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BlogCulture

Balance, Balance, Balance

by Ron Potter July 9, 2015
Image source: Bob Miller, Creative Commons

Image source: Bob Miller, Creative Commons

I’ve never had much interest in Anthony Mahavorik, aka Tony Robbins. I don’t really have anything against the guy, it’s just that he never seemed real or genuine to me, but I do believe that he has been a keen observer of human nature to promote himself and his products so successfully. And one of his observations in particular intrigues me. His frame work of what he calls the six human needs. What’s interesting to me is that they are observed as pairs and when they get out of balance, they cause difficulties in people’s lives.

The six (in my words) are:

  • Certainly—uncertainty
  • Belonging—standing out
  • Learning—teaching

Tony’s headings are slightly different and may have more meaning to you if you were to look them up. But let’s take a look at the balancing act.

Certainty—Uncertainty

I’ve watched people who have a great need for certainty in their lives. They’ve protected that need by always making the safe choice, never venturing out, even trying to control every aspect of their lives. The final results aren’t pretty. But those who tip the scales too far the other way to the uncertainty side seem to make more foolish decisions that threaten theirs and their family’s security. They always seem to be looking for the next big thing and are certain it’s right around the corner and nobody else can see it.

Belong—Stand Out

The need to belong and stand out is an interesting one to me because it’s a key balancing act in team building. One of the books on my shelf is titled, The I In Team. The point of the book is that we need to help each person on the team contribute in their own way. To stand out for a moment and really be appreciated by the other team members and yet, in the long-run it needs to be all about the team. The individual’s outstanding contribution must be seen as helping the team achieve its overall goal and be appreciated as such.

Learning—Teaching

Learning and teaching seems to be a deep and important one to me but maybe there’s a particular set for each of us that carries more weight than the others.  But when people stop learning it seems to manifest itself in several ways. One seems to be the case of arrested development.

  • No more changing.
  • No more growing.
  • No willingness to try new things, develop new talents, or tackle new challenges.

The ultimate result of this arrested development is death: physical, spiritual, or mental.

Teaching is sometimes a little more subtle and you do meet those people who declare they are not good teachers and you often have to agree. But they’re usually thinking about the classroom type teaching we experienced in high school or college which is just about the worst form of teaching there is (see A Thomas Jefferson Education). Observe those same people as they sit with a grandchild or someone that’s eager to know about their life experience. They turn into wonderful teachers and the sense of accomplishment and contribution is overwhelming. We all need to teach to experience fulfillment.

Balance, balance, balance. If things seem to be out of whack in your life, try examining it through Anthony Mahavorick’s framework and see if you can restore the balance.

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BlogTrust Me

Mentoring

by Ron Potter June 22, 2015

In a previous post, I began discussing mentoring relationships. I would like to continue that discussion today, focusing on what it takes to be a good mentoring relationship.

Image source: ashraful kadir, Creative Commons

Image source: ashraful kadir,
Creative Commons

Got What it Takes?

A successful mentoring experience does require a significant prerequisite: a quality person to mentor. A leader who hopes to succeed in mentoring must first hire great people. Too often, executives devote too little time to the hiring process. No wonder that down the road the mentoring of a poorly qualified employee resembles corrective discipline more than a shared growth experience.

Assuming the right persons are in the right jobs, a leader must then do everything possible to help those people feel appreciated, supported, empowered, and fully equipped to complete their tasks. In addition, a leader needs to help the other person understand that success is not just “making the numbers” (competency) but includes developing character as well.

It Takes Time

A good mentoring experience also requires longevity. The leader and the protégé need to stay at it long enough for the relationship to bear mature fruit.

In the late nineties I was talking to the CEO with whom I had been working for about four years. As we were chatting comfortably at the end of a session, he said to me, “Ron, all of the work you do for us around team building, leadership development, and culture improvement is worth every penny. But your real value for me as a CEO is when we have these little chats, one on one, in these relaxing, comfortable, and trusting moments.”

