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BlogTeam

Are you just a Big Splash?

by Ron Potter June 14, 2018

As an engineer, I learned about laminar flow. Let’s take the example of water for a minute. A lot of engineering science goes into what’s called laminar flow, which means aligning all the molecules of water in the same direction. We know from our science work in high school that water is made up of H2O, two hydrogens, and one oxygen molecule. When the engineers start filtering and aligning and pushing each one of these molecules in precisely the same direction, that’s known as laminar flow. Water in laminar flow is incredibly powerful. It can cut through solid steel.  If it doesn’t quite achieve laminar flow, all it does is splash off the surface because there’s no alignment of the molecules. Is your team able to cut through the toughest issues or does it just splash and get everyone wet?

Once again I recently heard a CEO say,

Well, that’s not true, but that’s their perception.”

Implied in that statement is that he, and maybe he alone, knows the truth. Those other poor, well-meaning souls only have their perception. Unfortunately, many people believe their perception is the truth. Every day, more brain research is showing us that what we see and hear is processed through multiple brain centers dealing with memories, beliefs, emotions, and others before the image, or the audio file is stored in our memory. That means from the time we observe something through sight or sound, it’s completely processed in our brain based on who we are before the memory is stored in our brain.

Unfortunately, we think of our memory as if it were a computer hard drive. It’s a poor analogy. With a hard drive, we can go back several years later and retrieve the data that was placed on the hard drive, and it’s exactly the same data that was initially stored. But when we retrieve data from our brain, it has been constantly modified before placing in memory. We have further learned that even after a memory has been placed in our brain, it is continually being modified with every new experience from the moment it was initially stored. We don’t have reality in our brain. We only have our perception, and even that is being continually modified.

When we get into high levels of trust and respect for our teammates, we begin to realize that we each have valid perceptions, and our jobs as members of the leadership team are to form our collective reality from the multiple perceptions. We do this, so we can align and move forward together. We have different perspectives. But, we need to build a valid ‘reality’ of our perceptions so that we can move forward together. Without it, we will continue to move in different directions, diluting, diffusing our energy and trust, and creating nothing more than a big splash. When we line up all the “molecules” of our perceptions we begin to generate some real power.

Perception Quote

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BlogCulture

The Machines won’t stand a chance!

by Ron Potter May 31, 2018

Earlier this year I reviewed the book Only Humans Nee Apply. The question raised by the book is:

How do we as humans survive in this incredible technology, robotic age that we’re now entering?

One way to look at history is through the “ages” that have been identified.

  • The Agricultural Age
  • The Industrial Age
  • The Information Age
  • The Technology Age

The Agriculture Age and Industrial Age are well documented and understood. One important thing to remember is the workers at the center of those ages were essentially the upper-middle class of the day.

The landowner or industry owners were the wealthy of that era, but the agricultural and industrial workers were the upper middle class of the day.

The steam engine brought an end to the industrial age when factory workers began making more money. The industrial age ended in September 2007 when the United Auto Workers wages dropped from $60/hour to $20/hour. Industrial workers could no longer make upper-middle class wages.

But when did the information age end? By some measures, it ended 50 years ago. We just haven’t noticed yet.

The Next Age

The next age has gone by different identifies. The Conceptional Age. The Creative Age.

What we know for sure is that we’re entering a new phase where the technology is finally hitting its stride and doing many things that the information or knowledge workers used to do. Several of our major colleges today employ sports writing “robots”. Plug in the stats from the game and the computer writes the sports story.

In his book, Only Humans Need to Apply, Tom Davenport talks about the different ways humans will survive and thrive in this machine age.

  • You can become a machine maintenance person, a technician. Machines will always need maintenance and repair.
  • You can use the machine to augment what you do. My first example of this was using spreadsheets. Spreadsheets began to augment what I did as an engineer. The problem with allowing machines to augment what you do is they quickly get smart enough to take over what you do.

Davenport says our best chance is to augment what the machines can do. How do we begin to use that technology and apply our creativeness? The one aspect that machines haven’t mastered is being creative (so far). How do we begin to apply creativity in ways that machines would never think doing? This is how humans will survive in the technology age.

