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Humility

BlogTeam

Winning Shelters Mistakes

by Ron Potter December 10, 2015
Source: BiblioArchives, Creative Commons

Source: BiblioArchives, Creative Commons

A top NFL quarterback said today (commenting on their perfect season so far)…

“Winning shelters a lot of things we’re doing wrong.”

That one really hit home for me.  I see this so often in the corporate world. When things are going even reasonably well there just doesn’t seem to be the will power to handle the tough issues.  All too often leaders simply agree to disagree which drives deep wedges down through the organization (for more on that thought – see Consensus: The Split at the Top).

That doesn’t seem so hard, just stop agreeing to disagree and solve you’re differences. But it sure is when things are going well.  Everyone feels entitled.  Their division or team is working well and hitting the numbers.  What they’re really saying is that… “Until I’m failing (or at least struggling) you can’t make me change the way I’m being successful just because it’s not working for someone else.”

Here’s where the game of football makes it easier to see.  In football you know whether you’re winning or losing after each series of plays.  It becomes more obvious after each quarter.  And in 60 minutes you get your final score card.  It’s obvious and it’s quick.  Not so much in the corporate world.  You may go years before you actually get that concrete score that says you’re winning or losing.  Or at least that’s the way it used to be.  Not anymore.  I’ve seen some of my corporate clients suffer great change in fortunes in a matter of few years and in some cases a matter of a few quarters.

  • Mergers and acquisitions that turn sour very quickly.
  • Putting off investing in new products or markets for too long.
  • Not building a culture of innovation or unwilling to cannibalize their own product or market because of the success of the existing product.

I don’t need to invent the list, you can read about it almost every day in business topics on the internet, magazines, newspapers or books.

What I do see consistently through it all is a lack of willingness to put in the time, energy and pain to actually build a team.

A team that trusts each other.

A team that listens and learns from each other.

A team that is willing to take chances and go out on a limb with each other.

A team that is willing to challenge each other in a trusting way.

This stuff is hard work.  It doesn’t happen easily or naturally.  Those leaders who are unwilling to tackle this issue, especially when things are going well, will surly see the painful consequences.

“This team is tremendously tough, we rely on each other. We’re a ‘Band of Brothers’ when we go on the road, and we know that if you give us one inch we are going to take it. We’re a ‘Band of Brothers,’ and I trust these boys to a ‘T,’ and we prove it every time we get out on the field.”

Sorry, another football quote.  This one by James Ross a linebacker for the Michigan Wolverines.  Many of these guys have played together for two or three years.  But under their new head coach, they’ve become a team.

Building teams makes a difference.  Building a team helps you survive when things aren’t going so well.  Building a team doesn’t allow you to agree to disagree when things are going well.

Success camouflages a lot of bad things. – Team Genius

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Short Book Reviews

Memoir of Col. Benjamin Tallmadge

by Ron Potter December 1, 2015

Memoir of Col. Benjamin TallmadgeRon’s Short Review: Benjamin Tallmadge was George Washington’s spy master during the revolutionary war.  He wrote this as a memoir to his children.  Short read (less than 100 pages).  Fascinating.

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BlogTeam

3 Keys to a Great Team

by Ron Potter September 3, 2015
Source: Petras Gagilas, Creative Commons

Source: Petras Gagilas, Creative Commons

We celebrated the life of a great team builder recently. Dr. Carl was 83 years old when he passed away. Carl, as we comfortably called him, was our family doctor for many years who cared for us through minor illnesses and major auto accidents.

The overflowing crowd at the church came from the many circles of Carl’s life. His family including his wife and sister, three kids with their spouses and many grand children laughed and cried at the memories of their husband, brother, dad and grandfather.

And yet the room was filled with friends, colleagues from the medical community, patients like ourselves, members of the police department and members of his local church.
And while we might not consider the hundreds of people at that church today a traditional team, we feel like a team. Carl’s team. What was it about Carl that made us all feel close to each other today, even if we had never met before?

As the pastor began to share, often through tears of his own, he began to emphasize three major traits of Carl that seemed to come through loud and clear over a lifetime:

  1. Humility
  2. Kindness
  3. Patience

Humility

Humility is the foundation and bedrock of any great leader. We called him Carl. He was comfortable with that. He didn’t insist that it be “Dr. Such-and-such”. It was Carl. He was there to help.

Kindness

Exhibiting kindness. Carl did not merely deal kindly with you as a patient, but with you as a human being. We don’t give kindness enough credit in building great teams. If you desire a great team, care for them greatly.