At that moment I began to realize that the aspect of the business I found most enjoyable—talking openly and honestly with the leaders I worked with—was also the aspect they experienced as most valuable. Since that time a sizable percentage of my consulting business comes from personally coaching and mentoring business leaders.

During these moments of honest interaction, leaders are able to talk with me about personal doubts, concerns over the performance of another individual, and innovative ways to tackle new situations. We can do trial run-throughs of an upcoming presentation, a conference call, or a one-on-one meeting with a boss or colleague. Almost anything that is critical to their performance is open to discussion in this relaxed environment. Even personal situations and career decisions are fair game. The mentoring or coaching role is mainly about creating a safe environment to discuss any topic.

It Takes Vulnerability

One of the hallmarks of a long-term mentoring relationship is the intentional vulnerability that develops between two people. This means they can easily strip away the outside masks and get down to the issues (both personal and business) that need attention. This kind of openness and willingness to share the truth is a quality found in effective leaders. They refuse to let pride get in the way of open communication that will encourage and assist others and advance the cause of the organization.

If these characteristics of a solid mentoring relationship remind you of a good friendship, you are right. Research data and our experience indicate that, more often than not, mentoring relationships grow over time into lasting friendships.

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BlogTrust Me

Thick-and-Thin Togetherness

by Ron Potter June 15, 2015
Image source: Insomnia Cured Here, Creative Commons

Image source: Insomnia Cured Here, Creative Commons

On cable television, almost twenty-four hours a day it seems, you can catch sight of a sheriff and his deputy demonstrating core principles of how to develop another person. Yes, Sheriff Andy and his deputy Barney on The Andy Griffith Show have this mentoring thing going on.

In many episodes Andy tried to patiently teach Barney about work, love, and life. Then, invariably, Barney struck out to tackle the problem at the core of Andy’s teaching, and messed up royally. In spite of Barney’s bungling, however, Andy always stood by his friend and coworker, exhibiting a bemused yet persistent patience. Andy was always there for Barney. (But we don’t think Barney ever reached the place where he was ready to receive more than one bullet for his gun!)

Although developing your own strengths is important, an equally important task in leadership is maximizing the strengths and potential of the members of your team. If you don’t do this well, you may experience a measure of success, but you will also end up very tired and frustrated that so little is getting done. There’s just too much to do these days. We all need help.

The old African proverb says:

If you want to go fast, go alone.  If you want to go far, go together.

Everything is going fast today and you must be nimble.   The trick is to go far in a rapidly changing environment.  That requires building great teams that go together.

What does Mentoring Look Like?

What image comes to mind when you think of the term mentor? You might picture two people sitting at a table in a restaurant, the older person, his or her head topped with waves of shimmering, gray hair, waxing eloquent while the younger listener is furiously scribbling notes on a legal pad. Although this scene may warm our hearts, it seems just a bit out of sync with the real world.

We would like to offer an alternative image of mentoring: Picture two people sitting across from each other in an office. Obviously, an important project is under discussion. The interaction is animated, intense, and often humorous. These people obviously know each other well. Speech is direct and honest. Mutual respect is readily apparent. Some coaching is occurring, but the protégé is not restrained in sharing some insights on the performance of the mentor as well. This relationship is built on trust.

With this picture in mind, we like to define mentoring as a long-term, mutually supportive and enhancing relationship rather than as a relationship in which a highly advanced human being tutors another who stands a step or two below him or her on the developmental ladder.

What is Mentoring?

Another way to envision the mentoring process is to compare it to parenting. In corporate settings we frequently witness nonexistent or very poor “parenting” skills. Executives and managers often fail to recognize that even the most highly qualified person may have significant blind spots or personal or professional characteristics that are awry or underdeveloped.

Rather than understanding the need to mentor appropriately and taking the time to discipline, train, coach, or partner with their employees, weak leaders simply hire people and turn them loose to do their jobs.

The basic definition of mentoring implies that the leader and the protégé want to build something that will last a long time, that will go far. It suggests sticking together and being patient as the learner and the mentor navigate the learning process.