Augmenting Teams

But, I believe our greatest augmentation opportunities lie in teams, not technology. We need to think about our teams in a similar way. How do we augment each other? If we don’t, we’re not gaining the incredible power of teams. We’re just a group of individuals working together. But in the same way, we think about augmenting machines, we can augment what each other do. By doing so we’re creating a team that can go far beyond even what the best individual on the team can do.

This idea of augmenting each other means we’re required to know each other not as human doings, not as what we do or how we do it but as human beings.

  • Who are we?
  • How do we think?
  • What are our beliefs and assumptions?
  • What are the values that we hold?
  • How are we going to face difficulties together?

This is where growth happens when we’re faced with difficult situations. Teams that learn to augment each other, that function better as a team than as a group of individuals. These are the teams that will be extremely successful in the future. In fact, my belief is that if teams fully augment each other as human beings, the machines won’t have a chance.

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BlogCulture

What’s your Therefore there for?

by Ron Potter May 3, 2018

The word therefore has only been used in its current form for around 200 years. It’s a relatively new word in our language.

In the original old English, it meant: for that or by reason of that. Or it could be understood to mean “in consequence of that.”

The question is “What is that?”

We all too often give our reason for something without ever explaining what that reason is based upon.

By reason of that

In consequence of that

One of the practices I find myself talking to corporate teams about is conducting good dialogue. Good dialogue begins with clearly stating the “that” which your argument or conclusions are based upon.

Peter Senge wrote the book The 5th Discipline in 1990. In my experience with corporate clients, it was one of the most impactful books written at the time. Every client I worked with during the late 90’s and early 2000’s was anxious to show me what they were doing with systems thinking (the point of Senge’s book) and re-engineering projects to rethink how they were approaching their work. The book itself was over 400 pages long and my personal notes of highlights were nearly 40 pages. That means I highlighted nearly 10% of all the words written. It was impactful thinking!

One of the basic mental models in the book was Triple Loop Learning. It is most often attributed to Chris Argyris who was a colleague of Senge. In this model, they helped us understand that until we get at the beliefs and assumptions that drive our reasoning we will never actually learn or will always fall short of accomplishing major change efforts. Beliefs and assumptions will always overrule systems, policies, procedures, and processes.

Teams that get good at starting with beliefs and assumptions of each team member find renewed understanding and respect for each other and make great strides accomplishing great things beyond what one individual could accomplish.

In my experience, if you were to watch high performing teams from behind a soundproof glass, you would think they were at each other’s throats. They seem to be aggressively going at each other and getting in each other’s face. But, if you removed the glass and began to hear the discussions, you would be aware that they want to understand each other so deeply that they are aggressively going after the beliefs, assumptions, backgrounds, experiences that support everyone’s starting points when dealing with a difficult issue. By understanding beliefs and assumptions, the team is better at solving problems and reaching a committed solution they all will back and support.

So, what is your therefore there for? If you can’t share what you believe without condemnation, ridicule or repercussions your “therefore” conclusions, suggestions or directions will never be understood or respected. Build great teams that can openly share Beliefs and Assumptions so that “therefore” is understood and respected.

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BlogCulture

Social Proof or Social Poof?

by Ron Potter April 12, 2018

In one of my recent posts about Balance, I spoke to the human need of balancing certainty and uncertainty.

A really good quote from Warren Buffett is “The five most dangerous words in business are: ‘Everybody else is doing it.”

He’s speaking of the need for Social Proof. When we are uncertain, we observe those around us to figure out how we should behave or how we should think. This need for certainty plus the need for belonging (also addressed in the Balance Blog) can combine for a deadly combination. That’s why Buffett describes them as dangerous.

This combines with another experience I (and likely you) have had when one of my parents discovered that I had done something stupid and asked “Would you jump off a building just because all your friends were doing it? Unfortunately, there are a few examples in history of people doing exactly that.

