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Endurance

BlogTrust Me

Everlasting and Sanctified Bull-Doggedness

by Ron Potter November 14, 2016

photo-1442605527737-ed62b867591f

A. B. Meldrum once said, “Bear in mind, if you are going to amount to anything, that your success does not depend upon the brilliancy and the impetuosity with which you take hold, but upon the everlasting and sanctified bull-doggedness with which you hang on after you have taken hold.”

Most of my clients would probably never hire me if I told them it was going to take five years to complete the major changes we talk about at the beginning of many of my consulting assignments. At one high-tech company, after three years of intensive effort to develop a new leadership style and corporate culture, the leadership team asked me to evaluate how they were doing. I asked them to rank their “completeness” in each of several major change categories. Overall, they ranked themselves at about 60 percent. I admitted that if they had asked me at the beginning of the process how long it was going to take, I would have estimated five years—so 60 percent after three years was just about right.

One strong leader whom I’m working with now took over an assignment three years ago in one of America’s largest corporations. When he was hired he was actually identified as the “change agent” that the company needed. Needed, maybe, but certainly not wanted. After three years of struggling with the internal practices of the company, he has finally assembled a leadership team that should be able to carry out the many changes that are needed to meet the firm’s looming challenges. I can recall many one-on-one conversations with him over the last three years when he wondered if he had the energy to keep going and whether it would be worth it in the end. But he has endured. I believe he will pick the fruit of an enduring company.

Throughout the history of man, the greatest achievements have been accomplished by leaders having an against-all-odds tenacity. The unshakable, enduring convictions of the rightness of their causes have kept adventurers, explorers, entrepreneurs, and visionaries going despite overwhelming difficulty and fierce competition. They were and continue to be persistent, holding fast to their beliefs and moving the idea or the organization forward.

That’s the path to building an enduring organization.

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BlogTrust Me

Adversity and Discouragement

by Ron Potter October 24, 2016

photo-1431887915357-68b819fae322

“A man stopped to watch a Little League baseball game. He asked one of the youngsters what the score was. ‘We’re losing 18-0’ was the answer.
‘Well,’ said the man. ‘I must say you don’t look discouraged.’
‘Discouraged?’ the boy said, puzzled. ‘Why should we be discouraged? We haven’t come to bat yet.’ ”

Discouraged? Hardly. The boy was holding strong to the hope that his team could overcome any deficit. He was holding strong to his convictions.
No matter what the source may be, discouragement and adversity have a purpose:

  • to deal with our pride
  • to get our attention
  • to get us to change our behavior
  • to prepare us for future service

There are some wrong responses to adversity and discouragement, and they cause bitterness, doubt, depression, and hopelessness. But holding strong produces some right responses:

  • We gain our team’s trust because our actions match our intentions.
  • We focus on seeing things through rather than abandoning our values or vision.
  • We rely on God for the ability to endure.

We want you to build courage and persevere, to realize the sweet taste of standing strong for the long haul. Endurance.

No matter what the source may be, discouragement and adversity have a purpose: to deal with our pride, to get our attention, to get us to change our behavior, and to prepare us for the future.

Dogged endurance is an important quality, but if it is directed down the wrong path, it can damage people, teams, and organizations. To endure, a leader must build on a foundation of humility, trust, compassion, commitment, focus, and integrity. Without holding firm to the other seven attributes on your way to endurance, you can never be assured that you are staying on the true and right path.
Have you developed a leadership style (one that includes humility, trust, compassion, and integrity of a Trust-Me leader) that has equipped you to endure? If not, where has the process broken down for you? What steps do you need to take to change your style?

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BlogTrust Me

Standing for Something Greater

by Ron Potter August 3, 2015

Commitment involves rising above our own needs and perspectives to grab hold of a greater good. As psychiatrist and author M. Scott Peck reminds us:

“People are searching for a deeper meaning in their lives.”

The leader who understands this and who responsibly presents a great cause to followers will turn a key in many hearts and unlock vast reservoirs of creativity and productivity.

Image source: orionpozo, Creative Commons

Image source: orionpozo, Creative Commons

Standing for something greater relates directly to the values and vision of an organization. A leader’s stance for something greater not only meets his or her personal desires, but it strongly resonates with peers, direct-reports, and others who have a stake in the organization.

History presents many examples of great men and women who understood the need to lift up allegiance to something great. These people stood their ground and had the controlled strength to remain focused on the ultimate objective.