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BlogLeadership

Letting Go of a Bad Idea

by Ron Potter June 1, 2015

In a previous post, we looked at bad attitudes that leaders must let go of to lead well. There is something else a growing leader must let go of that’s so important it has been assigned a category of its own. It is the enormously flawed idea that in making your way through life, only success is of any value.

The truth is that one of the most “successful” things you can ever learn is how to profit from a good failure. Let’s face it, reality teaches us that failure is inevitable. Since this is the case, we had better learn how to accept failure and make the most of it.

Image Source: mark sebastian, Creative Commons

Image Source: mark sebastian, Creative Commons

Everybody makes mistakes, including great leaders. Nobody—repeat, nobody—normally gets it right the first time. (Most of us don’t get it right the second, third, or fourth times either!) Winston Churchill said it best: “Success is the ability to go from failure to failure without losing your enthusiasm.” This was born out in Churchill’s own life and in his political career in Great Britain when he blew one assignment after another. Finally, as prime minister during World War II, he faced the greatest leadership challenge of his career as he tried to hold together a struggling nation under the constant threat of bombings, lack of provisions, and fear. Having learned from past mistakes, he rose to the challenge and saved his country.

Consider the record of several successful people who maintained great enthusiasm while failing repeatedly:

  • Babe Ruth struck out 1,330 times. He also hit 714 home runs.
  • “I have not failed. I’ve just found 10,000 ways that won’t work.” Thomas Edison
  • Abraham Lincoln failed twice in business and was defeated in six state and national elections before winning the presidency.
  • Theodor S. Geisel (Dr. Seuss) had his first children’s book rejected by twenty-three publishers in a row. The twenty-fourth accepted the manuscript, and it sold six million copies.

Why is it that with all that is written about the benefit of failure so many leaders struggle to allow their people or organizations to “fail successfully”? The following reasons have been given at one time or another.

“It has to be somebody’s fault.”

Many organizations fear failure and make attempts to cover up mistakes or failed initiatives. To compensate for their fears, leaders often create a culture of blame. Something goes wrong, and immediately the leadership looks for someone or something to blame. Nobody takes personal responsibility; it’s much easier to find someone to blame. This is everywhere—in large corporations, small businesses, charitable organizations, government agencies, even in churches. If there is a problem, a scapegoat must be found to bear the blame.

Denial

Perhaps the most widely embraced delusion in business today is that it’s possible and even desirable to create organizations in which mistakes are rare rather than a necessary cost of doing business. The problem with embracing this fantasy is that it encourages you and your associates to hide mistakes, shift the blame for them, or pretend they don’t exist for as long as you possibly can.

“Small mistakes are great learning opportunities,” says Dennis Matthies, a Bellevue, Washington–based learning consultant. “They show ‘cracks’—areas of vulnerability—where you don’t pay the price now but might later.”

Too Tall of an Order

“We expect perfection.” Although most leaders certainly grasp the possibility if not the inevitability of failure, they still don’t like the concept. In their hearts they simply cannot tolerate anything but an absolute zero-defects mentality. They really seem to believe that if their people really try they will not fail. The leaders are either embarrassed by failure, too proud to admit failure, or do not want the “mess” that some failures can cause.

Tom Peters advances a more sane approach:

The goal is to be more tolerant of slip-ups. You must be like [Les] Wexner [Limited founder] and actively encourage failure. Talk it up. Laugh about it. Go around the table at a project group meeting or morning staff meeting: Start with your own most interesting foul-up. Then have everyone follow suit. What mistakes did you make this week? What were the most interesting ones? How can we help you make more mistakes, faster?…Look to catch someone doing something wrong!

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Short Book Reviews

How Children Succeed

by Ron Potter April 1, 2015

How Children SucceedRon’s Short Review: Written about child development but you can correlate child development learning to the corporate team environment pretty directly.  Note the subtitle: Grit, Curiosity and Character.