So how do we turn a moment of Social Proof into a moment of Social Poof? Magicians make things go “poof.” They disappear in a poof of smoke or a flurry of bright handkerchiefs. Why did they go, poof? Because they were illusions. They weren’t real. They were figments of our imaginations. The magician wanted us to “see” them so he could make them disappear.

Our marketing world is full of these Social Proof poofs.

You’re really somebody when you drive one of our cars.

Everybody who’s anybody drinks our beverage.

“Hi, I’m a professional actor and I endorse this product. You should want to buy it.” (Check out the Ted Danson Smirnoff commercials. They’re a great spoof of this concept.)

But, back to the purpose of this post. “The five most dangerous words in business.” Social Proof is a dangerous practice for leadership teams. I’ve seen these environments emerge when

  • A leader is so competitive that it turns into a win-lose atmosphere. The leader expects total loyalty. If you’re not a “team player” you must be the enemy.
  • The smartest person in the room syndrome. This may be a leader or simply a subject matter expert. But when the smartest person in the room exists, everyone else should get in line.
  • I worked with a CEO once who told me (and I think actually believed) that he always listened to everyone on his team. When there was a position to be taken he would ask each person on the team what they thought and where they stood on the issue. But subtly, he would quietly listen to the person who had an opposite view without comment. While he would reinforce each person who agreed with his position. You knew immediately which side you were on.

Great teams break down these barriers and attempts at Social Proof by trusting and respecting diverse points of view and honestly dialoguing through them.

Make your Social Proofs go Poof! You and the team will be better off and better balanced.

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5 Steps to Standing for Something GreaterBlogLeadership

5 Steps to Standing for Something Greater – Part V: Recognize the Cost

by Ron Potter March 19, 2018

People do not like to be put in boxes, and just as important, people do not like to be in the dark, outside the door where company values and vision are shaped. People are less energized and tend to drift when they are unsure of how they should be operating within an organization. People need to see their leaders’ commitment to values, and they want a part in helping to shape their organization’s core values and vision.

So how do you show this? There are five steps to helping your company and your team stand for something greater and this week, we’re digging into step 5.

Recognize the cost

Standing for something greater often exacts a significant price. Senator John McCain, speaking at the 1988 Republican National Convention, told the story about a special soldier whom he met while a prisoner of war in Vietnam.

McCain spent over five years imprisoned by the North Vietnamese in what was called the “Hanoi Hilton.” In the first few years of his imprisonment, McCain and the other soldiers were kept in isolation. Then in 1971 the North Vietnamese put the prisoners in more open quarters with up to forty men in a room.

One of the men in Senator McCain’s cell was Mike Christian. Mike was from the rural south and had joined the navy when he was seventeen. Eventually he had become a pilot and, after being shot down in 1967, was captured and imprisoned.

As the prison rules eased, the men were allowed to receive packages from home. McCain stated, “In some of these packages were handkerchiefs, scarves and other items of clothing.” The prisoners’ uniforms were basic blue, and Mike Christian took some white and red cloth from the gifts and fashioned an American flag inside his shirt.

Mike’s shirt became a symbol for the imprisoned Americans. Every day, after lunch, they would put Mike’s shirt on the wall and recite the Pledge of Allegiance. You can imagine that, for these men, this was an emotional and significant daily event.

One day the Vietnamese found Mike Christian’s homemade flag. They destroyed it and later that evening, as an example to the other prisoners, beat Mike for over two hours.

McCain remembers, “I went to lie down to go to sleep. As I did, I happened to look in the corner of the room. Sitting there beneath that dim light bulb, with a piece of white cloth a piece of red cloth, and another shirt and bamboo needle was my friend, Mike Christian. Sitting there with his eyes almost shut from beating, making another American flag.”10

Lt. Commander Mike Christian is a real-life example of how leaders can shift their focus away from themselves, their power, and their potential to something (or someone) outside themselves, seeking the greater good for others as well as for the organization and the community at large.

Standing for something greater moves leaders past their own interests to something that benefits everyone. It takes controlled strength not to fall back to the shortsightedness of doing things only for selfish gain or selfish reasons.