Susan B. Anthony was such a person.

She found her “something-greater” cause, a passionate pursuit that would claim most of her attention and energy for the rest of her life. She worked tirelessly to keep the issue of suffrage before the public by speaking, petitioning Congress and state legislatures, and publishing newspapers.

In 1872 she put feet to her convictions by defying the existing laws and casting a vote in the presidential election. What a scene at shortly after 7 A.M. on Election Day when Susan and several other women marched to their polling place.

The three young men supervising registration initially refused to let Susan and the others register, and a heated argument ensued. After an hour of debate, a frustrated Susan finally got the inspectors to relent when she told them, “If you refuse us our rights as citizens, I will bring charges against you in Criminal Court and I will sue each of you personally for large, exemplary damages!” This threat turned the tide, and the women were grudgingly allowed to register.

On election day Susan was allowed to fill out the paper ballot and cast her vote for presidential candidate U.S. Grant. But that was not the end of the matter. Later Susan was arrested and charged for casting an illegal vote. Hoping to gain more public attention for the suffrage cause, she refused to post bail (her lawyer paid it out of his own pocket).

At her trial the arguments were long and passionate on both sides. After the prosecution and defense were heard, in a surprising turn of events, the judge told the jury it must return a guilty verdict.

Susan and her supporters were outraged and claimed the trial was a farce.

Later, after reviewing the case, the U.S. Supreme Court decided women still could not vote. Unwilling to abandon her great cause, Susan fought on faithfully until her death in 1906. It wasn’t until 1920, with the ratification of the nineteenth amendment to the U.S. Constitution, that women were finally given the right to vote in the United States.

The self-sacrifice of women like Susan B. Anthony and their vision for something greater than themselves led to significant cultural changes in the United States. Today, many take it for granted that women can attend college, work in any chosen profession, and have access to every right available to men. This was not the case in 1872.

People in organizations can be caught in a similar trap. They don’t see anything past Friday’s paycheck. The organization offers them little vision, few or inconsistent values, and little or no opportunity to achieve. Granted, not every situation embodies a culture-altering, transcendent cause like woman’s suffrage. But trusted leaders know how important a higher goal is for individual and organizational well-being.

They always point the way to something greater.

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Short Book Reviews

How Children Succeed

by Ron Potter April 1, 2015

How Children SucceedRon’s Short Review: Written about child development but you can correlate child development learning to the corporate team environment pretty directly.  Note the subtitle: Grit, Curiosity and Character.

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Short Book Reviews

Performing Under Pressure

by Ron Potter April 1, 2015

Performing Under PressureRon’s Short Review: The subtitle says it all.  Dispels most of the myths about performing under pressure and why some do and some don’t.  Offers some great advice that anyone can follow to perform better under pressure.  Performing under pressure is what people remember about you.

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BlogLeadership

Wellness, Hope & Leadership

by Ron Potter March 19, 2015

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As I struggled with some major health issues last year, I noticed an interesting phenomenon.

The first question people often asked me was “How are you doing?” It amazed me that my answer back tended to be, “I’m well.”

That’s interesting. I dealt with health issues that affect less than one percent of the patients in my situation. I was not physically well. And yet, when I said, “I’m well.” I actually meant it. Why?

As I analyzed this it became clear to me that my wellness statement was related to my hope, not to my physical well being.

Did I have hope that my future would be better?
Did I have hope that the present pain and suffering would pay off in a healthier future?
If the hope of a better future was there, then I could honestly answer, “I am well” when people asked how I was doing.

Providing Hope

Our business environments seem to spend almost equal time being sick and being healthy. There are times when our strategy is working, the customers are responding, margins are good, life is good, but it never lasts. We also go through times of radical market shifts, take-over bids, collapsed market place and other disruptions that leave our workplaces very ill. People are stressed and overworked. Stress brings out the micro-manager in us. There are conflicts and blame games. It’s just not a healthy environment. But when asked, “How are you doing?” can you or your people honestly answer, “I’m well?”

The answer is “yes” if you and your people have hope for the future.

I’m not talking about blind faith. That is not hope. Hope has a confidence that we’re on the right track, we have a good strategy, and our hard work can turn this thing aground. It’s not blind faith and it’s not complete confidence. It’s believing we are doing the right things to get to a better future.

Leaders MUST Provide Hope

We must provide our people with this kind of hope, especially through difficult times. With this hope, people will say they are well in spite of the stress and hard work.