Amazon-Buy-Buttonkindle-buy button

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BlogTrust Me

Four Qualities of a Humble Leader

by Ron Potter February 9, 2015

In the last post, we talked about rigid, proud leadership and how that affects a company. But what about a humble leader? How do they meet their responsibilities and yet be open to the guidance of their direct reports?

They take a much different approach.

Humble leaders are not so self-absorbed as to think that they don’t need to listen and be open. Their spirits are not critical because they are always open and scanning their employees, customers, and systems for new and better ideas. Following are some qualities of humble leaders.

A humble leader:

  1. is teachable
  2. never shuts the door on educating themselves
  3. remains open themselves to the ideas and concepts of others—including their followers
  4. enriches an organization and helps it stay ahead of the competition.
Image Source: Rob Bashar, Creative Commons

Image Source: Rob Bashar, Creative Commons

A teachable leader is open to personal and organizational change. This kind of leader is quick to understand that old routes are not always the best or the fastest. Conditions change.

Research from the Center for Creative Leadership (CCL) shows that people can optimize their personal abilities as well as turbocharge their organization’s adaptability and response to competitive challenges when they are committed to learning. According to researcher Ellen Van Velsor:

If things are going to continue to change, the one thing companies need above all else is people who have the ability to learn.

(See also “Learn or Die” by Edward Hess in my Reading List.)

To be teachable, one must devote a significant amount of time to learning.

A humble leader is flexible. An old proverb reminds us that “We cannot direct the wind, but we can adjust the sails.” Many of us have spent our time trying to be in control, but a humble leader learns how to be effective without being in control. Humble leaders know that they cannot control people or circumstances. The irony is that the more they loosen their grip, the more they gain. The more flexibility—rather than control—that they can build into themselves, the more they succeed.

A humble leader welcomes change. Change often equals growth. But not change for the sake of change. A humble leader needs to discern the right change, a skill that is developed by being open and teachable.

Humility leads to personal openness, teachability, and flexibility. Humility casts fears aside and frees leaders to energize and build their organizations toward common goals and vision. Humility is the fertile ground where the seeds of trust sprout.

Being humble and teachable means learning to trust others and their opinions and instincts. It means listening with the intent of learning instead of simply responding. It means seeking personal development from every situation, experience (both good and bad), and transaction.

What in your life do you need to let go of so you can become more humble?

Have you shared your vision with your colleagues? Have you asked them to participate? If not, why haven’t you?

Whom in your organization can you mentor—develop to his or her full potential?

What can you do to improve your listening skills?           

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BlogTrust Me

No Soup for You! & Rigid Leadership

by Ron Potter January 26, 2015

One of the more popular episodes of the Seinfeld television series was the Soup Nazi. The story line centered on an aggressive man who owned a small restaurant where the locals stood outside in long lines to enjoy takeout orders of his delicious soup concoctions. However, these same customers were forced to tolerate this man’s rigid rules:
“Only one customer in the restaurant at a time.”
“Place your order immediately.”
“Do not point.”
“Do not ask questions.”
“Pay and leave immediately.”

Customers were forced to do what this man said, or they were told, “No soup for you! Come back in three months!”

Image Credit: Seinfeld, Season 7, Episode 6, Shapiro/West Productions, Castle Rock Entertainment

Image Credit: Seinfeld, Season 7, Episode 6, Shapiro/West Productions, Castle Rock Entertainment

Leaders with a Soup-Nazi style have one way of doing things—their way. Their focus is totally on themselves. They do not want (nor do they take) any suggestions. They “know” what is best for the organization and everyone in it. They “allow” people to “help,” but only under their carefully prepared set of rigid rules. They are a proud leader.

An “unhumble” leader is notoriously self-focused. Writer and scholar Henri Nouwen once said,

“It seems easier to be God than to love God, easier to control people than to love people.”

Isn’t that the perception most people have? It is far easier (and seemingly satisfying) to be focused entirely on ourselves and not on the needs of others or the opportunities presented by others.