In a POW camp Mike Christian was willing to stand for a symbol of the country he loved. His actions inspired others to stand strong as well and not to surrender hope. That’s the power of commitment to something greater.

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BlogCulture

Balancing Act

by Ron Potter February 8, 2018

My first job right out of college was working on large engineering projects. When I showed up for my first day of work I was given my assignment… my excitement quickly faded. The project I was working on was in the early stages of construction. The concrete foundation was complete and the majority of the structural steel was in place. My assignment? Make sure the structural frame was straight and plumb and then mark every column at every level so that the coming equipment could be placed properly and would align with all the other equipment to be installed in the plant. Oh, did I mention that the structural steel rose over 200 feet in the air. That’s roughly the height of a 20-story building.

Off I went, riding the construction elevator to the top of the building to begin the several week’s process of working my way down through the building marking columns as I went. Each floor was nothing more than structural steel beams, 6 to 10 inches wide depending on their location and generally 20 feet apart. Nothing else. No floors. No walls. Nothing. Just open air, empty skies, and 200 feet straight down. This was also the days before safety equipment. No nets. Not belts. No safety harnesses.

Focused on a goal

I slowly developed a technique that allowed me to walk across that 20-foot span from one column to the next, step by step on my 6” wide structural beam “sidewalk.” I would stand with my back tightly pressed against a column as I studied the column that was my goal. I would search and search my goal until I could find a visible flaw or mark in the steel where I could lock my eyes. Looking down was death. Once I spotted my goal I would begin to slow my breathing and my heart rate so that I could maintain my focus on that distant spot. When everything seemed to be under control, step one. Followed by step two, three and however many steps it took until I reached that far goal. Never looking down, just staying focused as I moved forward.

After my first couple of days, I thought I had learned a valuable lesson. Picture your goal, stay focused and move forward. But that was just the beginning.

Up in that structural steel with this rookie engineer were veteran and seasoned ironworkers. They would run around up there like they really were on sidewalks. And they were often bored while waiting for the next structural member to be lifted to them by the nearby crane. Bored people look for entertainment. I was entertainment!

Noticing that I had gained a little bit of confidence in my approach to walking steel, they decided to shake up my world a bit. One day as I had completed my routine and was about a third of the way across the beam, an ironworker slid down the column I had targeted and began walking toward me. Now I stood about halfway across the beam, facing a smiling, unshaven, cigar-chomping ironworker with my target column nowhere in sight.

Before going up in the steel I had been taught how to pass someone in these circumstances but certainly never thought I would be using the teaching. The technique required us to get toe-to-toe on the beam, lock each other’s wrists, lean back until our weights were perfectly balanced and then begin a slow swivel keeping our toes on the beam until we were now on opposite sides. In the middle of that process, each of our bodies is suspended over nothingness, 200 feet in the air.

Once we completed our maneuver, the ironworker bid me a good day and walked off laughing in the other direction. I was left with racing breath, heartbeat and a need to find a new focal point so I could make it back to the column. The wrong column because I was now facing in the opposite direction.

Trust your teammates

After I gained some confidence in the maneuver, I thought I had learned the real lesson, trust your teammate. If at any time during that maneuver either one of us had lost trust in the other and tried to take control, the result would have been death for both of us. It amazes me even more now that the ironworker put his life in my hands!

Balance

After all these years I think the real lesson is balance. It doesn’t stand alone: you must be focused on a goal and without trust, you’ll always fall short but my real goal in those situations was to maintain balance. I’m going to start a series on balance and how important it is in many aspects of teams, leadership and culture but I wanted to share my personal journey with you first.

Balance, Balance, Balance.

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Short Book Reviews

Changeable

by Ron Potter January 1, 2018

Ron’s Short Review: You have to dig through this one a bit to find examples of how this works at work. Our author focuses a lot on home and school. But the bottom line is: collaborate, collaborate, collaborate. This is the power of Teams.