Patience

“Well, he was working on patience,” as the pastor said, but as you listened to the stories, the impatience was with himself or things or circumstances, not people. He was always patient with people.

We were part of a great team today and it felt good!

Have you thought about humility, kindness and patience being tools of a great team building effect? If you haven’t, you’ll never be a part of that great team.
Tell us your stories about how one or more of these tools have been used (or abused) on your teams.

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BlogTeam

Step Back from Knowing

by Ron Potter August 13, 2015
Image source: Jin Choi, Creative Commons

Image source: Jin Choi, Creative Commons

We’ve talked about stepping back from doing. It takes a pause, a break, getting away from the dialing routine of doing in order to give yourself a chance of even writing the right questions. But how about stepping back from knowing? This actually takes courage and trust. (This concept is also discussed Warren Berger’s book, A More Beautiful Question.)

Expect All the Answers?

I’ve worked with one fortune 200 company through four CEOs. While each one has been very different from the previous one, they all have had super qualities of their own that served the company well during their tenure. However, through all of their differences, there have also been a consistent pattern in their culture that each of them has upheld. They expect their subordinates to know all the answers. The COO is expected to know the production rate on any line anywhere in the system. The CFO is expected to know the financial numbers from every level of the organization from around the globe based on last night’s results. And on and on and on.

Step Back from Knowing in Order to Compete

Over the years, this operational excellence has served the company well. But things are changing rapidly with customers, consumers, competitors, etc. And I’m afraid this inability to step back from what they know may keep them from competing well in the future. Their investors are starting to think so.

It Takes Courage

So where do we find the courage to step back from knowing. In the culture described above, it can be fatal to admit you don’t know an answer. It’s even crippling to say “I’ll find out and get back to you.” And because of that, peers tend not to question each other. This inability to question each other leaves a very low level of trust.

An Attitude of Quick Learning

I’ve covered in previous blogs the concept of a quick decision mentality vs a quick learning mentality. Quick deciding suppresses questions or any discussion that would seem to slow down or delay a decision. Quick learning, however, encourages questions. Naïve ones at that. It encourages people from different functions to question each other and to question basic assumptions. It opens our minds to new perspective, It requires us to be vulnerable, open, and genuine about what we know and don’t know. And more importantly, even when we do know, realizing that an outside naïve perspective can reveal things about our business in a way we never thought about before.

Requires a Trusting Team

The only way to be able to step back from knowing is to build trusting teams and then get away from the business a couple times of the year to step back from doing and step back from knowing.

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Short Book Reviews

Humilitas

by Ron Potter July 30, 2015

HumilitasRon’s Short Review: You’ll have to read the book to get all the great advice on the power of humility but here is Dickson’s great summary of the concept, “the humble person is marked by a willingness to hold power in service of others.”

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BlogLeadership

Evolving Wisdom Institute

by Ron Potter July 16, 2015

4404847454_0c83c68cac_zAn article in the paper today mentioned a person and her credentials as a faculty member of the Evolving Wisdom Institute. Now, I know nothing about the person or the institute so this is not a comment on what they do or who they are. But the two words, “evolving institute” seem to be an oxymoron to me. Wisdom is considered one of the four cardinal virtues. Plato identified the four cardinal virtues in The Republic. Aristotle’s Rhetoric lists the virtues including wisdom. Thomas Aquinas is associated with wisdom and of course there is the entire book of Proverbs (from Latin: proverbium: a simple and concrete saying that expresses a truth based on common sense or the practical experience of humanity).

Wisdom doesn’t seem to evolve. Wisdom is solid and stable and is continually being re-discovered with every new study on human nature. It seems to me that every time a new business book or research study comes out (Starting with the granddaddy of them all: In Search of Excellence) they end up discovering the:

  • best leadership or
  • best business practices or
  • amazing brain research or
  • studies on human nature,

they always point back to what these ancient philosophers and writers have been telling us for thousands of years. Wisdom has been the same throughout the history of man. Don’t assume it is evolving and you need to figure out where it’s going next. Assume your evolving with new ideas and assumptions (many of them good.) But periodically you need re-ground yourself in and re-discover the ancient wisdom and four cardinal virtues. They will always make you a better leader.

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BlogLeadership

How to Mentor

by Ron Potter July 6, 2015
Image Source: Allstar/Cinetext/WARNER BROS Allstar/Cinetext/WARNER BROS/Allstar/Cinetext/WARNER BRO

Image Source: Allstar/Cinetext/WARNER BROS Allstar/Cinetext/WARNER BROS/Allstar/Cinetext/WARNER BRO

The opportunity to mentor exists in every setting where people need to draw on one another’s talents to accomplish a goal.