A proud leader seems to “know” the truth and are usually its source. They take every measure to protect their point of view; they deny any effort to clarify the thought process; they do not encourage debate; they resist building a community of advisers.

A proud leader is critical. Such leaders develop self-centered standards and then tend to criticize anyone who does not follow their rules or who shows creativity and independence.

Yet, in today’s fast changing environment we need creativity and independent thinking and ideas more than ever.

Why are so many leaders resistant to change and innovation?

  1. They only want self-initiated change. Leaders who lack humility seek to develop only their own ideas. They have no interest in others’ opinions.
  2. They fear failure. We have seen so many potential leaders paralyzed by fear of failure. They fail to reach out for new territory because they are so afraid of losing. They do not understand the positive or learning side of failure.
    Baseball stars strike out more often than they hit home runs. However, they keep swinging for the fences. The best golfers in the world hit the green in regulation (two strokes under par) only about 75 percent of the time. One-fourth of the time they miss the mark. These golfers accept their failures, however, and give it their best to get back on track.
  3. They are too comfortable. Many times present realities give us hope that we do not need to change. We sit in our current situations, do the same thing every day, and hold on for dear life to past achievements.

A leader willing to change brings about change in the organization. Embracing change fosters an attitude of success and can deliver us from the quagmire of sameness.

Have you demonstrated willingness to:
Change?
Be open and seek new, maybe novel ideas?
Help your teams understand and experience experimentation?

Check your need for control or your fear of failure. It’s a great barometer of future success.

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BlogMyers-BriggsUsing MBTI to Great Advantage

Using MBTI to Great Advantage – Deciding

by Ron Potter January 18, 2015

Using MBTI to Great Advantage is a blog series in which I’ll do an overview of each of the four Myers-Briggs (MBTI) functions and then in subsequent blogs will dig into each one in more depth with some practical applications for creating better dynamics and better decisions making. Click here to read the Series Introduction.


Deciding Overview: Thinking vs. Feeling

MBTI series header

Now that you’ve “perceived” (the first decision making function) the world around you (see previous MBTI blog), how do you then finally decide (the 2nd decision making function)?

As we work our way through the Myers-Briggs Type Indicator (MBTI), we once again encounter two words that carry a lot of pre-conceived baggage. Most business leaders assume (incorrectly) that business decisions should be made on a purely logical, fact based, “thinking” basis. There isn’t any room for touchy-feely in business decision making.

Well, the Feeling side of this function isn’t necessarily touchy-feely and in fact some of the most hard-nosed leaders I’ve met actually fall on the Feeling side of this equation. It’s not about emotion it’s about values and the “right” thing to do. Our Thinking types can lay out an argument that is purely logical, based on facts, and structured top to bottom building a clear argument for their case. Our Feeling types may look at all those facts and logic and actually agree with the conclusion but at the same time say “Who cares? Is this the right thing to do for our employees, customers, shareholders?”

Emotional Thought. This balancing act is often referred to as “Emotional Thought.” In his book Learn or Die: Using Science to Build a Leading-Edge Learning Organization, Edward Hess says”

 “Neurobiological research has shown that certain aspects of cognition, such as learning, attention, memory, decision making, and social functioning, are ‘both profoundly affected by emotion and in fact subsumed within the processes of emotion.’” (Bolds are mine)

This one is tough. Balancing this one becomes particularly tricky but has profound impact if we achieve the right balance. Also, all of the latest brain research that has been exploding over the last ten to fifteen years points to the fact that we as human beings actually make our decisions based on the Feelings side of this equation and then justify our decision based on logic (Thinking). We’ll have a lot more to learn about this one in coming blogs.

But, once again, the three rules for being more effective at decision making are:
1. Balance
2. Balance
3. Balance

This one may be the more difficult one to personally balance. What have some of your experiences been either successful or unsuccessful?