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Blog

Top 10 Posts of 2017 – Part II

by Ron Potter December 28, 2017

We’re recapping some of the most popular posts of 2017. Today we dig into posts 5 through 1.

5. Myers-Briggs In-Depth: Attending and Perceiving: Sensing vs iNtuition – Part II

Most successful business people have figured out that they need to balance this function. This balancing act most often takes the form of a trusted partner, colleague or consultant.

Continue Reading…

4. Being Humble is Being Down to Earth

It doesn’t seem to make much sense, but truly great leaders are humble.

The problem comes with how the word is normally used: Humble is thought to mean shy, retiring, unobtrusive, quiet, unassuming. Being humble can seem weak or, horrors, even borrrrrrrriiiiiiinnnnngggggg.

What does it really mean to embrace humility?

Humility is derived from the Latin word humus, meaning “ground.” One way to describe truly humble leaders is that they have their feet on the ground.

Continue Reading…

3. Myers-Briggs In-Depth: Judging vs Perceiving

I have set up the following two signs in a team meeting:

  • I have to get my work done before I can play.
  • I can play anytime
  • I then ask the team to position themselves along the spectrum between those two signs. Once positioned it almost always correlates between their Judging vs Perceiving preference on this scale.

    Continue Reading…

    2. Absurd!: The More We Communicate, The Less We Communicate

    People don’t want more information; they want more meaning. What does this mean? How should we interpret these numbers? Give us meaning. Tell us stories. Help us understand.

    Continue Reading…

    1. Character vs. Competence

    Bob Quinn in his book Deep Change introduced us to the concept of the “Tyranny of Competence.” This is a person that is so good at the skills of their job, leaders will tend to overlook their other flaws in character. They assume the character flaws would never cause enough negative issues to overcome the positive impact of being really good at their job.

    Don’t ever think that. The destruction caused by lack of character is always greater than the competency provided.

    Continue Reading…

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Blog

Top 10 Posts of 2017 – Part I

by Ron Potter December 26, 2017

For the rest of the year, we’ll be looking at the top posts of 2017. Today we dig into posts 10 through 6.

10. Balancing Innovation and Execution

At some point, every leader seems to grapple with the balance between innovation and execution. Many leaders struggle with the notion that one great idea will save the day for the organization. Others spend an inordinate amount of time focusing on “getting out the laundry” and not on new ideas.

Continue Reading…

9. Opposite of Victim

Someone asked me the other day what was the opposite of the victim mentality. That ignited a lively dialogue which came to the conclusion that Creativity is the opposite of victim mentality. Isn’t that a great picture? If we eliminate policies, procedures, governance, or leadership styles that create or assume a victim mentality, we unleash creativity. Although my work is focused on leadership within corporations, the first thing that came to mind was our law makers.

Continue Reading…

8. You can’t fix culture

I named my company Team Leadership Culture because those were the three elements that made a company great. You can think of those three elements as a triangle: Team and leadership at the base of the triangle, culture at the top. If you have not taken the time to build great teams and great leaders, a great culture is not going to develop.

Team is the most important. With a great team, lots of wonderful things can happen, sometimes even with mediocre leadership. However, great leadership without a good team almost always fails.

Continue Reading…

7. Myers-Briggs In-Depth: Deciding: Thinking vs Feeling – Part I

Most (business) people react negatively to this “Feeling” function and will associate with the Thinking side rather than the “touchy feely” side. While this is a complete misconception, it drives a very strong bias to the Thinking side. In my data base of corporate leaders that I’ve gathered over the last 25 years, roughly 85% identify themselves with a Thinking Preference and about 15% with a Feeling Preference. This is far outside the parameters of the other functions.

 

6. Qualities of a Caring Leader: Confrontation

Part of leading is confronting people and urging them toward better performance.
Confrontation does not involve giving a report on another person’s behavior. It means offering feedback on the other’s role or response. Its goal, in the business environment, is to bring the employee, boss, or peer face to face with issues (behavior, emotions, achievement) that are being avoided.