Frank Darabont, director of The Green Mile, reflected on Tom Hanks’s selfless commitment to helping rising actor Michael Duncan achieve his best:

Fifteen, twenty years from now, what will I remember [about filming The Green Mile]? There was one thing—and I’ll never forget this: When [Tom] Hanks was playing a scene with Michael Duncan…

As we’re shooting, [the camera] is on Michael first, and I’m realizing that I’m getting distracted by Hanks. Hanks is delivering an Academy Award–winning performance, off-camera, for Michael Duncan—to give him every possible thing he needs or can use to deliver the best possible performance.

He wanted Michael to do so well. He wanted him to look so good. I’ll never forget that.

In 1999, Michael Clarke Duncan was nominated for an Academy Award in the Best Actor in a Supporting Role category. Tom Hanks, however, was not nominated.

Starting the Process

Here, then, are some thoughts on how to begin mentoring others:

First, the best mentoring plans focus primarily on character development and then on skills. As Jim Collins reports, “The good-to-great companies placed greater weight on character attributes than on specific educational background, practical skills, specialized knowledge, or work experience.”

Second, we see many mentoring attempts fail because the participants do not sit down together to discuss and set boundaries and expectations. The process flows much better if the participants take time to understand each other’s goals, needs, and approaches than if they take a laid-back, let’s-get-together approach.

Any mentoring relationship should start with a firm foundation of mutual understanding about goals and expectations. A mentoring plan should be constructed by both individuals, even if it calls for spontaneity in the approach. Nothing is more powerful than motive and heart. Both of the people involved need to fully understand what is driving each of them to want this deeper experience of growth and commitment.

Need a Mentor Yourself?

Research has shown that leaders at all levels need mentoring. Even though you may be mentoring others successfully, you need a mentor too.

There are two issues that we want you to be especially cognizant of:

  • Vulnerability. You must open yourself up to your mentor by being “woundable,” teachable, and receptive to criticism. The essence of vulnerability is a lack of pride. You cannot be proud and vulnerable at the same time. It takes a focus on humility to be vulnerable.
  • Accountability. Commit yourself wholeheartedly to your mentor (or protégé) and put some teeth in the relationship by establishing goals and expected behavior. Accountability should include:
  • Being willing to explain one’s actions.
  • Being open, unguarded, and nondefensive about one’s motives.
  • Answering for one’s life.
  • Supplying the reasons why.

Like vulnerability, accountability cannot exist alongside pride. Pride must take a backseat to a person’s need to know how she or he is doing and to be held accountable by someone who is trusted. People who are accountable are humble enough to allow people to come close and support them, and, when they drift off course, they welcome the act of restoration without the pride that says, “I don’t need anyone.”

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BlogLeadership

Letting Go: Embracing Failure

by Ron Potter June 8, 2015
Image source: John Athayde, Creative Commons

Image source: John Athayde, Creative Commons

Developing your own untapped and unrefined potential is a bit like remodeling an old house: First, you have to tear out some things—like pride or extreme self-sufficiency or bullheadedness or trying to overcontrol people or ___________ (fill in the blank with some attitude or behavior of yours that makes you say “ouch!”). Today I’ll continue the discussion of letting go of perfection and look at embracing failure.

Letting go will often appear counterintuitive. Let’s imagine you are grasping a rope that is dangling you from a window of a three-story house, which happens to be on fire. Hanging on for your life makes sense only until the firemen come and are stationed below to catch you. Now it makes sense to let go.

Setting the Bar

Rather than setting unrealistic expectations, leaders should expect people to fail and be ready to forgive and move on. Leaders can help an organization learn from its mistakes and push ahead to new innovation and creativity. This idea has been referred to as “failing forward.” People learn from each failure, and the lessons learned are quickly channeled into modifying the plan, design, or strategy.

One of my clients is especially good at learning from failure. This man never seems to be interested in who is at fault but is simply interested in what the current situation is and how to move ahead. That keeps the situation positive as well as focused on learning and making improvements. The person who made the mistake or failed is not forgotten but is mentored and developed for future growth. Or at times the person who failed is assisted in finding another job elsewhere in the company or even with another firm where there’s a better chance for personal success. But the failure is always seen by this effective executive as a learning opportunity rather than an occasion to assign blame.

The irony is that seeking perfection and setting ridiculously high expectations is almost a guaranteed means of lowering performance. It makes everybody uptight. And people “playing tight” are mistake-prone. Failing may become the norm.

