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BlogTrust Me

No Soup for You! & Rigid Leadership

by Ron Potter January 26, 2015

One of the more popular episodes of the Seinfeld television series was the Soup Nazi. The story line centered on an aggressive man who owned a small restaurant where the locals stood outside in long lines to enjoy takeout orders of his delicious soup concoctions. However, these same customers were forced to tolerate this man’s rigid rules:
“Only one customer in the restaurant at a time.”
“Place your order immediately.”
“Do not point.”
“Do not ask questions.”
“Pay and leave immediately.”

Customers were forced to do what this man said, or they were told, “No soup for you! Come back in three months!”

Image Credit: Seinfeld, Season 7, Episode 6, Shapiro/West Productions, Castle Rock Entertainment

Image Credit: Seinfeld, Season 7, Episode 6, Shapiro/West Productions, Castle Rock Entertainment

Leaders with a Soup-Nazi style have one way of doing things—their way. Their focus is totally on themselves. They do not want (nor do they take) any suggestions. They “know” what is best for the organization and everyone in it. They “allow” people to “help,” but only under their carefully prepared set of rigid rules. They are a proud leader.

An “unhumble” leader is notoriously self-focused. Writer and scholar Henri Nouwen once said,

“It seems easier to be God than to love God, easier to control people than to love people.”

Isn’t that the perception most people have? It is far easier (and seemingly satisfying) to be focused entirely on ourselves and not on the needs of others or the opportunities presented by others.

A proud leader seems to “know” the truth and are usually its source. They take every measure to protect their point of view; they deny any effort to clarify the thought process; they do not encourage debate; they resist building a community of advisers.

A proud leader is critical. Such leaders develop self-centered standards and then tend to criticize anyone who does not follow their rules or who shows creativity and independence.

Yet, in today’s fast changing environment we need creativity and independent thinking and ideas more than ever.

Why are so many leaders resistant to change and innovation?

  1. They only want self-initiated change. Leaders who lack humility seek to develop only their own ideas. They have no interest in others’ opinions.
  2. They fear failure. We have seen so many potential leaders paralyzed by fear of failure. They fail to reach out for new territory because they are so afraid of losing. They do not understand the positive or learning side of failure.
    Baseball stars strike out more often than they hit home runs. However, they keep swinging for the fences. The best golfers in the world hit the green in regulation (two strokes under par) only about 75 percent of the time. One-fourth of the time they miss the mark. These golfers accept their failures, however, and give it their best to get back on track.
  3. They are too comfortable. Many times present realities give us hope that we do not need to change. We sit in our current situations, do the same thing every day, and hold on for dear life to past achievements.

A leader willing to change brings about change in the organization. Embracing change fosters an attitude of success and can deliver us from the quagmire of sameness.

Have you demonstrated willingness to:
Change?
Be open and seek new, maybe novel ideas?
Help your teams understand and experience experimentation?

Check your need for control or your fear of failure. It’s a great barometer of future success.

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BlogCulture

Dirty Bathrooms and Annual Reviews

by Ron Potter January 1, 2015

Have you ever noticed that the dirtiest public bathrooms are the ones with the log pasted to the wall with the signature of the person who cleaned it and when? In fact, the log itself looks so nasty that I usually give it a wide berth for fear that something contagious might jump off the page and infect me.

Image Source: Anjana Samant, Creative Commons

Image Source: Anjana Samant, Creative Commons

Why is this so? This culture obviously has rules and regulations and a check list system for accountability and yet the place is filthy! But that’s exactly the point. Is your culture built on rules, regulations, guidelines, and check lists for accountability to make sure people are doing what they’re told? Or is your culture built on ingrained values like, “We want our customers to experience a cleaner bathroom than they would at home!”?

Unfortunately, I’ve seen too many annual review processes work like that bathroom log. The annual review starts with the check list of goals that was created the previous year. Then we check to make sure the employee signed off on each item of the list and the date of accomplishment. There, goals accomplished, bathroom clean!

No discussions about innovative approaches they tried to take to make sure the bathroom stayed cleaner longer. No discussion about lessons learned from failed attempts at trying something new. No discussion about new approaches they are proud of that did work. No discussion about where they would like to apply some of their ideas elsewhere.

Are you really inspiring your employees with values and visions or are you expecting them to do their job and check off their list? How clean are your bathrooms?

Tell us some stories from both perspectives – leaders evaluating people with annual review processes or being the victim (sorry) recipient of an annual review process. What made it great? What made it suck?