Continue Reading…

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BlogTrust Me

Team Vision

by Ron Potter December 4, 2017

Abraham Lincoln united his followers with the vision of preserving the Union and abolishing slavery. Lincoln successfully gathered people to his vision, based on a strong set of personal values, and he accomplished an incredible feat. How was Lincoln able to do this? How is any leader able to set vision into reality?

Consider the following suggestions:

Establish a clear direction

Have you ever taught someone to drive a car? As teens learn to drive, their first instinct is to watch the road directly in front of the car. This results in constant course correction—the front wheels turn sharply as the car swerves from roadside shoulder to the center divider, back and forth. When you approach a curve, the swerving worsens! But when young motorists learn to look as far down the road as possible while they drive, the car’s path straightens out. They are then able to negotiate corners, obstacles, and other dangers much more smoothly. A distant reference point makes the path straighter.

Focus your attention

We often focus on too many methods and alternatives. Building vision means focusing our attention on that vision. Focus is necessary so that lower priorities do not steal time from the central vision. If the vision is deeply planted in your heart and mind, you can proactively, rather than reactively, respond to outside forces and issues.

Articulate values

Leaders need to clearly express their inner values. On what values is a vision based? Team members need to know—and leaders need to share—this basic insight. People knew that Abraham Lincoln was a man of integrity, honesty, hard work, and fairness. These basic values supported his vision of a unified country.

Enlist others to help with implementation

In his book Leading Change John Kotter writes:

No one individual, even a monarch-like CEO, is ever able to develop the right vision, communicate it to large numbers of people, eliminate all the key obstacles, generate short-term wins, lead and manage dozens of change projects, and anchor new approaches deep in the organization’s culture. Weak committees are even worse. A strong guiding coalition is always needed—one with the right composition, level of trust, and shared objective. Building such a team is always an essential part of the early stages of any effort to restructure, reengineer, or retool a set of strategies [or, I may add, move a vision to reality].

Communicate, communicate, communicate

Leaders who want to create and implement a vision need to start a fire in the belly of the people they lead. They need to use all available forms of communication to get the word out. It is akin to brand management. A company that wants to launch a new brand will use every form of communication available to get people to try the new products. The same is true with implementing a vision. Leaders cannot overcommunicate what they see in the future.

Empower followers

In order to implement a vision, leaders need to encourage clear buy-in from the people. This requires moving beyond communication to collaboration. The goal is to develop a supportive environment and bring along other people with differing talents and abilities. It also means that when the followers truly understand the vision, the leader needs to step aside and let them do the work to “produce” the vision. The leader needs to give them the authority and responsibility to do the work necessary in order to bring his or her vision to fruition.

I witnessed a meeting recently in which the leader brought together a crossfunctional group to brainstorm some marketing campaign ideas for the company. People from different departments assembled and were led through a planned exercise on corporate marketing focus for the following year. The best idea came from a person far removed from the marketing department. She quite innocently blurted out just the right direction and even suggested a great theme for the entire campaign.

If the leaders of this organization had simply called together the “marketing types,” they would have missed a tremendous idea. Or if the leader had done the work alone and not opened it up to input from others, he might not have secured the necessary buy-in from the staff to implement the project. Studies show that when people understand the values and are part of the vision and decision-making process, they can better handle conflicting demands of work and higher levels of stress.

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BlogTrust Me

Mentoring the Team

by Ron Potter October 30, 2017

Is it possible to have a somewhat formalized mentoring program in an organization or for one person to mentor large numbers of people? It depends.

I am not a fan of highly structured corporate mentoring programs. In reality, these large, generic approaches are often too loose and impersonal to give the life-changing attention we advocate. Developing others is work, some of the most challenging work any of us will ever do. Leaders must be ready to stick with it through thick and thin.

A solid mentoring culture will not exist with just a “pretty face.” Trust takes a huge blow if you promise to mentor people but fail to follow through over the long haul.

So is mentoring even feasible in a flat organization in which a leader may have eleven to fifteen direct-reports? Our advice is to be careful. Your only reasonable hope is to approach the task with a broader focus on “team.”