Leaders CAN Provide Hope

We can provide this kind of hope as leaders if we’re transparent and realistic. If we’re open about our views, our fears, and our need to work through this thing together. When team members feel engaged, when they believe they’re getting the total unvarnished story. When they can also express their creative ideas as well as their fears, they also feel more in control.
Giving people a clear hope for the future, will keep them “Well!”

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Adirondack Golf
Blog

Adirondack Golf

by Ron Potter February 19, 2015
Adirondack Golf

Image Source: John Haslam, Creative Commons

Adirondack Golf Courses. That’s the title of a book written by J. Peter Martin, a local pro in the Adirondack area. A client of mine sent me a copy for enjoyment and it was enjoyable.

I really related to the opening section titled “Golf and Life.”

“The main idea in golf as in life is to learn to accept what cannot be altered and to keep on doing one’s own resolute best whether the prospect be bleak or rosy.”

Life, like golf has its ups and downs. In golf if you can approach your “situation”, be it sitting just right in the middle of the fairway or stymied behind a tree, with a calm approach to do the best you can, you will experience the most success and the most enjoyment in your game.

I need to add another observation I’ve had through the years. Playing golf in Scotland, the home of golf, is different than playing golf in America. In America golf courses have been designed, built and manicured for the purpose of playing the game of golf. In Scotland, the old courses grew from natural conditions. They were usually on ground that was useless for any other purpose and developed into locations where people play the game of golf. Because of this difference, Scottish golfers seem to have a different (and I think healthier) attitude about the game.

To the American golfer, if I stand on the tee, execute a very nice swing, send the ball flying down the fairway, I expect to be rewarded by finding the ball in a good place on a manicured fairway, perfectly situated for the next shot. But Scottish fairways are different. After that “perfect” drive I may find my ball in a deep hidden bunker right in the middle of the fairway. Or, because of all the natural moguls in the fairway, I may find that my ball landed in the middle of the fairway but hit one of the moguls and bounded into the gorse of the rough.

Now to the American mind, That’s Not Fair! “I hit a good drive, I did everything right, I should be rewarded with a good result!” The Scottish golfer would say “Why are you complaining? This is golf (life). Find the ball and do your best to hit it again.”

In life, and especially corporate life, we can do everything right and still experience less than desirable results. But the best leaders and performers live by that original quote “Accept what cannot be altered and keep on doing one’s resolute best whether the prospect be bleak or rosy.”

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BlogLeadership

Perspective Changes

by Ron Potter January 22, 2015

In my executive coaching work, both with individuals and teams, one of the most useful techniques is bringing alternate or multiple perspectives. We so easily get entrenched in our own perspective, it can be difficult to see solutions or other possibilities.

I recently experienced heart bypass surgery. During one session in the post op process, I was lying in the hospital bed with the doctor on my right, his physician’s assistant on my left with my two nurses at the foot of the bed, and my wife over my shoulder.

At one point when the pain was severe, even the nurses had to look away. I thought, “I’m not sure how much the human body and psyche could stand more pain than this.”

But my mind immediately shifted to my father, lying in a muddy field hospital, (I’ve seen some of the hospital photos.) 4,500 miles away from home with no family around, with doctors and nurses who I’m sure cared very much, but had no time to spend comforting a patient, having his leg amputated.

Image Source: Ulf Klose, Creative Commons

Image Source: Ulf Klose, Creative Commons

My conditions, while seeming extreme, were nothing compared to what my father had experienced during WWII. My change in attitude and experience at that moment were such that even the doctor noticed and later asked me about what happened.

Nothing really, just a change in perspective. Perspective is very powerful. It can even change the level of pain we’re experiencing.

The next time you’re in that extremely “painful” corporate situation, see if you can help yourself and your team gain a different perspective. It often takes a jarring experience or question. “What would this look like to a chimpanzee? How would this be viewed from a four person jazz band? How about a 100 person symphony orchestra?” None of these questions make sense or they certainly are all out of context. But that’s the point! Get out of your context. Look at this from a new perspective, not just a different point of view from the same context; “How would our competitor view this issue?” Shake it up! Gain a new perspective.

Tell us about the last time that four year old child asked you a question that shook your perspective? Share with us a story or two.

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Short Book Reviews

Integrity: The Courage to Face the Demands of Reality

by Ron Potter October 26, 2014

integrityRon’s Short Review: Dr. Cloud says great leaders have 3 great qualities:  competency, team builders and the character not to screw it up.  Nice definition of Integrity.