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BlogLeadership

I Am Angry

by Ron Potter December 11, 2014

I recently suffered a minor heart attack during a weekend golf outing with my buddies. On my first day home my wife, daughter and I were taking an evening walk in the woods. My daughter asked me what I was feeling. Notice she didn’t ask “how” I was feeling. [future blog post?] The word that came out of my mouth was “angry”. That surprised me. I wasn’t necessarily feeling angry but when she asked what I was feeling the honest answer was angry.

It immediately reminded me of the sequence that Elisabeth Kübler-Ross taught us years ago about five stages of grief. I’ve used this sequence many times with my clients to help them understand that the stages are very natural and will happen every time we receive impactful feedback. The stages are:

  • Denial/Shock
  • Anger/Emotion
  • Bargaining
  • Depression
  • Acceptance

So if I was experiencing the anger stage, that means I must have gone through the Denial/Shock stage. As I thought back it became very clear to me that as I was standing over a six foot putt for birdie on the 18th hole and experiencing chest pain I was going through the denial stage.

Image Source: RedTail Panther, Creative Commons

Image Source: RedTail Panther, Creative Commons

“I’m sure I’m just winded from the long walk up to the elevated green.”

“Actually it’s pretty hot out here, I’m probably just overheated.”

“As soon as we finish I’ll be able to get a cool drink, sit down for a while and it will all go away.”

All complete denial thoughts. I left my birdie putt a few inches short. Of course I later blamed that on my heart attack. All a natural part of the anger/emotion stage.

What’s interesting to me is that knowing the stages of grief instantly makes them easier to deal with and work through. I know that I’m yet to face the bargaining, depression and acceptance stages but it’s critically important that I eventually get to the acceptance stage because only then will I be able to take appropriate actions. The sooner I can work through the stages in a healthy way the sooner I can take actions toward a better future.

As a leader, you and your team are constantly dealing with feedback about performance both good and bad. Your job is to help your team and yourself get to the stage of positive, productive action after receiving the feedback. Knowing the stages of grief and what we will be feeling during each stage is the best way to move through the stages quickly and constructively. If you or your team reaches a point of arrested development, stuck in a particular stage, you’ll never get to the action step that comes after acceptance.

Good leaders know the stages and help their teams get to acceptance quickly. People never remember what the feedback was; they will always remember how you reacted to it.

What stage is the hardest for you or your team to get through?
What have you learned that helps you through your most difficult stage?

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Short Book Reviews

Leaders Eat Last

by Ron Potter March 26, 2014

leaders eat lastRon’s Short Review: No organization has ever been managed out of a crises, they have all been led.  Sinek brings a great view of leadership.

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BlogTeam

It’s Not Rocket Science

by Ron Potter October 25, 2009
Image Source: Matt Biddulph, Creative Commons

Image Source: Matt Biddulph, Creative Commons

During one team session we were working through a difficult topic and seemed to be moving farther and farther away from an acceptable solution. In an effort to disarm some of the volatility in the room I shifted the conversation away from the topic itself and began to focus the team on techniques for giving and receiving better feedback. As each side began to understand better where the other side was coming from and the gulf between the two opinions began to narrow, one of the team members invoked the old adage:

“Well, it’s not rocket science.”

Well, actually it is rocket science.

During the early days of rocketry when Van Braun, Goddard and others were making their first attempt at developing functional rockets, they quickly discovered that they could build a rocket with enough thrust. Thrust was not the problem. The problem was they couldn’t hit a target. They actually had to spend more time, effort and resources to develop what they began to call feedback mechanisms, a term they coined to describe the process of firing off a rocket, taking measurements on the trajectory, and feeding back those calculations to adjust the thrusters so that they could eventually hit a target.

Look around any team meeting today. Thrust is usually not the problem. There is enough education, experience, energy, dedication and desire to accomplish a goal. The problem is actually keeping all of that energy adjusted and headed for the same target. It takes strong feedback mechanisms to actually hit a target. Without good feedback systems on style, skill sets, culture, decision making processes and conflict resolution, the team simply scatters and dissipates the thrust in multiple directions that will never be capable of hitting a target.

Actually, it is rocket science.

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Short Book Reviews

Human Resource Champions

by Ron Potter December 12, 1996

Human Resource ChampionsRon’s Short Review: Ulrich has been very involved and focused on the role of Human Resources.

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