You don’t want yourself or others to become dispirited, unable to create or innovate because something deep inside whispers, “What’s the use? I’ll fail anyway.” The way out of this trap is to win some small victories so that confidence returns. Small successes, as they accumulate, can morph into large victories and help restore individual and team trust.

The Flashback Failure

Some leaders are stuck in the past. They may have won big “back in ’09,” and now that shining moment is enshrined in their mental hall of fame. A huge past mistake can have the same result; leaders no longer trust their judgment and can’t move ahead boldly.

Rather than dwelling on past mistakes, leaders need to use those experiences to create new and different solutions.

Do yourself a favor and don’t just become acquainted with failure: Make it your friend.

Get a Grip—Let Go!

Every leader is constantly making choices. Is there a way to make more correct turns at each crossroads we encounter instead of taking long, circuitous routes that cost us time and productivity?

Of course the answer is yes. In fact, once you grasp the concept of letting go, you will be well on your way to successfully developing great qualities in yourself and others.

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BlogTeam

Idiots and Nobodies: Gaining New Perspective

by Ron Potter May 7, 2015

“I’ve learned more from idiots and nobodies than from professionals of this or that.”
–Henry Miller from his book, On Turning 80

Photo Credit: Matthew Hoelscher, Creative Commons

Photo Credit: Matthew Hoelscher, Creative Commons

I certainly don’t work with idiots or nobodies. The people who are successful at the top of corporations where I work are energetic, and highly motivated. But I find something very interesting about Millers quote.

The etymology of the word “idiot” says: “From Ancient Greek’s idites, a private citizen, one who has no professional knowledge, layman.”

If we put Miller’s quote together with the etymology, it suggests that we learn more from the non-professional non-expert than we will from the pro.

Now on the surface that’s ridiculous. Our experts and pros spend years and careers understanding aspects of our business world. There are times when I feel like I need every brain cell I can muster just to hang on to a casual conversation between two experts on a given topic.

But here’s the kicker: our world is changing, shifting, and evolving rapidly. The things that I was an “expert” in 20 years ago in the computer industry are essentially worthless and meaningless today. Now, that’s not to say that our experts and pros don’t grow and develop and evolve as well. They do. But by becoming experts we’ve seen it all; We know what to expect; We know how things work. And therein lies the problem.

We may need Innovation more than Experts

When we need innovation or change or we’re facing a disruptive event in our industry, we often have to take new perspectives or think about our business in totally new ways. Experts become victims of their own knowledge. When our brain has an expectation of what we’re going to see, we miss all kinds of interesting things going on around us.

There’s a wonderful experiment where the participants are asked to view a video of two teams in a gym bouncing and passing a basketball. The participants are given the assignment of counting how many passes are made by one of the teams. While watching the video and accomplishing their task, the majority of participants miss the fact (completely don’t see it) that a man in a gorilla suit walks right through the middle of gym. They were too focused to see the bigger picture.

To see things differently and gain new perspective, bring in some idiots (not professional knowledge) and nobodies and listen to them. They’ll see the gorilla in the room when the pros won’t.

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BlogLeadership

Letting Go of Bad Attitudes – Part I

by Ron Potter May 4, 2015
Photo credit: Graham Evans, Creative Commons

Photo credit: Graham Evans, Creative Commons

Many leaders would rather get and keep a grip than lose their grip. But if you want to build trust with others, you need to have the ability to let go. The discussion here is not about delegation. It concerns letting go of personal qualities that build walls not only between you and your team but also within yourself.

Letting Go of Bad Attitudes

If you want to grab hold of the eight energizing, productive principles we advocate in our book Trust Me, you must first let go of some bad attitudes.

Pride

Pride is pure selfishness. A proud leader’s mind is closed to new truths; he or she is unteachable. It causes inflexibility and resists change.
Pride is a focus on us rather than on the development of other people. Pride causes a destructive competition between our team members and us, and between their ideas and ours. It forces us to fight for our ideas and our ways just for the sake of winning the argument, not for the development of the organization or other people.
The opposite of pride is humility. Humility is self-effacement rather than self-advertisement. It focuses our attention away from ourselves and onto other people and their development. It involves being flexible enough to listen and be taught by others. It means allowing other people to generate new ideas and supporting those ideas even if they fail. It is realizing that the whole team, organization, or business unit is not dependent solely on you.
Pride is a wall; humility is a gate.