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BlogLeadership

Listening With the Intent to Understand

by Ron Potter January 15, 2015
Image Source: shorpy.com

Image Source: shorpy.com

The next time you’re listening to something, especially on a topic where you don’t necessarily agree, try this experiment: Use part of your brain to pay attention to what you’re thinking when listening to the other person. It’s okay. Your brain has a lot more capacity than your think. You can actually listen to another person at the same time as you act as an observer to watch what your own brain is doing. I know you can.

If you’re like most of us, you’ll find your own brain developing some sort of checklist:

  • Those two points support my side of the argument so I’ll immediately respond with those.
  • That point is not supported by fact, so I can instantly discount that.
  • That reminds me I need to pick up dog food on the way home.
  • I can’t believe they actually think that point is valid. How could they be so naive?

Then the moment happens. The other person pauses; they may not even be finished with their point of view, but just pausing a moment to collect their thoughts or even pausing a moment before presenting their obviously convincing closing statement. It makes no difference; it’s a pause.
So you jump in:

“Let me reinforce a couple of statements you made earlier because I believe they make my point exactly. And let me also clarify another conclusion you reached that is counter to all the facts we have.”

And on and on and on until you’re forced to pause and the cycle repeats.

If this scenario reflects in any way what you are experiencing while “listening” to other people, then you listen with the intent to respond. Most of us do it. Most of us do it most of the time. It takes a conscious effort and some practice to actually start listening with the intent to understand. But what a difference it will make in your life if you even get marginally good at it.

When you listen with the intent to understand, your curiosity kicks in. You’re not trying to catalog the points you’re hearing. You’re wondering:

  • I wonder why they believe that?
  • I wonder what experience they’ve had with this in the past?
  • I wonder who they trust on this and why?
  • I wonder what they believe will be the best outcome?

If you’re truly curious and wondering, then your response when that inevitable pause comes will be totally different.
Your first reaction to the pause may be to simply wait to see if there is a conclusion or further thoughts.
You may actually ask if there is a conclusion or further thought.
You may express your wonderment and curiosity and begin to ask questions or clarification or deeper understanding or more background.

Whatever you’re response. If it’s driven by curiosity and wonderment, the other person will immediately know that you’ve been listening to understand. You want to understand, you want to know their viewpoint. This sparks a very different reaction on their part.
A few key things happen from their point-of-view:

  • Once they realize you’re trying to understand their point-of-view, they become less rigid in their stance and more willing to admit it’s just their point-of-view.
  • They become more open to questioning their own point-of-view because you’re honestly questioning it in an attempt to understand and not with the intent to control or discredit it.
  • And most importantly, once you’ve fully listened to and attempted to understand their point-of-view, they’re much more willing to listen to and be open to your point-of-view.

Steven Covey, in his The 7 Habits of Highly Effective People, indicates that one of the seven habits is to “seek to understand before being understood.” This is what he was talking about.

Listen with the intent to understand. Practice it. Use it often. You’ll be amazed at how much people are willing to share with you and how much they’re willing to listen to and understand your point-of-view.
Try it. It will be refreshing.

And one more solid point: In my book, Trust Me: Developing A Leadership Style People are Willing to Follow, the number one trait of great leaders is humility. The foundation of humility is the willingness to listen with the intent to understand.

What’s your reaction when someone actually listens to you and truly wants to understand?

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BlogTrust Me

Is the Hero-Leader Hurting You?

by Ron Potter January 12, 2015

Why is humility such a key quality on a leader’s personal resume?

For starters, being humble prevents most of the mistakes that cripple a person who is proud. Consider Henry Ford, for example.

He was an icon of American industry. His revolutionary ideas about manufacturing and design put him near the top of anyone’s list of great American businessmen. Ford carried out his vision with the Model T. The car literally changed the face of America and the priorities of American citizens. By 1914, Henry Ford’s factories built nearly 50 percent of all the cars sold in the United States. Now that’s market share!

There was, however, a chink in Henry’s armor.

He was so proud of his Model T that he never wanted it to be changed or improved. One day, as the story goes, a group of his best engineers presented him with a new automobile design prototype. Ford became so angry that he pulled the doors right off the prototype and destroyed it with his bare hands.