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Short Book Reviews

Anyway

by Ron Potter August 9, 2013

AnywayRon’s Short Review: I’ve used this very little easy read with many of my clients.  Life is difficult (as Scott Peck would say); do it anyway.

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BlogTeam

Patience – Project Management

by Ron Potter December 27, 2011
Image Source: Amy, Creative Commons

Image Source: Amy, Creative Commons

A while back (June of 2010 actually) I wrote my first blog on Patience. Good patience is one of those elements that can help build great teams or more importantly, lack of good patience can quickly break down a team. In that first blog on patience, I referred to a client who would lose his patience when he didn’t see sufficient progress as critical deadlines approached. I’m convinced there is one key part of that statement that must not be overlooked – “As critical deadlines approached.”

Coming out of engineering school, I spent the first decade of my career immersed in project management for several large projects. That decade left me with a couple of very deeply held beliefs:
1. You can only make up about 10% of a remaining schedule.
2. Projects schedules are lost at the beginning, not at the end of the schedule.

I do not consider these belief’s as hard and fast rules but more solid “rule-of-thumb” concepts. After closely tracking many major projects from engineering to construction to software design and development, I became convinced that you could only make up about 10% of the remainder of any schedule. In other words, if you are tackling a project that will take about four weeks of effort (20 working days) you will run into difficulties if you let the first two days slip by without accomplishing the first stages of the project. It seems so innocent, “The project is not due until next month and it won’t make much difference if I don’t get started until the end of the week or first thing next week.” Wrong! While it’s likely that you will in fact complete the project on time, you’ll not fully appreciate how much those first lost days will add to the stress, overworked, overwhelming feeling of not having enough time to accomplish everything as the weeks move along and all of your other projects get layered on top of these “delayed” projects.

Which leads me to my second belief: projects schedules are lost at the beginning, not at the end of the schedule. It’s not what you accomplish or don’t accomplish during that last week of a four week schedule that makes the difference between success and failure (or stress vs an orderly pace), it’s what you did or didn’t do during that first week of the four week schedule that makes the difference. Unfortunately, we’ve forgotten all about what we put off during that first week and therefore don’t associate with that feeling of being overwhelmed and overworked during the last week of the project.

Patience doesn’t happen by reacting calmly to missed deadlines. Patience is induced by setting aggressive early checkpoints on projects so that they experience an orderly pace as the deadline approaches.

Patience:
• Don’t forget your own learning curve (from the first blog). Leaders must work harder than they expect to help people understand new expectations, learn new processes, and have a vision of the new normal.
• Patience is improved and put to better use when there is more discipline at the beginning of a project instead of trying to handle the pressure better at the end of a project.

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BlogLeadership

Effective vs. Efficient

by Ron Potter August 28, 2011
Image Source: · · · — — — · · ·, Creative Commons

Image Source: · · · — — — · · ·, Creative Commons

Peter Drucker often spoke of being effective versus being efficient. His simple definition was: Efficiency is doing things right; effectiveness is doing the right things. Much has been written by leadership and management gurus as well as Drucker himself about this concept and you can find many wonderful pieces on the web about this subject. But I would like to focus on one particular aspect that I often see relating to this topic; the development of people.

I have had many leaders and managers (including myself) say something to the effect of “It’s just quicker to do it myself.”

Often the reason or excuse is that:

  • I don’t have time right now to teach someone.
  • It would take me just as long to teach them as it would to just do it myself.
  • And, even after I take the time to teach them, they won’t be as efficient or effective as if I just do it myself.

That’s being efficient: Get the job done. Get it done now. Get it done “right”.

Notice that getting the job done efficiently is not necessarily being effective. We live in such a rapidly changing world that we can no longer afford to be dependent on efficiency. Efficiency is the price of admission these days. Over the last decade or more I have observed my clients wring every ounce of efficiency out of their production, supply chain, and logistical systems. Efficiency simply keeps you in the game. Efficiency is no longer a game changer.

However, when it comes to people leadership and management, much of our effort is still focused on efficiency, not necessarily effectiveness. I posted an earlier blog on victim versus creator. Highly efficient systems can induce a victim environment by dictating every aspect of getting things done efficiently. Effective/creative systems tend to be messy, particularly on the front-end. Our effective desires and measurement systems don’t often have the tolerance for starting down that effective/creative path. But, without an effective/creative approach we won’t survive. The world is changing too rapidly to depend on efficiency.

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