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Tag:

Strategy

BlogCultureCulture Series

Culture – Mission: Strategic Direction and Intent

by Ron Potter August 15, 2019

Strategic Direction and Intent is the last element of the Mission quadrant of great cultures.

The Strategy is different than the Vision.

  • Strategy is a plan
  • Tactics are how the plan will be executed
  • Vision is the end-result

We talked about the Vision and the Goals and Objectives (Tactics) in the last two blog posts.  This section is focused on the strategy to accomplish the goals to reach the vision.

A culture survey doesn’t focus on what the strategy is.  The strategy is different for every company, every division in the company and every team depending on the skills available.

What makes up a good strategy?

Therefore, a strategy in a corporate culture must focus on

  • Purpose
  • Meaning
  • Impact
  • Game-Changing
  • Clarity

Impact and Game-Changing

One question on the Denison Culture Survey seems to hit many of these points directly.

Our strategy leads other organizations to change the way they compete in the industry.”

Now that gets at the heart of a great strategy.  Is it forcing other people in the industry to change their approach?

Strategy should never be about making money.  As we stated earlier, money is a result.

Strategy isn’t about being the best at something.  This goals usually leads to better, cheaper, or faster.  There’s an old joke about a sign hanging in a shop window proclaiming “Better, Cheaper, Faster.”  But the second line on the sign went straight to the heart of the matter.  “Chose any two!”  Someone will always be better, cheaper, or faster.  Being the best at any one or two is not a strategy.  It’s merely your value proposition.

But a strategy that gets the competition thinking about how they’re going to compete has a real impact.  It’s a game-changer.  It shakes up the industry because no one ever thought about doing it that way.

The list of game-changing innovations in my lifetime is incredible.  There are two that I closely relate with because they corresponded to significant moments in my life.

  1. The Transistor.  It was invented the year I was born.
  2. The programable Microprocessor.  It was invented when I graduated from college.

Those two in particular lead to other game-changing innovations such as Mobile phones (massive computers that happen to make phone calls), DNA, LED, GPS, Digital Photos, FAANG (Facebook, Apple, Amazon, Netflix, Google) almost everything in our daily lives.

I get it that you may be thinking at the moment, “What do the FAANG companies have to do with us?”  We make glass jars.  We make cereal.  We make rubber tires.

But there is a constant revolution going on in each of these industries as well as others.  Every industry and company is vulnerable to innovation and change.  Is your strategy leading you to be the disrupter or the disrupted?

Purpose and Meaning

In the first year of my consulting career, I was in real trouble.  I was coming to the end of my initial resources with no clients or even clear prospects.  When my wife asked if I was supposed to be doing something else, my answer was “No.  I believed I’d been called to this work.”

For me, helping leaders build great Teams, Leadership, and Culture was very meaningful and had a purpose.  That doesn’t mean I was immune to failure, but that strong sense of being called to this work helped me persevere through the difficult times.

Does your strategy have that kind of purpose and meaning?  Does it drive people to work through those difficult times when it might be easier to give up?  Are people excited about getting to work, so see if they can accomplish the strategy and see how that might change the world?  Does your strategy have meaning and purpose?

Clarity

Just like the other two elements of Mission, Strategic Direction and Intent must be clear, crisp, and concise.  With large organizations, each division must be clear about how they may need to sub-optimize their portion at the moment to achieve the overall mission of the company.  Is there enough clarity of the overall goal that people understand why they can’t have the resources they need at the moment to reach the ultimate corporate vision?

Hitting on All Cylinders

  • Impactful and Game-Changing
  • Purpose and Meaning
  • Clarity

Powerful strategies have all three.

  • Two out of three?  You might tread water.
  • One of the three?  You’ll lose ground.
  • Three out of three?  This is going to be fun!

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BlogCulture

Title Unknown

by Ron Potter July 27, 2017

I never could decide what to title this blog post:

  • The Chicken or the egg: Which came first?
  • Insanity: doing the same thing over and over again and expecting different results. – Albert Einstein
  • Culture eats Strategy for Breakfast – Peter Drucker (attributed)

With one of my clients (but certainly not just one) we had just concluded our third Culture Survey over a span of about four years. And the results continued to decline. Every year, the culture results were worse than the previous year and every year the reaction by the leadership was the same “Let’s take the survey again next year. We’re sure the results will improve.” Insanity: doing the same thing over and over again and expecting different results. – Albert Einstein

I thought I had my title. But wait, there’s more.

When I suggested that we need to spend some time on the leadership issues that are causing the culture results to drop year-over-year, the answer I received was “We’ll get to that soon but right now we need to dedicate our (precious) leadership time to developing our long-term strategy.” “Culture eats Strategy for Breakfast” – Peter Drucker

Once again, I thought I had my title. But wait, there’s still more.

When I pressed the issue that culture work needs to come first, the answer I received “Look, good cultures are the results of good performance. If we get our long-term strategy right and executed we’ll have great financial results and everyone will think the culture is great.” The Chicken or the egg: which came first?

And there’s the third title for this post.

Which does come first? When I first met Dan Denison, he had recently published “Corporate Culture and Organizational Effectiveness.” Since then the Denison Consulting Group has continued to grow and refine their Denison Organizational Culture Survey (DOCS). Recently Forbes Magazine wrote an article about research done a few years ago and published in the Journal of Organizational Behavior. Results from cross-lagged panel analyses (survey speak 😉 indicate that culture “comes first,” consistently predicting subsequent ratings of customer satisfaction and sales.

Culture comes first. Culture eats Strategy for Breakfast. Stop pushing for better results and ignoring the culture.

The purpose of leading a company is to build great teams that allow the best in everyone to rise to the top, grow as leaders and grow other great leaders and to create a culture that inspires innovation, contribution, and drive. Team, Leadership, and Culture. Focusing on results first doesn’t work. Results happen because of great people thriving in great cultures.

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BlogCulture

Hope is Not a Strategy

by Ron Potter November 19, 2015
Source: Dave Hogg, Creative Commons

Source: Dave Hogg, Creative Commons

Forbes Leadership contributor John Baldoni recently published an article titled “Don’t Let Your Team Become Like The Detroit Lions”

I’m from Michigan and have lived most of my life here.  When I was a young lad of nine, the Lions won their last championship.  In the over 50 subsequent years, the Lions have not won a single playoff game.  For me, hope was lost a long time ago.

John Baldoni offers three lessons to avoid becoming the floundering dysfunctional organization that I’ve watched my whole life:

Evaluate Talent

“Seek to understand who they are as people and what they want to achieve now and in the future.”  You’re hiring human beings, not human doings!  Hire people for their character and values and their fit in the organization.  Knowledge and talent are always needed but if they’re not quality human beings there will be no value in the long run.

Develop Your People

“When you bring new people on board you need to groom them and provide them with opportunities to succeed.”  Part of that responsibility is integrating them into the team.  Leaders all too often under estimate the impact that a new member has on a team or how much effort it takes to develop the trust so that a new member can be successful. Build great teams!

Respect Your Customers

Peter Drucker wisely counseled, ‘The purpose of business is to create and keep a customer.  Spend time getting to know their needs as well as their desires.”  I watched one of my clients several years ago lose their most important customer even when they had the greatest “customer satisfaction” rating. The problem was that my client had developed this customer satisfaction rating internally based on what they thought the customer wanted.  But, they never set down with the customer and asked them what was most valuable about the relationship. Don’t assume you know the customer’s needs. Ask them.

Hope is not a strategy.

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