Bo Schembechler, the great former coach of the University of Michigan football team, was once asked on a radio talk show how he was able to sustain a winning program over so many years when such a large percentage of his best players graduated each year. His response was, “X’s and O’s are fun, but if you want a winning program, you have to get out with your players and build a team.”

Coach Schembechler clearly understood the dynamic and need of mentoring and building a team. His entire mentoring efforts were driven to build teamwork and team execution. He probably felt that his assistant coaches could individually mentor certain players under their care. However, as head coach, Bo Schembechler mentored all of the football players on how to be a successful team. He did it by focusing attention away from individual needs to the greater needs, goals, values, and vision of the team. He did not intend to build individuals; he intended to build a unit.

Leaders are meant to lead teams, not individuals. Team mentoring continues this purpose.

Too often I have worked with leaders who don’t feel it’s their job to build a team. Their attitude is that they have great people on the team; they are all successful, mature adults and will get along just fine. Wrong. Coach Schembechler understood the value of actually building a team that eventually would win the Big Ten championship. It would be the team that carried on the Michigan values to the next set of incoming freshman. Building a team was the key to sustaining success over a long period of time in spite of constantly changing team members and conditions.

The ultimate message of mentoring is to nurture positive people. Team mentoring nurtures positive cultures. We trust in people. We trust in ourselves and focus on helping and teaching. What changes do you need to make to be a great mentor?

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BlogTeam

Are you headed back to the office?

by Ron Potter September 7, 2017

Years ago, I named my company Team Leadership Culture. To me, that described exactly what needs to happen in corporations to get things humming.

  • Building great teams is the foundation to success
  • Developing Leaders to grow and direct the teams and create more great leaders
  • Both lead to a culture that will sustain the success over the ups and downs of daily business

Without the trust and respect that it takes to build teams, you never develop great leaders and have no hope of creating a positive culture.

Decades ago, Alvin Toffler wrote an amazing book titled Future Shock. Wikipedia describes the context of the book like this. “He believed the accelerated rate of technological and social change left people disconnected and suffering from “shattering stress and disorientation”—future shocked.

I’m not technology averse. In fact, quite the opposite. My grandson was laughing at me the other day as I explained how I carried my 35 pound Osborne portable computer through airports in the 80’s. I purchased my first Blackberry “smartphone” three months after they hit the market in 1999. I’ve been riding the wave of technology advancement since the day Toffler published his book.

But, with this advancement of connected technology, I’ve also seen the deterioration of teams.

Every year teams seem to become more remote and global. Without the technology available to them today they couldn’t function at all. But, the one sentence that remains stuck in my head from Toffler’s book is “High Tech. High Touch.” His point was that as technology took over, it would require even greater human connection to make it all work.

From a very practical standpoint, I have observed remote and global teams that get together face-to-face at least twice a year to talk about the human side of their team work seem to advance faster and farther than any other team.

Some teams try for more times a year and few of them make it but scheduling often makes that difficult.

Other teams either commit to twice a year and don’t make it or are so deceived by the need to accomplish “real” work while they’re together that they give insufficient time to building team. These teams never advance and often deteriorate.

A recent Wall Street Journal article really caught my attention because of this experience. “IBM, a Pioneer of Remote work, Calls Workers back to the Office.” Even though IBM has been a leader in remote work throughout this century, workers were given 30 days to decide. Move to a company-maintained office or seek employment elsewhere.

Why would the leader of remote work decide to lay down such a stark edict? High Tech. High Touch.

They had accomplished the High Tech portion of the formula. They even marketed their services as “the anytime, anywhere workforce.” But they missed the High Touch portion.

Teams simply don’t work if there is low trust. Trust makes it all work. You can’t develop trust electronically. You need to:

  • Look people in the eye
  • Shake their hand
  • Put an arm around their shoulder
  • Laugh some
  • Cry some

Without High Touch, it just doesn’t work.

Are you going back to the office? IBM workers are. You should be also. At least on a regular enough basis to build Trust. It’s the foundation for all collaborative efforts.

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