A Judgmental Attitude

Another bad attitude leaders must rid themselves of is a judgmental attitude toward others—
Judgmental leaders are negative and critical. Inside they may be angry or suffering from insecurity and low self-esteem. The result of this kind of attitude is a group of employees and team members who are afraid to act.
The judgmental leader needs to learn to become a developer, a builder. To fulfill this role, the leader needs to behave nonjudgmentally. In order to do that, he or she must respect, understand, accept, believe, and hope in subordinates and all team members.

Uncontrolled Will

An uncontrolled will is a negative force that is rooted in a deep stubbornness and an attachment to personal (and immediate) gratification, mostly at the cost of the development of others. Leaders with uncontrolled wills avoid committing to common values or ideals beyond their own. Rather than a stubborn will, we need a focused will that centers on development, goals, and productivity.
Keeping our egos in check and our wills under control enables us to function much better as teammates and leaders.

Allowing Ourselves to Stagnate

Frustration, burnout, and self-will can often cause stagnation. Likewise, when we feel overlooked or feel that our work doesn’t quite measure up, we have a tendency to sit back and let someone else take over. Stagnation also develops from not being asked to contribute. When leaders take control of innovation, followers can simply give up because their input is not wanted or appreciated.
Common traits that lead to stagnation are perfectionism or mistaking activity for achievement. Leaders who are perfectionistic or are more focused on activity than achievement create a stagnant work force. People give up trying to achieve anything meaningful because the perfectionistic leader never appreciates their achievements but rather picks apart everything they do.
Rather than allowing themselves to stagnate, leaders need to serve and teach boldly and provide vision, goals, and assistance to subordinates and team members.

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Short Book Reviews

Pursuing God’s Will Together

by Ron Potter May 2, 2015

Pursuing God's Will TogetherRon’s Short Review: While this book was written for the Chrisian audience, the principles apply directly to any Leadership Team.  You’ll have no trouble translating them directly to the corporate environment.

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BlogCulture

Genuine Integrity

by Ron Potter April 23, 2015
Jon Falk and Brady Hoke in 2013 Photo credit: Brad Muckenthaler, Creative Commons

Jon Falk and Brady Hoke in 2013
Photo credit: Brad Muckenthaler, Creative Commons

A friend of mine loaned me a book that thoroughly entertained me. The title is If These Walls Could Talk by Jon Falk.

I’m a University of Michigan alum and had the privilege of being a student at Michigan during a very special time. I was in the stadium to witness Bo Schembechler’s first season when he knocked off the reigning national champion Ohio State Buckeyes that started what came to be known as the ten-year war. This “war” between Bo and Woody Hayes, is still thought of as one of the more storied rivalries in college football.

But If These Walls Could Talk is not about Bo, it’s about Jon Falk, the young equipment manager that Bo hired. Bo has since departed football, the university, and life. Jon has remained the equipment manager—and, according to the players, more the heart and soul—through coaches Gary Moeller, Lloyd Carr, Rich Rodriquez, and Brady Hoke, a feat likely unheard of at any other university. Jon retired at the end of last season. How does a man sustain that kind of longevity in the very volatile world of today’s college football? It would not have been possible without Jon’s personal Integrity!

Erik Campbell was a key player on the 1985 team as well as a summer student worker and, later, an assistant coach. Erik says:

“From each of those perspectives, I can emphatically say that there is never a change in Jon Falk. He treated me the same as a player as he did when I was a coach. He’s the same today as the day I met him.”

Brad Bates, walk-on player for Michigan to graduate assistant under Bo to his current position of athletic director at Ohio University says:

“He treated everyone the same. Jon never treated any player based solely on talent. He read your heart.”

Tom Brady, former Michigan player, quarterback for the New England Patriots says:

“Big Jon has a keen mind for history, he knows more about Michigan football than all the books written since the days of Fielding Yost (1920’s). He’s a cheerleader, historian, mentor, counselor, and friend. All players eventually have to leave the University of Michigan, but no one ever leaves Big Jon.”

And these are just a few of the quotes you’ll find in this book about Jon’s leadership and integrity. Every person regardless of position, stature, standing, or skill was a human being of equal value to be respected. That’s the image of Jon Falk that comes through the stories.

Now if you were to look at the organization chart for the University of Michigan football program, the equipment manager box wouldn’t look like a very prominent leadership position. But Jon has been one of the most influential leaders of the program for forty years.

It doesn’t make any difference which box you occupy on the organization chart.

With genuine integrity you can be an influential and remembered leader. And maybe more importantly, if you do happen to occupy one of the key leaderships boxes, right up to the top, and you attempt to complete your job without that genuine integrity or without treating every single person of your organization with equal value and respect, you will quickly be forgotten in history as if you had no impact, regardless of your accomplishments!

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