed with their memory, the students chose to reject the written reports and stick with their memory of “the truth.” And the farther the memory was from the written report, the stronger the rejection.

This is just one more reason why building a trusting team is so important. We can’t trust our own memory. All we can do is share our memory with the team and learn from their memories as well.

Build a trusting team. It’s our only hope to save us from ourselves.

 

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BlogLeadership

6 Steps to Establish a Vision

by Ron Potter July 27, 2015
Image source: Gage Skidmore, Creative Commons

Image source: Gage Skidmore, Creative Commons

Producing the Vision

In previous posts, we’ve been looking at how vision and values intersect to produce trusting and successful teams.
Abraham Lincoln united his followers with the vision of preserving the Union and abolishing slavery. Lincoln successfully gathered people to his vision, based on a strong set of personal values, and he accomplished an incredible feat. How was Lincoln able to do this? How is any leader able to set vision into reality? Consider the following suggestions:

1. Establish a clear direction.

Have you ever taught someone to drive a car? Both of us have been the “driver’s ed” teachers in our respective families. We have seen that as teens learn to drive, their first instinct is to watch the road directly in front of the car. This results in constant course correction—the front wheels turn sharply as the car swerves from roadside shoulder to the center divider, back and forth. When you approach a curve, the swerving worsens! But when young motorists learn to look as far down the road as possible while they drive, the car’s path straightens out. They are then able to negotiate corners, obstacles, and other dangers much more smoothly. A distant reference point makes the path straighter.

2. Focus your attention.

We often focus on too many methods and alternatives. Building vision means focusing our attention on that vision. Focus is necessary so that lower priorities do not steal time from the central vision. If the vision is deeply planted in your heart and mind, you can proactively, rather than reactively, respond to outside forces and issues.

3. Articulate values.

Leaders need to clearly express their inner values. On what values is a vision based? Team members need to know—and leaders need to share—this basic insight. People knew that Abraham Lincoln was a man of integrity, honesty, hard work, and fairness. These basic values supported his vision of a unified country.

4. Enlist others to help with implementation.

In his book Leading Change, John Kotter writes:

No one individual, even a monarch-like CEO, is ever able to develop the right vision, communicate it to large numbers of people, eliminate all the key obstacles, generate short-term wins, lead and manage dozens of change projects, and anchor new approaches deep in the organization’s culture. Weak committees are even worse. A strong guiding coalition is always needed—one with the right composition, level of trust, and shared objective. Building such a team is always an essential part of the early stages of any effort to restructure, reengineer, or retool a set of strategies [or, we may add, move a vision to reality].

5. Communicate, communicate, communicate.

Leaders who want to create and implement a vision need to start a fire in the belly of the people they lead. They need to use all available forms of communication to get the word out. It is akin to brand management. A company that wants to launch a new brand will use every form of communication available to get people to try the new products. The same is true with implementing a vision. Leaders cannot over-communicate what they see in the future.

6. Empower followers.

In order to implement a vision, leaders need to encourage clear buy-in from the people. This requires moving beyond communication to collaboration. The goal is to develop a supportive environment and bring along other people with differing talents and abilities. It also means that when the followers truly understand the vision, the leader needs to step aside and let them do the work to “produce” the vision. The leader needs to give them the authority and responsibility to do the work necessary in order to bring his or her vision to fruition.

I witnessed a meeting recently in which the leader brought together a cross-functional group to brainstorm some marketing campaign ideas for the company. People from different departments assembled and were led through a planned exercise on corporate marketing focus for the following year. The best idea came from a person far removed from the marketing department. She quite innocently blurted out just the right direction and even suggested a great theme for the entire campaign.

If the leaders of this organization had simply called together the “marketing types,” they would have missed a tremendous idea. Or if the leader had done the work alone and not opened it up to input from others, he might not have secured the necessary buy-in from the staff to implement the project. Studies show that when people understand the values and are part of the vision and decision-making process, they can better handle conflicting demands of work and higher levels of stress.

The leadership would also have missed the energy these employees gained from simply being included in a “vision” meeting. After the session several employees came to the leadership and thanked them for the opportunity to help. Those leaders have obviously climbed above the fog and know what they are committed to.

Your values are your platform. They continually communicate who you are and how you work and lead. Your vision sets the agenda. Whether you are part of a small department, a large organization, or a global giant, your vision will set the direction and purpose of the enterprise. You will need a strong sense of commitment and trust to set your vision in motion and deliver it.

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The Subversive-ness of Trust

by Ron Potter July 23, 2015
Image source: Lauren Manning, Creative Commons

Image source: Lauren Manning, Creative Commons

Subversion: An attempt to transform the established social order and its structures of power, authority, and hierarchy.

Need for Trust

Every team I work with talks about the need for trust. Every leader I work with thinks about, understands and works at building trust. The foundation of every great corporate culture is founded on trust. The title of my book on a great leadership style is titled Trust Me. Not much good happens in teams, leadership, or cultures without trust. So why is it so difficult to build trust?

Trust is Subversive

Because trust is subversive! It wants to overthrow power, authority, and hierarchy. Our heart and mind want to say “No, I’ve spent years climbing that hierarchy by being right, knowing the truth, understanding the market, and getting things done just to reach this position of power and authority.” But trust wants to overthrow that. Trust wants you to admit:

  • I may not be right
  • My version of the truth may be flawed
  • That person may have a better idea
  • They may see a broader scope than me
  • We may need to give up many of our beliefs in order to make this work
  • Someone else may be a better lead for this project

Trust is subversive!

  • It breaks down barriers;
  • it levels the playing field;
  • it makes us open to naïve, inexperienced ideas;
  • it builds total respect for other people and forces us to be completely open to their ideas, experiences, and belief systems.

Trust is subversive! And it’s hard!

But it the Only Thing!

But it’s the only thing that really works if you want to build a great team or company in a fast-changing, innovative world. It’s the only think that will work in the future.

Try it. But plan on working hard if you want to get good at it.

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