Not until 1927 was Henry Ford willing to change. Grudgingly, he allowed the Ford Motor Company to introduce the Model A. By that time, the company was well behind its competitors in design and technical advances. Ford’s market share had plummeted to 28 percent by 1931.

Image Source: Zeetz Jones, Creative Commons

Image Source: Zeetz Jones, Creative Commons

Henry Ford just could not let go. He had created something, and he was unable to imagine that his “baby” could be improved. Nobody could help him, and he was unwilling to stretch himself to learn how he could make his product better or different.

Consequently, he lost his executives, created havoc in his family, and damaged the company’s market share beyond repair.

Henry Ford’s leadership approach probably resembled what some now refer to as the hero-leader. Many organizations look to a hero-leader to deliver the power, charisma, ideas, and direction necessary to ensure a company’s success. In many cases, the hero-leader does create blips in performance. For a time the dynamic chief is seen as a savior of the organization.

For a time.

In an interview with Fast Company magazine, Peter Senge said,

Deep change comes only through real personal growth—through learning and unlearning. This is the kind of generative work that most executives are precluded from doing by the mechanical mind-set and by the cult of the hero-leader.

Senge points out that the hero-leader approach is a pattern that makes it easier for companies to not change or move forward. The hero-leader weakens the organization and in many ways keeps it at an infant stage, very dependent upon the hero-leader’s creativity and ideas. The people around the leader do not seek or promote change because the hero-leader is not open to new ideas (or ideas that he or she did not originate).

Under the hero-leader, people tend to acquiesce rather than work together as a team with a free exchange of ideas. The hero-leader may take the company in a new direction, but the troops within the organization only go along because it is a mandated change. This type of change is superficial at best.

Despite all of Henry Ford’s incredible qualities, it sounds as if he was a proud rather than a humble leader. In his case, the Bible proverb certainly was true: “Pride leads to disgrace, but with humility comes wisdom.”

Is your pride getting in the way of doing something you’ll really be proud of? Or, often easier to answer, do you see someone else who could do great things if they would just let go of their pride? Share some stories with us.

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BlogCulture

Dirty Bathrooms and Annual Reviews

by Ron Potter January 1, 2015

Have you ever noticed that the dirtiest public bathrooms are the ones with the log pasted to the wall with the signature of the person who cleaned it and when? In fact, the log itself looks so nasty that I usually give it a wide berth for fear that something contagious might jump off the page and infect me.

Image Source: Anjana Samant, Creative Commons

Image Source: Anjana Samant, Creative Commons

Why is this so? This culture obviously has rules and regulations and a check list system for accountability and yet the place is filthy! But that’s exactly the point. Is your culture built on rules, regulations, guidelines, and check lists for accountability to make sure people are doing what they’re told? Or is your culture built on ingrained values like, “We want our customers to experience a cleaner bathroom than they would at home!”?

Unfortunately, I’ve seen too many annual review processes work like that bathroom log. The annual review starts with the check list of goals that was created the previous year. Then we check to make sure the employee signed off on each item of the list and the date of accomplishment. There, goals accomplished, bathroom clean!

No discussions about innovative approaches they tried to take to make sure the bathroom stayed cleaner longer. No discussion about lessons learned from failed attempts at trying something new. No discussion about new approaches they are proud of that did work. No discussion about where they would like to apply some of their ideas elsewhere.

Are you really inspiring your employees with values and visions or are you expecting them to do their job and check off their list? How clean are your bathrooms?

Tell us some stories from both perspectives – leaders evaluating people with annual review processes or being the victim (sorry) recipient of an annual review process. What made it great? What made it suck?

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Short Book Reviews

The Myth of the Garage

by Ron Potter December 27, 2014

The Myth of the GarageRon’s Short Review: This is actually a collections of articles that the Heath’s wrote for Fast Company but it’s a great collection of the myths in business that keep us from simply doing the hard work it takes to succeed.  Quick read but nicely thought provoking.

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